Reimagining the claims process

Sydney, Thursday 2 April 2020: The COVID-19 pandemic is causing insurers to re-think how claims are assessed. Not knowing when social distancing restrictions will be relaxed, insurers are increasingly looking for solutions that can help them scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.

 Due to this industry trend, global claims solutions provider Claim Central Consolidated (CCC) has expanded its Virtual Inspections as a Service (VIaaS) offering to meet the overwhelming demand from insurers due to COVID-19.

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using the live video streaming and collaboration platform LiveLogik. Insurers can choose from options including inspection, estimate and reporting services, or choose to use LiveLogik with their own internal claims teams.

CCC’s Global Chief Executive Brian Siemsen said: “At this unprecedented time we are doing everything we can to support our clients, their customers and employees. And that has meant expanding our VIaaS offering to allow more claims to be processed faster while ensuring we meet health and safety needs amid concerns of the spread of the virus.”

“The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more. It has allowed us to expand our Virtual Inspections as a Service offering to get the best results for our clients and their customers.”

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).

VIaaS is available to existing insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal set-up time.

 

 

Media contact:

Jessica Srbinoski, Claim Central Consolidated                   
+61 429 191 108                                  

About Claim Central Consolidated

Founded in 2002, Claim Central Consolidated (CCC), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.

We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2019, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.

For more information on Claim Central Consolidated, visit: www.claimcentral.com.au

Claim Central Consolidated appoints Chief Commercial Officer

Sydney, Tuesday 31 March 2020: Global claims solutions provider Claim Central Consolidated (CCC) has appointed Eben le Roux as Chief Commercial Officer, reporting to Global CEO Brian Siemsen.

Eben comes to the CCC team with a wealth of experience in the commercial and financial sectors, both locally and globally. Most recently Eben was Global CFO of Waco International, a multinational equipment rental and industrial services business.

Eben brings a proven track record as a senior executive, enabling boards and executive teams in Australasia, Africa and the UK to develop and execute on strategy – improving profitability and ROI across different markets, products and cultures. Eben’s prior experience also includes investment banking and financial services.

CCC’s Global Chief Executive Brian Siemsen said: “Eben brings an enormous wealth of experience to the CCC team as we continue our expansion internationally – his understanding of the dynamics of various international markets and verticals will help us with our services, technology and data focus in key regions.”

Eben will also oversee all commercial contracts for Claim Central Consolidated, including structuring and negotiating strategic deals and alliances with key clients in Australia, New Zealand, the United States and South Africa.

Eben le Roux said: “I’m excited to be part of an innovative market-leading organisation that is transforming and simplifying insurance claims processes globally. I’m looking forward to working with the team, helping CCC continue their expansion.”

Mr le Roux will commence his new role on 6 April 2020.

 

LiveLogik attacks COVID-19 during insurance catastrophe

Monday, 23 March 2020 (AEST): With the Insurance Council of Australia (ICA) announcing that the COVID-19 virus and the implications of it are ‘catastrophic’ for the insurance industry, insurtechs are already seeing unprecedented demand for remote video streaming tools to assist in the claims handling process and avoid face-to-face contact.

As companies across the globe shift to remote and virtual work in order to combat the spread of COVID-19, many insurers are facing the difficult question of how best to support their customers in the claims process.

Live video streaming and collaboration platform, LiveLogik, is one product seeing a surge in demand. LiveLogik provides a safe alternative for claims handling, preventing field assessors from having to be on-site in potential areas of COVID-19 infection.

The suite of virtual collaboration tools enables insurers to remotely access claims and continue providing exceptional customer service from anywhere, at any time. This preventative measure also provides a layer of security to customers who do not wish for an unknown assessor to enter their home.

Tried and tested on over 100,000 claims, a claims team can be trained and set-up on LiveLogik in as little as 48 hours, to help minimise business disruption.

Lincoln Grace, Product Manager of LiveLogik said: “With more cases appearing globally and concern growing daily, we are already seeing a huge surge in demand from clients looking to navigate these challenging times with confidence while not compromising on customer service due to physical constraints”.

