Hello Claims supporting the insurance and repair industry throught its innovation

innovation

We are proud to announce that Hello Claims, our motor division in Claim Central Consolidated, has been named in the IB 5-Star Insurance Innovators Report, which reveals the best innovative and leading teams in the industry operating in Australia.

The report offers a unique opportunity for organisations to outline their initiatives and achievements from the previous year, with emphasis on contributing to the change of insurance in the wider industry.

The innovation of Hello Claims was particularly evident and continues to be seen during the COVID-19 crisis when face-to-face assessments were not possible. The adoption of market-leading technology offers the perfect solution that simplifies motor vehicles’ assessment and repair process.

To read more about the featuring in the report and to get in touch with us, click here.



Hello Claims Pty Ltd ABN 15 601 752 078 is a Corporate Authorised Representative (AR No. 001291076) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534.

 

Claim Central Consolidated appoints new Group CEO

Sydney, Monday 7 June 2021: Global claims solutions provider Claim Central Consolidated (CCC) announced it has appointed Eben le Roux as Group Chief Executive Officer, while founder and current CEO Brian Siemsen, will move into an Executive Director role, overseeing new business ventures and strategic partnerships for the Group globally. Both changes take effect on July 1.



The appointment comes as Mr Siemsen, who established the company in 2000, takes on a newly created key role within the company after 20 years at the helm. Mr Siemsen will also continue to provide strategic input into the direction of the company as Founder and Executive Director.

Mr Siemsen said: “I have enjoyed the journey over the past 20-plus years as CEO and with Eben ready to take on the top role this gives me an excellent opportunity to work in areas of the business I love and where I can create the most value for the Group.

My new role will see me back at the coal face working strategically with key clients and partners, along with strategic oversight of our Group’s new ventures, business development and brand & marketing functions. I’m particularly keen to get more hands-on with the launch of our new technology brand, Wilbur, throughout 2021.

Eben and I have developed a strong partnership over the past 15 months and now with Eben as Group CEO, combined with my new role, we’re playing to our strengths. This structure positions us very well to take the Group into the next phase of our strategy. We’re passionate about building strong and sustainable growth into the future and to do that we need the right people in the right seats, working shoulder to shoulder to achieve our goals.”

Mr le Roux has been working with CCC for 15 months as Chief Operating Officer and Managing Director for Australia, New Zealand and Africa. Prior to joining the business, he was Group CFO of Waco International, a multinational equipment rental and industrial services business. Mr le Roux steps into the Group CEO role with a wealth of experience in the commercial and financial sectors, both locally and globally.

He has a proven track record as a senior executive and executive board member, responsible for improving profitability and ROI across different geographies, markets and products. Mr le Roux’s prior experience also includes investment banking, financial and professional services.

Mr le Roux said: “I am very grateful for the opportunity. It really is a continuation of a discussion Brian had with me some time ago about where his strengths lie and what is best for the business. For me, it’s about how we continue to work as partners, playing to each of our strengths and driving the right values and outcomes for the business with our team and our Board.

The Group has added substantial management capacity over the last 12 months to enable us to deliver faster, better, smarter services to our customers enabled by our technology division, Wilbur. We have also made good progress in building out and offering Wilbur products such as Wilbur Claims Manager, Wilbur Live and Wilbur Repair locally and in the US with substantial opportunity for further growth. I think our key clients and shareholders will feel the positive impact of Brian’s role change, I’ve never seen him more motivated to get out amongst it again”.

Claim Central Consolidated’s key shareholders, including Macquarie Capital and Envest, are confident that the new role alignment will help the business continue to expand its global footprint and revenue growth.

Mr le Roux will also transition to the Claim Central Consolidated board as a director.

Ends

Wilbur and BAIS team up to improve insurance and claims solutions

Friday 4 June 2021 (AEDT): Australian insurance technology providers Wilbur and BAIS are pleased to announce the formation of a unique relationship to provide leading-edge, end-to-end policy and claims solutions to the insurance industry in Australia and across the world.



