Pay excess
Case Studies

Virtual Inspections for Catastrophic Events in Claims Handling

Insurance professionals have a difficult job in managing claims, especially when Catastrophic events hit. They must provide timely customer feedback while also taking care of their workload. But what if you don’t have all the necessary tools when the next catastrophe hits? One of the best ways to stay ahead is using new tools that an insurtech like Wilbur offers. In particular Virtual Inspections. 

What are Virtual Inspections?

Virtual Inspections require a virtual collaboration platform (like Livegenic) that connects you to your customers and field staff for faster and more accurate inspections with video streaming, real-time assignment management, online payments and much more.

Claim Central’s Virtual Inspections as a Service (VIaaS) enables insurers to secure inspections and damage assessments without the risks, cost and time associated with deploying traditional field adjusting resources, even more so during the COVID-19 crisis.

Why are virtual inspections important for Catastrophe events?

Virtual assessing and inspections provide a tremendous benefit when disaster strikes. Waiting days to inspect a claim physically can frustrate customers and exacerbate existing damages – the ability to remotely triage the severity of the loss and make an informed decision on how to proceed can save you thousands of dollars in claim costs.

Virtual inspections cut out the travel time and free up assessors to complete more assessments in a much quicker timeframe. While also protecting all stakeholders by avoiding physical attendance, especially in the current COVID-19 environment. Virtual inspections can be integrated into your workflow to ensure claims are moving swiftly from day one if assessors cannot physically get to the damaged area.

How do virtual inspections help with claim management?

Virtual inspections help with claims management through the ability to scale and augment your staff during busy times, including catastrophe events. In addition, live assessments create excellent outcomes by expanding your existing coverage, reducing claim lifecycles, reducing average claims costs and granting the ability to provide superior customer experience with real-time interaction and engagement.

Claim Central’s use of Virtual Inspections during CAT events.

Claim Central Consolidated’s property division has integrated virtual inspections into their workflow and has successfully used this method for three years. In addition, a recent case study was undertaken to explore the results of virtual inspections during CAT214. Out of 307 claims that were received, these were their results.

CAT214 Victoria Severe Storms & Floods – 9th-15th of June 2021

Out of 307 Claims using Virtual Inspections:


attempted contact made in the first 24 hours


successful connection made in the first 24 hours


claims triaged and bookings made in the first 24 hours


(20%) Virtual Inspections completed


same-day report submissions


days (calendar) on average for claims to be lodged, assessed and report submitted.

The use of virtual inspections is one way that Claim Central Consolidated’s property division strives to improve the claims management process for our clients. We’ve found through experience and research that this method can be extremely helpful in many situations, including catastrophe events where there can be significantly high volumes of incoming calls from customers with complicated questions about coverage terms or who need help navigating their claim. But don’t just take our word for it.

Whether you are interested in our virtual inspections services or property assess and repair services, get in touch to explore how we can help you prepare before the next catastrophe event hits.

To get in touch click here

P: 1300 743 673

Media Enquiries

For all media-related enquiries please contact Jessica Srbinoski:
0429 191 108

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