“LiveLogik has an important role to play in keeping insurance professionals and the broader community safe and healthy. LiveLogik’s virtual assessment tools ensure that claims are processed quickly whilst avoiding unnecessary face-to-face interactions.”

In response to the COVID-19 outbreak, LiveLogik is available for insurers to access the stand-alone platform or additional assessment and report services, to support their business continuity planning.

To view the article on Insurance Business Magazine click here.

Claim Central announces release of TradesPlus platform


The connected claims platform is now available to P&C insurers throughout the U.S.


Jacksonville, FL – March 4, 2020 –
 Claim Central Consolidated (Claim Central), a pioneer in digital claims fulfilment, is pleased to announce the company has successfully deployed the TradesPlus cloud-based, connected claims and digital supplier management platform to top Florida insurers.

The Florida insurance market has experienced a drastic increase in the cost of emergency mitigation over the past decade driven in large part by the Assignment of Benefits (AOB) crisis. Florida insurers have been directly and negatively impacted by the AOB issue and TradesPlus can play a significant part in the remedy to the AOB crisis by making it easy for property and casualty (P&C) insurers to digitally communicate and collaborate with claim service providers.

“By deploying TradesPlus, insurers gain a better ability to perform services for their customers,” said Werner Kruck, industry consultant and former chief operating officer for Security First Insurance. “Using TradesPlus for emergency assistance and property repairs allows insurers to gain control over water damage claims and achieve high customer and contractor ratings as a result of a faster, more efficient repair process.”

TradesPlus connects insurers directly to a supplier network to carry out claim-related services and property repairs. Suppliers are pre-screened for appropriate licenses and backgrounds, a process which provides confidence that the suppliers are reliable and will not engage in predatory practices or the use of AOBs.

“The platform enables the selection and management of on-demand claims services from a connected marketplace,” said Quin Netzel, managing director for Claim Central. “Right now, most supplier networks are focused on contractors, but TradesPlus changes that paradigm to connect insurers to a much broader ecosystem of contractors, inspectors, adjusters, experts, engineers, housing specialists, and more. It provides insurers access to all their claims service needs on a single platform.”

TradesPlus is available now to P&C insurers throughout the U.S.


# # #


About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. We are pioneers of digital claims fulfilment. Our market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. 

For more information, visit www.tradesplus.net.

 

Claim Central Consolidated appoints former Domain CTO to head up its software business

Sydney, Thursday 12 December 2019: Global claims solutions provider Claim Central Consolidated (CCC) has appointed Mark Cohen as divisional Chief Executive Officer of its software business, Intelligent Thought.

Mark brings more than 20 years’ experience as a Chief Technology Officer, working on many digital products and supporting enterprise systems. Most recently Mark was CTO & CIO of Domain, a listed ASX business, where he was dedicated to working closely with individual technology and products leaders along with the executive leadership team to bring digital product and best practices to life. Mark also worked at Fairfax Media as a General Manager of Product Solutions.

CCC’s Global Chief Executive Brian Siemsen said: “Mark Cohen brings strong technical and business leadership qualities to the role which will complement and support our Intelligent Thought team as we ready ourselves for the delivery, execution, scale and future expansion of ClaimLogik and other product suites.”

Intelligent Thought is best known for its multi-award-winning property and motor claims management solutions ClaimLogik, LiveLogik and Hello Claims.

“The timing of Mark coming on board couldn’t be better with the expansion of our technology platforms. The executive team and board of managers are thrilled Mark is joining the Claim Central Consolidated team”, says Brian Siemsen.

Mark Cohen said: “I’m excited to be part of an organisation that is transforming insurance claims processes globally and look forward to working with the team, customers and within the broader insurance industry.”

Mr Cohen will commence his new role on 28 January 2020.

Ends

Media contact:
Jessica Srbinoski
Claim Central Consolidated                 
+61 429 191 108                                  

 

Motor claims specialist Hello Claims joins Claim Central Consolidated


Sydney, Thursday 22 August 2019:
Claim Central Consolidated (CCC), pioneers of digital claims management solutions, today announced the unification of motor claims specialist Hello Claims.

