360 Underwriting selects Claim Central as its TPA partner for motor claims

Monday, 10 December 2018: Pioneers of digital claims management and video collaboration solutions across the Asia Pacific, Claim Central Consolidated (CCC), is pleased to announce 360 Underwriting Solutions has selected CCC’s end-to-end claims services and digital technologies for their motor claims in a three-year deal.

As part of the deal, CCC will manage 360 commerical motor claims from start to finish via its suite of digital claims management platforms ClaimLogik and Hello Claims. All claim processes and participants are tied together within these ecosystems – enabling clear line of sight to the activities and status of a claim, faster claims, lower claim costs and a superior customer experience.

360 Underwriting Solutions Co-Founder and General Manager Denis Morrissey said: “I’m excited to embark on our partnership with Claim Central, whose innovative technology solutions will supplement our focus on improving the service experience for our customers in a digitally enabled way.

“Claim Central were selected because of its significant investment in technology, and long-standing expertise in claims services in the Australian insurance industry, he said.

Claim Central Consolidated Group Chief Executive Brian Siemsen said: “We’re thrilled about our partnership with 360 Underwriting Solutions, as their core values complement ours in that we pride ourselves on providing a simple, efficient and accessible claims service.

“We’re committed to the ongoing disruption of the insurance industry through the ongoing development of innovative technologies that aims to enhance the experience for customers, while giving clients a strong competitive advantage,” he said.

The partnership commenced in November.

360 Underwriting Solutions is a broker-centric underwriting agency that provides specialist insurance solutions for brokers and their customers.

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Claim Central bolsters team with new Head of Property Repair – Australia, Rebecca Shean

Wednesday, 21 November 2018 (AEST): Pioneers of digital claims fulfillment across the globe, Claim Central Consolidated (CCC), has appointed Rebecca Shean as Head of Property Repair – Australia, based in Sydney.

Ms Shean will take on the responsibility of Claim Central’s assessing, repair and restoration divisions, manage strategic projects and continuous improvement initiatives.

Ms Shean has more than 20 years’ experience working in the insurance industry working across a broad range of management and operations roles in assessing, catastrophe response and change management.

Most recently, Rebecca spent nine years at Suncorp where she was a senior advisor in event response and managed the home claims and home assessing teams. She also worked at Insurance Australia Group for six years in several leadership roles across motor and niche products.

“Rebecca is well-known and highly respected in the insurance industry. Her strong leadership and operations skills will bring a new dimension to the operations team,” Clint Kerekes, global chief operating officer, Claim Central Consolidated said.

Claim Central is also delighted to announce Travis Dale will be taking up the role of Design and Implementation Manager.

In his new role, Travis will work closely with new and existing clients to support them with implementing Claim Central’s services and technology solutions into their businesses.

 “As our business is going through a period of growth, we’ve recognised the need to expand the Design and Implementation team to continue to support our clients, and onboard them successfully,” Clint added.

Ms Shean and Mr Dale commenced their new roles in November.

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Claim Central Consolidated appoints industry veteran Jeff Pryde as New Zealand country head

Auckland, Monday 19 November 2018: Pioneers of digital claims fulfilment across the globe, Claim Central Consolidated (CCC), has appointed Jeff Pryde as its New Zealand country head, based in Auckland.

This significant appointment will see Mr Pryde responsible for the overall leadership and management of CCC’s newly established New Zealand team, and work closely with clients and business partners to deepen relationships and ensure a solid foundation for growth.

Mr Pryde has worked in the insurance industry both locally and globally for more than 34 years. He has a wealth of industry knowledge and experience in management roles, loss adjusting, catastrophe management (CAT) and client development. 

Most recently Mr Pryde was second-in-charge for Crawford New Zealand. During his eight-year tenure, he was responsible for CAT management for both the Christchurch and Kaikoura earthquakes and several other significant events, while maintaining business relationships and development opportunities within the New Zealand insurance market.

Claim Central’s Global Chief Executive Brian Siemsen said: “Jeff’s appointment brings an important mix of external experience to lead the New Zealand team, coupled with a deep understanding of loss adjusting and catastrophe management.