The integration of Wilbur’s Claim Suite with the BAIS policy administration solution is expected to gain strong interest throughout the insurance industry. A recent pilot carried out with a major Australian underwriting agency demonstrated considerable efficiencies and benefits to underwriters, brokers and clients alike.

Wilbur’s digital claims management suite and services deliver relevant innovative solutions at the claims delivery end of the insurance value chain, ensuring consistent, customer-focused and efficient claims outcomes. BAIS has built one of the most comprehensive insurance platforms for small to medium-sized insurance companies, agencies and brokers with full policy administration, client portals and accounting capability.

The relationship between the two companies comes after they developed seamless integrations between their respective platforms to provide better data and process management solutions using a common data source.

Mark Cohen, CEO of Wilbur said “As a business, we have always maintained a keen focus on providing best-in-class services and solutions to manage insurance claims. BAIS on the other hand has historically focused on creating a rock-solid feature-set around policy administration, accounting and financial workflow. When we spent time with BAIS and learned about their capabilities, we were excited about the opportunity to jointly deliver something special. The successful integration of Wilbur Claims with the iBAIS insurance system provides a very strong proposition to the insurance industry.”

“Few solutions have given underwriters, insurers and brokers a comprehensive view of a client’s policy and claims data along with the services to manage the claims process. We’ve enjoyed working with the Wilbur team and found our strong alignment of values helped lead to the rapid development of this exciting new solution. I am confident the alliance will result in one of the most powerful and comprehensive solutions available to the insurance industry anywhere in the world.” added David Hampton, CEO of BAIS.

The joint insurance technology solution will be spearheaded by Wilbur’s Head of Distribution Partners, Greg Johnson, and David Hampton, CEO of BAIS.

Existing clients of both companies will shortly be able to test how the combined solutions can benefit their insurance operations and the level of service it provides to customers.

Wilbur sponsors Insurance Business TechFest 2021

Claim Central Consolidated would like to introduce you to Wilbur, the new brand for our technology business. Wilbur’s modular, integrated products and solutions plug into your ecosystem to get the best results for you and your customers at claim time.

Wilbur sponsored the recent Insurance Business TechFest 2021 conference, our first official event and soft launch of the brand, held at the Fullerton Hotel in Sydney. The team showcased Wilbur’s Claim Suite offering at our exhibitor booth, including Wilbur Claims Manager, Wilbur Connect, Wilbur Live, Wilbur Repair and Wilbur Inspect.

Wilbur’s CEO Mark Cohen presented a thought leadership case study during the ClaimsTech stream of the conference on “Improving claims processing efficiency and the user experience”.

To listen to the entire presentation 

There’s more coming soon. Keep an eye out for us as we continue our launch throughout 2021.

Visit www.wilbur.io

Claim Central Consolidated announces the launch of its technology business, Wilbur.




Sydney, Tuesday 1 June 2021:
Global claims solutions provider Claim Central Consolidated (CCC), is pleased to announce the launch of Wilbur, the new brand for its global technology business and platforms.

Wilbur provides a modular and connectable ecosystem of products and solutions for leading insurance businesses in Australia, the United States, New Zealand and South Africa – enabling seamless customer experiences at scale that get customers’ lives back to normal faster.

Wilbur is led by Chief Executive Officer Mark Cohen, who brings more than 20 years of experience in the technology industry where he has held senior leadership roles at some of Australia’s largest companies. Most recently he was CTO and CIO at Domain and General Manager – Product Solutions at Fairfax Media.

Mark said: “We’re excited to be launching Wilbur. Our strategy journey commenced 12 months ago, and we’re now at the point where we can bring light to the new brand. We’re bringing cohesion to our platforms by offering one integrated, modular ecosystem of products that come together under the single brand of Wilbur. We’re all about connection, flexibility and modularity – and the new brand is a reflection of that mentality”.