After four years of co-developing and incubating digitally-enabled claims solutions together, founders Brian Siemsen (CCC) and Nick Herford (HC) feel now is the perfect time to bring both businesses together in what they describe as the final piece of their claims digitisation strategy.

“It just made sense to bring the best in property claims and the best in motor claims together”, CCC’s chief executive officer Brian Siemsen said.

“With Hello Claims’ expertise in motor claims and CCC’s industry-leading property, cyber and SME claims solutions, this presents a very attractive offering to the market.

Hello Claims have a long-standing reputation for quality and integrity in the motor space and we look forward to this exciting period of continued growth and expansion.”

Hello Claims chief executive officer Nick Herford said: “Our customers and repairer network will benefit from Claim Central’s experience and innovation focus while knowing that they’re still working with a trusted, long-term partner. Everything will remain business as usual for our valued motor clients as we continue to operate under the Hello Claims banner.”

Nick Herford has taken up the position of Executive General Manager of Motor globally for the Claim Central Consolidated group.

 

Claim Central Consolidated launches Insurx


Wednesday 7 August 2019, Sydney:
Claim Central Consolidated (CCC), pioneers of digital claims management solutions, are pleased to announce the launch of Insurx – a full-service third-party administration (TPA) offering for claims.

Insurx is a customer-first TPA driven by leading-edge technology. The sole focus of Insurx is to create a connected claim experience by providing more visibility and better communication.

Claim Central Group Chief Executive, Brian Siemsen, said: “We’re excited to be launching Insurx. We wanted to optimise what we saw as a gap in the market for a connected, transparent claims TPA offering. After a year-long working partnership and incubation alongside several dynamic insurers, we’ve already transacted over 20,000 claims and collected a heap of performance data to support our market launch.

“Insurx has a unique advantage housing insurance expertise and leading edge-technology, built on a culture of a customer-first approach, which will reshape claim services, providing predictable and consistent outcomes. With features like automated claims, live video streaming and real-time customer sentiment- our technology frees up our claims team to focus on and connect with the customer to resolve their claim.

“And it’s not just about using our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to accept their claim,” Siemsen said.

The new practice will be led by Sam Ratcliff who has more than 14 years experience in insurance where he’s held several senior management and operations roles at some of Australia’s largest insurers, with substantial experience inside the London Market. Most recently, he was national TPA operations manager for a global loss adjusting firm where he was responsible for leading teams across all classes of business.

Mr Ratcliff said: “I’m excited to be leading the Insurx team and to introduce our new TPA offering. Insurx is transforming the way claims are managed, giving our clients the flexibility of a service focus or a more automated solution for both BAU and surge claims – while aligning the claim experience with their culture and claims solutions.

“I can’t wait to bring this unique combination to market, to help our clients enhance their claims handling capabilities and connect better with their customers.”

—–

Insurx manages claims from start to finish on behalf of insurers, underwriters, brokers, self-insureds and fleet managers – for property, motor, cyber and business SME claims. The new offering has been operational for over 12 months and is available in Australia, the APAC region, South Africa and the USA.

For further information on Insurx, please visit: www.insurx.com.au

Ends

Club 4×4 selects Claim Central’s services and technology in an exclusive three-year deal

Sydney, Friday 7 June 2019: Pioneers of digital claims management and video collaboration solutions across the Asia Pacific, Claim Central Consolidated (CCC), today announced Club 4×4 has selected its end-to-end motor claims services and digital claim management technology in an exclusive three-year deal.

Club 4×4 has been operating as a niche underwriting agency servicing the off-road touring enthusiast market for almost four years. Offering a bespoke set of personal lines products including specialist 4WD Motor, Camper Trailer, Caravan and Slide-on Camper coverages, the business has enjoyed a strong market response.

“The growth and retention of our enthusiast customer base superseded our expectations and cemented our brand in the niche insurance agency landscape,” said General Manager Kalen Ziflian.

