The importance of claims technology

We have entered a new era of claims management with rapid advancements in technology, digitisation of the claims ecosystem and changing customer preferences.

As claims technology evolves and grows more sophisticated, the insurance industry needs to stay up to date on the latest tools and technologies that can help them manage their claims effectively.

Technology at Claim Central

Chief claims officers and senior claims managers should be familiar with the benefits of claims technologies that are available, so they can make informed decisions about procuring them for their company.

Ultimately, everyone involved in the claims process stands to benefit from today’s advancements in claims technology and should also be aware of the benefits of claims technology and how to maximise its value.

The importance of claims technology

 

The insurance industry is constantly changing and evolving, and with that comes the need for innovative technology solutions.

Claims management is one of the most critical aspects of the insurance industry, and industry players must have the right technology to handle these operations effectively and efficiently.

What types of claims technology does Claim Central use?

 

To maximise Claim Central Property’s efficiency in claims handling, we optimise several technologies. This includes two-way virtual collaboration tools, end-to-end claim management tools and digital quoting and onsite tools.

 

Two-way virtual collaboration tool

Claim Central Property’s virtual collaboration tool gives our business the flexibility to overcome challenges with managing claims and ensure the best outcome for our customers. Regardless of the claim volume, location and damage type.

Livegenic is the tool that allows Claim Central to provide both our customers and team a shared workspace accessible from any device through its browser-based solutions. As a result, it’s easy to collaborate on projects with live video streaming, offline photo capture, digital document signing and real-time payments ensuring all stakeholders are kept up to date without waiting for emails or phone calls.

End-to-end claims management tool

Claim Central Property utilises an end-to-end claims management tool to manage our claims from triage to the completion of repairs. Through this technology, we unite all parties connecting the right people at the right time.

This technology also provides a central location for all administration, claim documentation, claim notes, supplier interactions and invoices amongst others. Providing a property assessing and repair service to the insurance industry without an effective claims management tool would be nearly impossible.

Digital scoping and quoting tool

Claim Central Property has introduced a seamless digital scoping and quoting technology for our assessing team to submit reports and quotes directly from the site. This means real-time report submissions, increased quality and accuracy of reports, and most importantly a shorter lifecycle of claims with earlier commencement of repairs to customers’ properties.

Without this technology, report submissions can take over a week or more for complex claims. Since introducing the technology, on average we have assessments being completed, submitted and approved all in one day, onsite and realtime at assessment.

 

Interested in learning more about accessing Claim Central Property’s assess and repair service? Click here.


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

Teamwork and technology are the keys to seamless claims

Technology and teamwork

Teamwork between an insurer and loss adjuster is key.

Teamwork between an insurer and a partner like Claim Central enhances the speed of a customer’s claim experience, unlocking the best possible result.

Through teamwork, communication and innovative technology, the claims process can be simplified, which reduces the stress of lodging a claim. It also ensures the claim is processed promptly, enabling you to spend your time on what’s important for you.

Westport flood case study – teamwork reducing claim lifecycle

A customer was awaiting surgery while living on the West Coast of New Zealand when the flood event of July 2021 hit and damaged their home and contents. The expediency of the claims process that took place upon notification would not have happened without the knowledge and experience of the parties involved, including the insurer and the selection of a switched-on loss adjuster (Claim Central).

The claim was lodged in the afternoon on Thursday 22nd July, and Claim Central was appointed immediately. Claim Central completed a virtual inspection and before 5 pm that same day, the assessment report and recommendation was provided to the insurer.

How did a virtual inspection streamline the claim?

Claim Central has been optimising the use of virtual inspections (through Livegenic) into their operations workflow for the past three years. Livegenic has helped streamline the claims process, so that claims are actioned immediately and seamlessly.

After sending the customer a video collaboration link and calling him on the phone, Claim Central was able to virtually inspect the property damage, saving much of the time and expense involved in conducting an assessment on-site.