“Clients want one toolkit, and the ability to opt-in and out of what they need. Bringing our product suite under one connected ecosystem allows them to pick and choose the most appropriate solutions, and also plug into and extend the functionality of their core systems”.

Wilbur’s flagship offering, Claim Suite, is a modular and connectable ecosystem of products and solutions that includes Wilbur Claims Manager, Wilbur Connect, Wilbur Live (powered by Livegenic), Wilbur Repair and Wilbur Inspect.

ENDS


About Wilbur:

Wilbur provides a modular and connectable ecosystem of technology products and solutions that solve everyday disruption for leading businesses in Australia, the USA, New Zealand, and South Africa.

Whether it’s insurance claims, repairs, maintenance, or any other disruption, Wilbur gets customers back to normal faster. Our suite of flexible, modular and connectable platforms help clients connect the dots earlier to find the right solution – delivering better outcomes for everyone, at scale.

Built from over 20 years of on-the-ground experience, Wilbur empowers businesses to plan, capture, administrate and manage any disruption to minimise the inevitable knock-on effects.

For the seen and the unforeseen. For the predictable and the unpredictable. Where there’s Wilbur, there’s a way.

For more information on Wilbur, visit www.wilbur.io

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (CCC) is a global leader in TPA, property, motor, cyber and SME insurance claims services, technology and data insights. The Group’s market-leading technology business, Wilbur, provides a modular and connectable ecosystem of technology products and solutions for leading insurance businesses in Australia, the USA, New Zealand and South Africa.
Claim Central has been recognised as the Australian Financial Review’s 7th Most Innovative Company in Australia in 2020, Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2019 and winner for New Product Innovation in The Australian Business Awards 2017.
For more information on Claim Central Consolidated, visit: www.claimcentral.com.au

 

 

COVID-19 update from Claim Central Consolidated

30 of August, 2021 – Claim Central Consolidated Property division update

The COVID-19 crisis is having a significant impact on our communities and the way we all do our work. 

At Claim Central we are deeply committed to helping you, our customers, while protecting the health and safety of those involved in managing your claim. Our priority is to maintain a safe workplace and adopt practices to protect the health and wellbeing of yourself, our staff, our contractors and the broader community. 

We are monitoring the evolving COVID-19 government updates and directives along with the impact on our business and the claims handling services we provide. 

Claim Central is reviewing each claim job in line with current government directives. Repairs for a claim will only proceed with appropriate risk control measures in line with COVID Safe Plans. The claims handling services we provide comply with Commonwealth and State / Territory government requirements and Insurance Council of Australia guidelines. Our staff and trade service providers have been informed of their obligations and the relevant restrictions applicable to work locations. 

For any area of concern where a ‘Stay at Home or Lockdown’ Health Directive order is in place, Claim Central is committed to ensuring:

  • Workers will not attend a claim site if they are feeling unwell. 
  • Workers will not attend a claim site if they have been at any of the listed COVID-10 hotspot venues on the specified dates and times. 
  • Workers will follow recommended good hygiene practices, such as regular handwashing and hand sanitising. 
  • Workers will continue to wear masks at all indoor settings and where required outdoors. 
  • Workers will have no physical contact with occupants.

Workers will be contacting you before attending your claim site to verify if an occupant of the premises is a confirmed (primary contact), close contact (secondary contact) or a casual contact case(s). If there are any, please let your Claim Central Representative know and where appropriate we will reschedule the site visit.

If an occupant at your claim site has been contacted by the local Health Department as a confirmed (primary contact), close contact (secondary contact) or a casual contact, you are required to inform your Claim Central Representative and the occupant(s) follow the department’s advice. Where appropriate, we will reschedule any site visits, assessments or repairs.

For areas under ‘lockdown’ restrictions [as at 17/08/2021]:

  • Critical and urgent work will continue. 
  • Construction work will occur at unoccupied premises under strict worker restrictions. 
  • Construction work at occupied premises, renovations, repairs, maintenance and cleaning will occur only if urgently required for the health, safety or security of the premises or members of the household or because of an emergency.

