Claim Central is ready to respond to NT Cyclone threat

An intensifying tropical low was detected in the Northern Territory to the West of the Wessel Islands and continues to strengthen. A cyclone warning is in place and extends west including Darwin.

Destructive winds with gusts greater than 130 kilometres per hour may develop if the cyclone continues to intensify.  Heavy rainfall is also expected to increase from later today according to the Bureau of Meteorology.

Our Claim Central team in Darwin are ready to mobilise and respond to the cyclone threat. The team will be working over the weekend assisting those in need. Our make safe and restoration teams are also on standby.

Our Claim Central team is ready to assist you and your clients with any claims from direct damage or wide area damage. Should you have any questions, please speak directly to our Manager NT & Major and Complex Loss Technical Specialist Shane Drake on 0428028466 or

87% home insurance claims satisfaction

Monday 16 September:
A huge congratulations to Blue Zebra Insurance (BZI) – our claims partnership is producing some outstanding results. In a September Aims Brokers View survey, BZI achieved an 87% satisfaction rating on home insurance claims, 20% above the average of the top 6 insurers! They were also ranked #1 for motor claims, a fantastic result.

“With the highest satisfaction rating in both (home and motor) products, it has been a stellar entry by Blue Zebra into the broker marketplace. They are currently the leading example of the advent of technology and providing ‘Tomorrow Solutions’ to brokers and clients.”, said Blue Zebra Insurance.

Claim Central’s Head of Partnerships, Matthew Lawrence, said. “We are very excited to be working with an innovative partner like BZI. As a customer-first claims management service, we rely on both our people and technology to deliver exceptional results like this.”

Thanks to our hardworking team who continue to make the customer their #1 priority to achieve the best results for them.