Teamwork and smooth communication by the experienced claims specialists, loss adjuster and agent contributed significantly to the customer’s experience.

Claim time in the insurance industry is the moment of truth. As we know, insurance claims can take weeks or even months, therefore being able to cut down the claim lifecycle is paramount. In the event of a claim, teamwork between an insurer and loss adjuster enhances the swiftness of the customer’s claim experience. The use of innovative technology such as Livegenic helps streamline the claims process, for faster and more accurate inspections with video-streaming and real-time assignment management.

Are you interested in learning more about how Claim Central optimises technology to create seamless experiences for our customers? Click here.

 

Claim Central Limited Company Number 5807233; NZBN 9429041980934. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Is La Niña still active?

This summer, Australia has been affected by one of the most severe and intense weather events we have seen in recent history. The La Niña effect has caused extreme rainfall and continues to deliver gloomy wet weather.

Can we expect the rainfall to persist or La Niña to soften and the weather neutralise as we lead into winter?


According to the Bureau of Meteorology, the dominant La Niña pattern in the pacific is starting to die down; however, that does not mean it is over.

The next phase of La Niña will press through Australia and result in higher than average rainfall for the winter to spring months. With higher precipitation comes higher chances of flooding and property damage, as we have seen over the past few months in Australia’s East.

Being prepared for high rainfall and flooding is crucial, primarily if your home is in a high-risk flood area.

Some key points to keep in mind when preparing for the La Niña:

  • Have regular building inspections and follow the recommendations of the experts.
  • Roof and gutter maintenance should be prioritised to ensure a good water flow.
  • Place stock and electrical equipment somewhere higher than the recommended level if you own a business. For a home, that could mean moving important documents or objects to the higher shelves.
  • Develop an evacuation plan for your business and employees or for your home and family.
  • Trim overhanging tree branches.
  • Secure loose items, especially in the backyard, to prevent them from flying if the wind becomes stronger and avoid the possibility of objects damaging your property.

Our support for La Niña

If you have taken the steps above, you have helped to minimise the risk of damage happening to your property.

However, catastrophic events can be unpredictable and can still cause damage no matter what precautions are taken. Claim Central are ready and able to assist with La Niña impacted residential properties. Our team of frontline staff, property assessors, make safe trades, repair trades, restorers, and engineers are ready to be deployed to the affected areas to attend to customers’ properties.


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

Get more consistent work as a Claim Central Recommended Supplier


Claim Central Property has developed one of Australia’s most regarded property trade networks for insurance mitigation and repairs. Our trade network is established through our high-quality and trusted property suppliers.

Claim Central is continuously onboarding and recruiting new contractors, specialists, builders, handymen, mitigators and restorers to join our network.

What does Claim Central look for when onboarding suppliers?

 

Claim Central seeks to deliver seamless and pleasant experiences for our clients’ customers, getting their lives back to normal as soon as possible. Achieving this would not be possible without strong partnerships with quality suppliers.

When onboarding suppliers into our network, our supply chain team looks for suppliers who produce quality results, are skilled professionals, have courtesy and compassion towards our customers, demonstrate honesty and have a strong work ethic.

What can you expect as a Supplier for Claim Central?

Secured payments

Claim Central offers security of payment to our trades. If you complete the work in compliance with our clients’ and our expectations, you will be paid for your service. You have the opportunity through demonstrated performance to grow your relationship with us and be on our highly regarded network – ultimately, receiving a stream of jobs as Claim Central allocates work to you on behalf of our clients.

Less admin using smarter technology

Claim Central utilises industry leading technology platforms throughout our claims management workflow. Using these technologies will save you hours of administrative work that is usually required to document insurance claims as a supplier.

Our quoting tool lets you see job related photos, measurements, and materials before submitting a tender price. This is all done within our easy-to-use job management tool.

Using our Livegenic platform offers video collaboration from all parties/suppliers throughout the claim, allowing you to upload your progress and completion for our team to approve.