Whilst COVID-19 has presented significant challenges, Claim Central will continue to work with you and appreciates your support to deliver our essential services to you safely and as soon as practically possible. We are all working together to keep our communities safe.

Please contact one of our Claim Central Representative on 1300 743 673 if you wish to discuss any aspect of your claim.

Keep up to date with the latest government COVID updates and guide for businesses:

NSW 

VIC

SA

WA

QLD

ACT

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534.

Information provided is general in nature and not intended to be personal advice that is suited to any one person’s particular circumstances.

05 August, 2020 

Update regarding the current COVID situation in Victoria.


Stage 4 restrictions have been announced for Melbourne Metropolitan, coming into effect from 11:59pm on Wednesday 5 August. Stage 3 restrictions will be put in place for the rest of Victoria.

Claim Central is committed to continuing to help your customers throughout this time, whilst also protecting our staff and trades.

Based on our current guidelines and detail, insurance assessments, repairs and make safes can continue as critical repairs to residential premises, where required for emergency or safety. All works will be completed with a COVID Safe Plan.

To ensure the safety of all customers, we have held briefing sessions with our assessors and trade/supplier network with a reminder of our COVID-19 policy and procedures, including a reminder to not attend any sites if they are unwell or have been in a COVID hotspot in the previous 14 days. We have also requested our assessors and trades/suppliers to contact customers as they approaching the residence.

We are currently conducting a review of all open jobs in Metropolitan Melbourne, and have/will be contacting the customers to ensure they are comfortable with continuing their assessments and/or repairs. We will also continue to ask customers about their exposure to COVID prior to any assessors or trades attending site. Should any customers request their repairs be placed on hold, we will work with them to arrange a suitable time once restrictions have eased.

Our priority during this time is to ensure customers are safe and secure in their properties, and protecting the health and safety of our customers, assessors and trades.

As this situation evolves, and further clarification is received, we will continue to update you.

If you have any questions in the meantime, please Matthew Lawrence at mlawrence@claimcentral.com.au .




09 April, 2020 


CCC continues to be very responsive and our Business Continuity Plan (BCP) continues to be executed with precision and rifle focus. COVID-19 continues to disrupt the industry and world, however we are committed more than ever to ensure our people, customers, clients and supply partners are considered in all our responses.

We want to let all of our clients and business partners know that as an essential service provider, we are operating in a business-as-usual capacity during the pandemic.

How we are responding with our TPA, property repair and motor repair services: 

  • We are in a ‘Business as Usual’ state after the Insurance Council of Australia confirmed we are deemed an essential service
  • Our BCP is 100% operational with the entire CCC workforce globally operating remotely (from home)
  • We are very pleased to report that that all phones, internet, hardware, infrastructure is in full surge and is coping with the load and performing
  • Phones have been operational and phone stats have been at an acceptable level with some spikes in call volumes being experienced across different parts of the day. We continue to provide phone reporting stats to the clients that request it. 
  • Productivity levels are being maintained and the team are really doing their part to support this response
  • We have offered family friendly shift timeslots for the staff with school children at home which continues to work really well
  • Scripting and process remains in place across all our property and motor lines to ensure we protect our people, our trades, our service providers and customers
  • Trades and suppliers – we are ensuring that all suppliers are adhering to government guidelines around social distancing etc to ensure the safety and comfort of your customers
  • We have also provided ‘authorised worker’ identification to our trade base to minimise any disruptions to their travel and site access
  • The cross functional team continues to catchup daily. This team is responsible for any rapid response requirements, will make clear decisions, monitor and take control of the situation
  • Our Global CEO Brian Siemsen continues to send out daily videos which focus on motivation, health & wellbeing, operational updates, performance updates and special announcements. These are proving to be very successful and keeping the staff informed.
From a tech perspective we’re also seeing a huge spoke in demand from our clients for our remote video assessing capability, including:

  • LiveLogik, our live video streaming and collaboration platform – the most feature-rich product on the market. LiveLogik allows us to continue on with assessing and customer visual contact if a property cannot be accessed (face to face)
  • We’ve also expanded our Virtual Inspections as a Service offering to cope with the huge surge in demand from insurers – VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using LiveLogik

We continue to remain 100% focused on delivering in this time where the industry is still responding to business as usual claims and the back to back CAT’s that we have experienced in the recent past.