“This same growth underpinned our recent investment to shift our operations to our new Head Office in the Parramatta CBD,” he went on to say. The team consists of 13 staff with mixed experiential backgrounds, but a common love of motoring, 4WDing and the outdoors.

As part of the operational transition, Club 4X4 have chosen to partner with Claim Central who will act as their TPA managing their claims end to end.  Kalen added: “We are proud to have partnered with a progressive and technology-focused organisation that shares our philosophy around customer centricity during the claims process.”

Claim Central Consolidated spokesperson Sam Ratcliff said: “We are extremely proud to have partnered with the Club 4X4 team, by enabling our people with the best in class technology and information we will have the ability to set Club 4X4 apart from their competition.”

Ends

Claim Central Consolidated announces the opening of a new office in Parramatta

Wednesday 1 May 2019: Pioneers of digital claims fulfilment across the globe, Claim Central Consolidated (CCC), today announced the opening of a new office in Parramatta.

Brian Siemsen, global chief executive officer, Claim Central Consolidated, said:
“We’re excited about the opening of our new office in the Parramatta CBD, which will serve as Claim Central’s second service point in addition to our head office in Matraville, Sydney.

“Parramatta is the second largest economy in NSW (after Sydney CBD), and is on track to become a leading financial hub. It was a very compelling option for us to grow our Australian operations in the region due to the high-quality talent pool of employees, coupled with the central location of the new office which is close to public transport and is surrounded by several insurance companies.

“As innovative disruptors to the insurance marketplace, the timing was right for us now to expand locally. The opening of the new office forms a significant aspect of our long-term strategy, which is to further strengthen our claims and technology offerings to better serve the changing needs of our clients and their customers.”

The 100-person strong team of claims experts is located at Level 4, 2-12 Macquarie Street, Parramatta.

 

Aon and Claim Central establish strategic alliance




Jacksonville, FL, February 05, 2019
 – Aon plc, a leading global professional services firm providing a broad range of risk, retirement and health solutions, and global InsurTech firm Claim Central have established a strategic alliance focused on digitizing and streamlining claim management capabilities and enhancing the customer experience using transformative technology and services developed specifically for property and casualty (P&C) insurance organizations.

Critical to this alliance is Claim Central’s successful track record implementing digital ecosystems for property claims adjusting and repairs for insurance organizations around the world – notably following Hurricanes Harvey and Irma when loss adjuster resources were scarce in Florida. Claim Central’s technology excels at digitizing the property claims process with modern features and functionality, including live video streaming, aerial imagery, real-time chat, customer sentiment measures, and digital payments. This means assessors do not need to be physically on the ground, making the process more efficient and ultimately improving the policyholder experience.

“Aon is committed to helping clients navigate the InsurTech ecosystem and adopt new technologies that advance their strategic initiatives,” said Andy Marcell, CEO of Aon’s Reinsurance Solutions business. “Claim Central is utilizing technology to make a meaningful impact in the area of claims management, and this is increasingly important for our re/insurer clients as they manage volatility following another active year for global natural disasters.”

Claim Central is also opening an Innovation Center in Jacksonville, Florida which will further support this alliance by taking the heavy lifting of technology implementations out of the equation to enhance Aon’s re/insurer clients’ claims processes. The Innovation Center will run Claim Central’s single platform claims solution, and will include modernized workflows with desk examiners, field adjusters, and a connection to a credentialed contractor repair network to support loss mitigation and faster property repairs.

“Our goal with the Aon partnership and the opening of our Innovation Center is to make claims transformation and innovation easier for insurers and reinsurers,” said Brian Siemsen, global CEO of Claim Central. “This is an opportunity for Aon’s clients and Claim Central’s other insurer customers to concentrate more fully on maximizing operations and reaping the full benefit offered by new InsurTech.”

This alliance between Aon and Claim Central delivers opportunities for insurers to swiftly streamline the claims process while the Innovation Center provides a live insurance environment in which new-to-market features and functionality can be tested, and special projects for insurer clients can be conducted without any regular business interruption.

ENDS