Be supported by Claim Central

When joining Claim Central’s supplier network, you are supported by us throughout the entire job. In addition, we have dedicated teams to support you with any queries or concerns arising from the customer.

Our teams are friendly, skilled, knowledgeable and trained to assist you in creating the best possible experiences for our clients’ customers.

Materials discounts and other benefits

When joining our supplier network, you may be presented with the opportunity to work across a broad spectrum of the property claims management process including restoration, assessing and repair.

Claim Central also offers multiple discounts with reputable brands for all your material needs.

Testimonials

“It has been a pleasure working with Claim Central for two years now! The communication and support from the Office team is always transparent and first-class, alongside the user-friendly portals, which make a seamless process from tendering to completion! We look forward to working alongside Claim Central for many years to come!” – Edgewood Builders

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“I have worked in the insurance repair industry for over 20 years. In this time, I have received repair claims directly (from the insurance company) and indirectly (from an assessing company), with different claim life models used by the respective parties.  From my experience these models have generally fallen short of delivering the intended outcomes for the key stakeholders. Then I discovered Claim Central, who are different. Why? Because they have created technology platforms that encompass all the key stakeholders enabling a collaborative approach and transparency. Not only this but the Claim Central team have a great culture. I have found this approach has integrated my business with theirs, which allows us all to work as a team and allows me to concentrate on what I am good at, which is being a builder.” – Reinstate Building

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We are entering into the fifth year of working alongside Claim Central. In that time, we have found them to be a great fit for our business.

Their continued support and guidance when dealing with claims on a regular basis has been an invaluable part of achieving our business and financial goals. The technology and support that they give us in the form of technology has become an integral part of our day-to-day dealings with Claim Central. It provides us with invaluable information regarding each claim from the customer’s details through to an exhaustive description and run down of the scope of works to be completed.

To have access to the original assessment, videos and photos (as well as the invaluable ‘mudmap’) helps us immensely in achieving a positive outcome for all stakeholders.

The relationship we have formed with their Trade Relations Manager and Repair Supervisors could best be described as invaluable. The continued help, guidance and advice we receive from them on a regular basis is testament to the fact that we aren’t ‘just a number’ but we are a part of the continued successes that Claim Central achieve. I look forward to a long and working future together. – KYDE Quality Builders

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Interested in joining Claim Central’s highly regarded supplier network? Submit an EOI to our supply chain team by clicking here. 



Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

 

86K for a Cure | Claim Central Consolidated

Our Mental & Physical Health is so very important considering our jobs are mostly sitting at a desk staring at a computer. Regular movement is vital for our bodies to remain in good shape, for our memories, energy, sleep, better moods, muscles & bones just to name a few.

For the month of March Claim Central Consolidated has registered for the 86km walk to cure Childhood Cancer.​​​​​​​

We are honoured to have our team participate in the Children’s Cancer Institute 86KM Walk for a Cure as 86 kids are diagnosed with cancer each month. The 86km walk raises money to support these brave kids and help find a cure for childhood cancer.

86 kilometres may sound like a lot but it’s less than 3kms a day for the month of March. The team got social with friends, family and colleagues & went for walks, runs, bike rides and swims.

Our staff picked destinations they hadn’t been to before, enjoying the beautiful landscape that surrounds us all.

Thanks for everyone that got on board, wherever you were in the Claim Central Consolidated world. We stayed connected, pushing each other to achieve the goal and sent in a photo’s our voyages.

If you can, please donate whatever you can afford to support this cause.

https://www.ccia.org.au/fundraiser/ClaimCentralConsolidated

Claim Central update on Queensland and New South Wales floods

Parts of south-east Queensland and areas of New South Wales have seen impact by severe weather and flooding that has caused detrimental damage to communities.

We understand and acknowledge how devasting this serve weather has been for our customers and their families.

Our thoughts go out to our impacted customers and everyone in the affected communities. We hope everyone is safe and encourage you to check up on your friends and families in these communities.