Again we want to reinforce that we are pushing a ‘One Team’ mentality and as individuals we all have shared responsibilities, to our role, to each other as colleagues, to the business and to the Australian economy.

For further information on Claim Central Consolidated’s COVID-19 response, please contact Matthew Lawrence at mlawrence@claimcentral.com.au

5 secrets to easier claims

Since 2001, Claim Central Consolidated has been a champion of creating easier, faster and cheaper claims outcomes for insurers, brokers and their customers. Here we take the 10,000ft view of what we believe are the 5 key secrets to easier claims.

1. Customer connection is #1


Everybody seems to share the same problems when it comes to insurance claims – lack of visibility, poor communication and very little connection to what’s happening in the claim. All too often, claim staff get so swamped with menial tasks and admin that the customer gets forgotten and frustrated.

The Chartered Insurance Institute (CII) (London), Public Trust Index, 2018, found that the top priorities of insurance customers are:

  • Having a claim settled quickly (76%)
  • Having a claim handled in a respectful manner (71%)
  • Having control over the way a claim is settled (69%)


Trust is the key to a great claim experience and the best way to build trust is through more visibility and better communication to create a more connected claim experience – before, during and after the claim.

Claim Central’s emphasis on building trust through technology has helped Insurx, our TPA claims management business, achieve industry-leading results in 2019 – with a +52 Net Promoter Score for one major client and an 87% home insurance claims satisfaction rating for another – results that have been almost unthinkable up until now.

A few examples of ways you can help your customer to feel in control of their claim:

  • Real-time customer sentiment & feedback – allowing customers to give feedback at every stage of their claim in real-time helps keep the claim on track and pre-emptively mitigates the risk of a poor experience.
  • Customer portal access – allowing customers to see where their claim is at and what the next steps are to finalise the claim. When there is a vacuum of information the customer tends to assume the worst – but by presenting complete transparency they know they have nothing to fear.
  • Keep it quick and simple – allowing the customer to sign and upload documents digitally, make excess payments via their mobile, or connect in real-time via video streaming, are all ways to make the customer’s life easier.

2. Take advantage of technology


Technology alone is not a magic bullet to achieving better claim outcomes – if it’s not based on a strategy of ‘customer-first’ coupled with a strong digital foundation and workflow, you won’t be able to achieve a connected claim experience.

A good example of this is our live video and collaboration platform LiveLogik, which allows claims to be finalised in a fraction of the time of the traditional process. With features such as live video streaming, digital document signing, mobile excess payments, on-screen measurements and drone integration, the first 72 hours of a claim are drastically reduced through real-time connection between the customer and claims manager. By integrating LiveLogik into our workflow and our claims management ecosystem (including ClaimLogik and Hello Claims), and by proactively providing desktop assessing capacity to handle the additional volume of this channel, we are able to take full advantage of LiveLogik’s capabilities. Without this integration into the core digital foundation of the business, the benefits would be greatly reduced.

Some technology innovations to look for in the next twelve months include:

  • AI – utilising predictive analytics pre-event and post-event to reduce losses and cut cycle times
  • Digital workers that far outperform their human counterparts in redundant repeatable tasks
  • VR technology not only at claim time but also for training purposes


3. Take control of your supply chain


Your suppliers are the lifeblood of any claim and taking control of your supply chain through digital channels is a key way to not only improve your claims process, but create scalability also. A few examples include:

  • Competitive tendering – setting up your ecosystem to optimise the tendering process through competition, is a key way to drive down claims cost on both materials and labour.
  • Digital scorecarding – by measuring every interaction between your supplier and the customer, you are better able to track the quality of their work and also their professionalism and customer service. What’s more, by tying scorecard results into your allocation process you can proactively drive better performance through incentivisation.
  • Digital access – allowing trades to participate digitally through the entire claim process not only drives engagement but also improves lifecycles. From initial onboarding, through to online claim tracking, photo & document uploads, live video streaming and invoicing – you make their lives easier which makes your life easier.



