Claim Central Consolidated appoints General Manager Adjusting Services, Wade Eilersen in Northern Territory

Monday 29 May 2017: Pioneers of digital claims management solutions and services across the Asia Pacific, Claim Central Consolidated (CCC), today announced the appointment of Wade Eilersen, General Manager of Adjusting Services in the Northern Territory.

In his new role, Wade will be responsible for continuing to grow CCC’s service offering and capabilities in the region across residential and commercial property claims, motor claims and digital claims management solutions, as well as continue to develop and foster client relationships.

Brian Siemsen, Chief Executive Officer, Claim Central Consolidated, said Wade’s extensive experience and skills in loss adjusting will strengthen the team’s offering in the region.

“We’re delighted to have someone of Wade’s experience and calibre join Claim Central Consolidated. This appointment reflects our commitment to expanding our innovative digital claims management solutions to the Northern Territory.

“Wade has extensive experience in the insurance industry and in particular, loss adjusting. As a Territorian, he has a solid understanding of the weather conditions and needs of the locals. Wade will bring a new dimension to the team and will further cement their ability to offer best-in-class loss adjusting services to insurers’ in the region,” he said.

Wade has more than 40 years’ experience working in the insurance industry in the Northern Territory in senior executive positions in loss adjusting; claims management; underwriting and risk surveying reinsurance. Most recently, he was an Executive Loss Adjuster for Cunningham Lindsay.

Wade will commence his role in June 2017.

Benpower Restoration announces appointment of General Manager of Commercial Services, Chris Ipsaros

Monday 30 January 2017: Global leaders in the renewal and restoration of fire and water-damaged industrial and commercial properties, Benpower Restoration, today announced the appointment of Chris Ipsaros, General Manager of Commercial Services, Australia.

Congratulating Chris on his appointment, Travis Dale, Head of Claim Services Australia and New Zealand, Claim Central Consolidated, said: “I am very pleased to have someone of Chris’ experience and calibre join Benpower.

“Chris’ extensive industrial and commercial restoration experience will enable him to continue to ensure a high satisfaction rate for our clients, by significantly reducing claims costs and supporting them to return to normal business activities as quickly as possible,” Mr Dale said.

Chris has more than 16 years experience in disaster recovery and emergency management. In his new role, Chris will be responsible for growing Benpower in Australia, securing long-term contracts and supporting the expansion with new technician hires on the Eastern seaboard, and then nationally. Most recently he was Chief Operations Officer at Cowan Restoration, and has also worked in various roles for Restorx Australia and Johns Lyng.

Chris reports to Travis Dale and commenced his duties in January.

About Benpower Restoration
Founded in 2002, Benpower Restoration is a global leader in the renewal and restoration of fire and water-damaged domestic, industrial and commercial properties, including any machinery and contents held within. It is one of the very few restorers in the Australian market which specialises in the restoration and ongoing maintenance services of industrial machinery.

Claim Central Consolidated announces appointment of Trade Relationship Manager, Gerard Bravo

Monday 16 January 2017: Pioneers of live video streaming and claims fulfilment across the Asia Pacific, Claim Central Consolidated (CCC), today announced the appointment of Trade Relationship Manager, Gerard Bravo.

Gerard has more than 11 years’ experience in the insurance industry, in various account management, sales and procurement roles. In his new role, Gerard will be responsible for pairing Claim Central trades up with agreements that give them access to competitive discounts on building materials such as equipment hire, timber and paint.

Congratulating Gerard on his appointment, Travis Dale, Head of Claims Services – Australia and New Zealand, Claim Central, said: “I am delighted to welcome Gerard and have someone with his extensive experience in relationship management and procurement join Claim Central.

“We are continuously looking for ways to meet more of the needs of our clients, suppliers and trade partners with simple innovative solutions. Through enhancing our supply chain process, we are providing access to competitive pricing for trades and ultimately reducing the average claims costs for insurers,” Mr Dale said.

Claim Central is a fully-integrated claims service, insurance technology and data insights company. Since its inception in 2002, it has managed more than 136,000 businesses as usual (BAU) and catastrophic (CAT) claims. It was ranked eighth in the 2016 Australian Financial Review most innovative companies list.

World-first digital claims management solution to transform the insurance industry

Monday 3 April 2017: In a world-first, from today insurers can now use a single digital claims management platform to connect and manage all stakeholders in a claim, improving operational efficiency and their policyholders’ experience.

For the first time, the new ClaimLogik solution enables insurers, brokers and policyholders to connect with a supply chain of assessors, insurance builders and emergency services – in a logical sequence of claim activity on one platform.

The ClaimLogik platform is completely transparent – simplifying the claims process and reducing operational cost and lifecycle, while significantly improving the claims experience for policyholders. It also provides real-time data to see and manage risks as they occur across the supply chain, enabling better business decisions for insurers.

Brian Siemsen, Chief Executive Officer, ClaimLogik, said the idea for the solution came about from pure frustration at using the traditional claim service model, and the need to address the issues associated with it.

“The 150-year-old claim service model was never designed with the customer in mind. It is extremely slow, expensive to manage, has minimal digitalisation and a complete lack of transparency around a claim. This results in delays and a poor experience for the policyholder.

“ClaimLogik is a paradigm shift in customer management. When you connect all stakeholders in one collaborative platform, it produces a far greater result for insurers. The platform produces information and data in a meaningful way, which creates a continual improvement loop on claims cost, claims handling, quality of repair and customer service,” he said.

Some of the key features of ClaimLogik’s digital claims management solution allow insurers to:

  • Use the all-in-one restoration module to manage the entire restoration process
  • Set up emergency assistance auto notifications for trades
  • Create automated assessment report templates for quicker submission and claim decisions
  • Build and manage a robust supply chain with digital contracts for business as usual and catastrophic
  • events
  • Leverage the competitive tendering platform to reduce costs

Claim Central announces a three-year partnership with PPG to reduce average repair costs for insurers

Tuesday 13 December 2016: Today Claim Central, pioneers of live video streaming and claims fulfilment across the Asia Pacific, announced a three-year strategic partnership with global coatings and speciality products company, PPG.

Under the agreement, Claim Central’s trades and suppliers will have access to discounted high quality paint, allowing savings to be passed directly to insurance companies. These savings will reduce the average repair cost of claims while enhancing the quality and service experience for policyholders.

Travis Dale, Head of Operations Australia and New Zealand, Claim Central, said that partnering with reputable organisations such as PPG is a natural fit and key to maintaining Claim Central’s innovative and disruptive positioning in the insurance industry.

“Claim Central is delighted to have signed a three-year partnership with PPG, a well-managed business which has a long heritage of providing superior customer service and high quality products.

“We are continuously looking for ways to meet more of the needs of our clients through simple innovative solutions. Average repair claims cost is an ongoing blip on the radar of all insurance companies across the country. Through enhancing our supply chain process, we are reducing the claims costs for insurers with the savings ultimately being passed on to their policyholders,” he said.

Luke Power, National Account Manager, PPG Architectural Coatings, says that with this partnership PPG can deliver significant benefits for Claim Central’s trades and suppliers: “Ultimately, it’s the end consumer who wins – they’ll enjoy the superior quality of our paint for many years to come.”

Claim Central is a completely integrated claims service, insurance technology and data & insights organisation. Since its inception in 2002, it has managed more than 136,000 businesses as usual (BAU) and catastrophe event (CAT) claims.