If you are currently under impact and in immediate danger, please contact your local emergency services or call 000.

 

Claim Central Property is ready to help.

Claim Central Property has activated our catastrophe (CAT) response plan following the severe weather and flooding. We are prepared and have begun assisting the recovery of the damaged areas and communities affected by the recent CAT event.

Our team of frontline staff, property supervisors, make safe trades, repair trades, restorers, and engineers are on standby and ready to help flood affected customers once it is safe to do so.

We have deployed additional resources in the most impacted areas to assist with the volume of claims. Our team are equipped with the required technologies to capture all information as we aim to bring normality back to people’s lives.

We hope that everyone in the affected areas is staying safe and follow the directions of emergency services as the wet weather continues.

Our emergency assistance team is always available 24/7 if there are any urgent requests.

If you require assistance, please contact us on 1300 743 673.


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

How to seek fair prices when selecting an insurance repair builder

No one ever plans to have a property related incident that results in loss or damage, but if they do, it is important that insurers help them get their lives back to normal as quickly and best as possible. Selecting the right insurance repair builder is a crucial step in the claims process in making sure that happens.

When it’s time to select contractors to repair the home, it is important that you get quotes from multiple businesses and compare prices of each.

As you are doing this, keep in mind that not all contractors are the same. Some may charge more than others for the same work or may offer lower quality repairs. So how can you ensure that you are getting fair prices for the repair?

Is the contractor licensed and vetted?

Ensuring the contractor is licensed and vetted before asking them to undertake any insurance repairs is crucial. Having a licensed and vetted trade lets you to know that the contractor is skilled in their acclaimed speciality – for example, a plumber, roofer, electrician, builder, etc.

Is the contractor aligned to insurance repairs?

Insurance repairs can be a bit different to private works and renovations. Customers’ emotions can be vulnerable, especially after a destructive event.

Choosing a builder or trade that is aligned to insurance repair work can take a lot of stress off claim handlers as they generally know how to manage customers in these situations.

Are the quotes you’re getting accurate?

Sometimes builders can overcharge you when quoting to fix damaged areas. Utilising an insurance industry-specific estimation software can give you insight into how much to expect when carrying out the repairs.

Having this information before receiving quotes can allow you to negotiate with suppliers to safeguard you and help get the fairest price possible.


How does Claim Central Property seek fair prices when selecting trades?

Competitive tendering

Claim Central’s trade panel are vetted and inducted through comprehensive training to understand expectations, technology and the industry demands.

The most prominent way Claim Central protects clients from unfair and overpriced works is through competitive tendering. Claim Central allows multiple suppliers to submit quotes through our industry-specific claim technology platform.

Competitive tendering allows us to select the most appropriate contractor for the repair job based on their costs and past performance, including repair quality and lifecycle length.

Alignment with reputable brands

Claim Central aligns our supply chain with reputable brands that offer discounts when materials are purchased with them. Offering this incentive to our contractors creates an added benefit to tendering on insurance repair jobs.

With these discounts in place, suppliers may also tender more competitively due to the savings on the materials.

Want to seek a fair price by accessing Australia’s highly regarded property trade network? Click here to contact us today. 


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Australia’s No.1 property assessing & repair services provider

Last November, Claim Central Property was named winner of the ‘Service Provider of the Year’ category in Insurance Business Australia’s 2021 Awards.

Claim Central Property was recognised for its ability to provide cost-effective property assessing and repair services for its clients. This is all thanks to Claim Central Property’s unique competitive tendering on repairs with trades and restoration technicians – as well as Claim Central’s technology offering, meaning better experiences for clients and their customers.


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Interested in learning more about Claim Central Property? Click here to get in touch.


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Prepared for CAT Season? Claim Central is.

Seasonal Catastrophic (CAT) events have a long and devasting history in Australia. These events can result in thousands of insurance claims through the CAT season from November to April each year.