4. Generating insights from your data


Over the last couple of years the integration of data models and insights into the claims process has moved from descriptive and diagnostic reporting (which retrospectively tells you what happened and why); to a more predictive and prescriptive model. Predictive analytics helps you anticipate what will happen, while prescriptive analytics helps you to respond effectively to those likely events. So the data analytics journey within claims is evolving from a reactive one to a more proactive one. In essence, we as an industry can put data into the hands of frontline staff who can consume it to determine the best outcomes for customers and clients.

For Claim Central Consolidated, our ability to analyse claims data to identify bottlenecks has seen huge improvements in our long-tail claims reduction. In 2019, through our data analysis, we were able to pinpoint specific pain points in claims greater 60 days and take the appropriate measures – resulting in a reduction of 74% in open long-tail claims over a 3 month period.

An integrated data and analytics strategy can help you to:

• Connect data from multiple sources to create a 360° view of a claim
• Define lead and lag indicators for your key claim KPIs
• Prepare, respond and review catastrophe events through comprehensive weather event monitoring
• Estimate duration targets and cost targets at claim level and segment level
• Plan capacity and utilisation
• Use predictive models to optimise customer, cost and lifecycle outcomes across your claim segments
• Enable early intervention to reduce the impact of ‘off-track’ claims



5. Lifecycle, lifecycle, lifecycle


Like it or not, claim performance outcomes are a direct function of lifecycle. The longer the claim, the greater the cost, the unhappier the customer. As we all know, keeping lifecycle at front of mind is key.

One of the key influencers of total lifecycle is the first 72 hours of a claim when first notification, mitigation and emergency response take place. One of the ways to improve lifecycle at this early stage and get the claim off to a fast start is by using technology that encourages quick and easy interaction between the customer and the repairer or insurer.

Our live video streaming and collaboration platform, LiveLogik, has provided enormous results to our claims performance at Claim Central Consolidated. In 2019 our property repair average time from claim decision to receiving excess and signed scope of works was just 5.5 days (a 68% reduction compared to 17.4 days using traditional methods). Tellingly, 30% of these are received within just 3 hours and 58% within 1 day.

The Future


What will claims look like in 10 years? How much of the claim process will be handled by humans, and how much will be technology-led through robotics and digital workers? How smart will technology be in not only completing processes and tasks, but feeding information into data models to create a continuous loop of improvement?

We’re looking to the next horizon and it’s a lot closer for insurers and brokers than a lot of people think if they are willing to implement a sound digital foundation and a smart workflow methodology. The industry needs to move from a ‘bolt-on’ mentality of piecing together disparate widgets and platforms, to a ‘vision-first’ mentality – starting from the ground up to understand their vision and operational model before integrating the relevant technology to help achieve that vision.


To learn more, please contact:
Matthew Lawrence | Head of Partnerships
mlawrence@claimcentral.com.au
+61 401 063 828

Security First Insurance Selects ClaimLogik to Power Digital Claims Transformation




Jacksonville, FL – February 15, 2018 – Claim Central Consolidated (CCC), a global pioneer in digital claims fulfilment and live video streaming, is pleased to announce the company has been selected as the technology partner to power the digital claims transformation for one of Florida’s largest property and casualty (P&C) insurers, Security First Insurance (Security First).

Named one of Florida’s best places to work by Florida Trend Magazine in 2017, Security First provides homeowners’, condominium and renters insurance across the state. The company has earned a reputation for developing and investing in technology which transforms the customer experience. Over the last nine months, Security First has been exploring claim technology to improve the claim customer experience while lowering claim and operational costs.

“We have a network of strategic partners that enables us to maintain a competitive advantage and deliver an incomparable experience to our customers,” said Werner Kruck, chief operating officer for Security First Insurance. “While exploring potential claim technology partners, we were not only looking for innovation, but also a cultural fit. Claim Central, like Security First, has a vision of transforming the insurance experience, and we are not only adopting the ClaimLogik technology, we’re also reorganizing our operations and implementing their claim management methodology. It’s a major initiative that is going to deliver powerful results both internally and externally, and for the long term.”

Security First is planning to complete the integration by the end of the year. ClaimLogik is an additional layer of technology that will be integrated into the company’s existing claim management system. This implementation will enable Security First’s internal users, external distribution channel partners, and customers to more efficiently connect with the company’s established ecosystem of adjusters, emergency services, and restoration providers on a single platform. The ClaimLogik implementation will also enable Security First to provide complete transparency into the claim process from first notice of loss (FNOL) through to resolution, while enhancing the service experience for customers.

“The ClaimLogik digital ecosystem is something we have never seen before in the U.S. insurance market, yet it easily integrates into our existing claim administration system,” said Kruck. “The flexibility of the technology was very important to us and trying something new, well, that’s just part of our corporate DNA. ClaimLogik will give our customers greater control of the claim process and it will allow them to more quickly restore their properties through a seamless claims experience.”

“In a technology-driven, customer-centric world, insurers are continuously looking for ways to transform the way claims are managed to remain competitive and relevant to their customers,” said Brian Siemsen, global CEO for CCC. “We are delighted Security First has selected ClaimLogik as its technology of choice for this claim transformation project. The process transparency, speed of settlement, and improvement in operational efficiencies will give Security First Insurance a competitive edge now and well into the future.”

# # #

Claim Central opens new Darwin office to support their clients in the Northern Territory

Tuesday 5 December, 2017: Pioneers of digital claims management and live video streaming across the Asia Pacific, Claim Central, today announced it has opened a new office in Darwin to better serve underwriters, brokers and their customers in the Northern Territory.

Wade Eilersen, General Manager – Loss Adjusting Services, Claim Central said: “The opening of the Darwin office means we can better provide easy access to our end-to-end digital claims management and loss adjusting services for all lines of business in the region.

“Our experienced team provides support in all areas of claims management from: receipt of initial instructions, customer contact, claims triage, repair management, settlement right through to the closure of a claim,” he said.

The Claim Central Northern Territory team services Darwin and surrounding areas including Katherine, Alice Springs, Jabiru, and Tenant Creek. In Western Australia, the team will serve Kununurra, Broome and Port Headland, and the islands and gulf country of Northern Queensland.

“Each of these areas is vibrant and what makes the top-end unique. We look forward to engaging with these business communities and better supporting the needs of our clients and their customers,” Mr Eilersen concluded.

The Darwin office is located at Suite C106/19 Kitchener Drive, Darwin.


Claim Central announces three-year partnership with Metroll to reduce average repair costs for trades and insurers


Tuesday, 3 October, 2017:
Pioneers of digital claims management and live video streaming across the Asia Pacific, Claim Central, today announced a three-year strategic partnership with Australia’s leading manufacturer of metal building materials, Metroll.

Under the agreement, Claim Central’s trades and suppliers will have priority of orders and access to discounted roofing, cladding, rainwater, structural and fencing materials.

Travis Dale, Head of Operations, Australia and New Zealand, Claim Central, said: “We’re delighted to have signed a three-year partnership with Metroll, a well-managed Australian business which is renowned for developing high-quality building materials.

“We’re consistently looking for ways to meet more of the needs of our clients through continuous improvement. By forging partnerships with our suppliers, we’re enhancing our supply chain process by providing greater value to our trades, and reducing the average repair claims costs for insurers,” he said.

Paul Jensen, National Business Development Manager, Metroll, said: “Our partnership with Claim Central was a natural fit for us as we pride ourselves on providing building solutions and high quality building products to trades.”