Claim Central is prepared for the upcoming CAT Season is ready to handle an increase in volume of claims with our additional staff capacity and innovative technology platforms.

Our team of professionals are up-to-date on their training and can confidently help insurers navigate the inevitable surge in insurance claims.

Prepared for CAT Season?

How does Claim Central help you prepare for CAT Season?

Additional resources ready to go

Claim Central has additional resources ready for when CAT events strike. Having these resources prepared at hand allows us to deploy into affected areas as soon as possible to ensure the claim process starts swiftly.

Virtual Inspections

Virtual inspections provide a tremendous benefit when disaster strikes. Waiting days to inspect a claim physically can frustrate customers and exacerbate existing damages – the ability to remotely triage the severity of the loss and make an informed decision on how to proceed can save significant time and thousands of dollars in claim costs.

Claim Central uses virtual collaboration and live streaming technology, Livegenic, to capture the right information at the right time for every claim.

With Livegenic, we capture the damaged property at the start, middle and end of a claim journey allowing accurate information to be collected from the beginning and throughout the claim.

Our trade network is also trained to utilise Livegenic to optimise our quality assurance through CAT season.

Click here to learn more about how Virtual Inspections can assist during CAT events.


Set expectations with staff during CAT surges

Setting expectations with staff before CAT season commences is crucial.

CAT events can cause a lot of devastation and loss, leaving customers exposed and emotions high. Delivering sensitive customer service by asking your team to put themselves in the insured’s shoes is crucial.


Case studies – proven results from previous CAT events

CAT 204 – Southeast Queensland Hailstorm

Claim Central activated our CAT Response Plan, which enabled us to get to the focal point of the damaged areas and carry out numerous assessments with speed and care. Through deploying our assessors from interstate into South-East Queensland, we were able to submit half of all our assessments in under 10 days of attendance.

To read the full case study, click here.


CAT 212 – NSW & QLD East Coast Flooding

Claim Central rapidly activated our catastrophe response plan following the East Coast floods. As a result, we were well prepared to assist in the recovery of damage caused by the storm activity over Australia’s East Coast, especially in Port Macquarie, Kempsey and Coffs Harbour.

To read the full case study, click here.

Continue reading “Prepared for CAT Season? Claim Central is.”

What does the La Niña effect mean for you this summer?

Australia is well known for its severe weather conditions, from bushfires to flash flooding. But what exactly is this summer’s La Niña event, and how can you and your customers prepare if an extreme weather event occurs?

What does La Niña mean for you?


What is La Niña?

Unfortunately, La Niña also brings torrential rain, floods, and cyclones, all of which can negatively impact on businesses and communities.

On 23rd November 2021, the Bureau of Meteorology announced that “The current model outlooks suggest this La Niña will persist until the late southern hemisphere summer or early autumn 2022.”

 

What can you do to prepare for La Niña this summer?

If you are a property owner, you should be aware of the steps that you can take to prevent and reduce the risk of any damage La Niña can trigger.

Some key points to keep in mind when preparing for the La Niña season:

  • Have regular building inspections and follow the recommendations of the experts.
  • Roof and gutter maintenance should be prioritised to ensure a good water flow.
  • Place stock and electrical equipment somewhere higher than the recommended level if you own a business. For a home, that could mean moving important documents or objects on the higher shelves.
  • Develop an evacuation plan for your business and employees, or for your home and family.
  • Trim overhanging tree branches.
  • Secure loose items, especially in the backyard, to prevent them from flying if the wind becomes stronger and avoid the possibility of the objects damaging your property

 

Our support for La Niña

If you have taken the steps above, you have helped to minimise the risk of damage happening to your property.

However, catastrophic events can be unpredictable and can still cause damage no matter what precautions are taken. Claim Central are ready and able to assist with La Niña impacted residential properties. Our team of frontline staff, property assessors, make safe trades, repair trades, restorers, and engineers are ready to be deployed to the affected areas to attend to customers’ properties.


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.