“Jeff is an accomplished business leader and is well positioned to help drive Claim Central’s strategy and future potential in the important New Zealand market.”

Mr Pryde commenced his role 19 November 2018.

IAL selects Claim Central’s services and technology to simplify claims process for brokers and customers

Sydney, Monday 17 September, 2018: Pioneers of digital claims management and video collaboration solutions across the Asia Pacific, Claim Central Consolidated (CCC), is pleased to announce the company has been selected as the claims services and technology partner for IAL (formerly Berkshire Hathaway Insurance Australia), in an exclusive three-year deal.

Backed by one of Australia’s largest insurer’s, IAG Group, IAL creates home, motor and landlords’ insurance products for the broker market. Under the agreement, CCC will manage IAL’s property and motor claims through its digital claims management platform, ClaimLogik, and will be looking to expand its panel of builders, motor assessors and suppliers over the coming months.

The platform automates the claim process in a logical sequence of activity from first notification of loss through to completion, provides full-line of sight, and keep brokers and their customers informed of every step in the claims process.

IAL spokesperson said: “As an innovative insurer, digitalisation is critical. While exploring potential claim services and technology partners, we were not only looking for innovation and a claims process which was truly customer-centric, but also technology which could manage a supply chain and improve efficiencies for our broker partners.

“By embedding Claim Central’s full suite of services and technology into our business, will allow us to deliver on our commitment to make things faster, simpler and more convenient,” he said.

Claim Central Global Chief Executive, Brian Siemsen, said: “As disruptors to the property and motor claims industry, we’re dedicated to continual improvement of our technology that will provide IAL with a competitive advantage in the Australian market.”

The partnership will commence in the last quarter of 2018.

 

Claim Central Africa launches claims management technology to African insurer market


JOHANNESBURG, Tuesday 4 September 2018: Pioneers of digital claims fulfilment and video collaboration solutions across the globe Claim Central Consolidated (CCC), today announced its African practice Claim Central Africa (CCA), has launched its digital claims and supplier management technology, ClaimLogik, to the African insurer and broker market.

The first of its kind in South Africa, the ClaimLogik solution enables insurers, brokers and customers to efficiently connect with a supply chain of assessors, insurance builders and emergency services on a single platform. The complete transparency of the claims process from customer lodgement through to finalisation, results in a better service experience for customers.

Complete live video streaming for claims known as LiveLogik, is now also possible by enabling the customer to take photos of their property or motor vehicle. This process eliminates unnecessary site visits and drastically improves cycle times.

Claim Central Africa Managing Director, Ronald Gall, said: “As the African insurance industry continues to evolve while facing new challenges, technology disruptions, as well as uncertain economic conditions, insurers and brokers have no choice but to embrace technology to grow and thrive.

“Claim Central Consolidated has spent 11 years simplifying the claims function, while modernising disparate pieces of the process and uniting stakeholders through utilisation of the ClaimLogik platform.

“The solution easily integrates with all incumbent claim administration systems on the market today, and its best-of-breed functionality will elevate insurers claims handling capabilities and provide a superior service experience their customers,” he said.

The solution also drives continuous improvement across three key drivers which is common to all insurers:

  • Lower costs: reducing average claim costs by up to 28% by creating a downward cost pressure.
  • Faster claims: reducing average claim lifecycles by 35% on claims up to R50000
  • Better customer experience:
    • the solution contributes to an average Customer Experience Rating of 8.8/10 for insurer clients.
    • 94% average Customer Experience Rating during live video assessment (using LiveLogik)


“The platform also allows suppliers to see and bid for a job with their credentials and verified BBBEE ratings, used to best serve the underlying insurers objectives,” Mr Gall added.

Claim Central Africa is in Riviona, South Africa, and is underpinned by a team of property and motor claims experts. It will utilise Broad-Based Black Empowerment Economic empowerment (BBBEE), rated service providers for repairs via the ClaimLogik platform.

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Claim Central Consolidated improves African insurer choice in disruptive claims management technology


JOHANNESBURG, Tuesday 29 May, 2018:
Pioneers of digital claims fulfilment and video collaboration solutions across the globe, Claim Central Consolidated (CCC), today announced its expansion into Africa, in response to strong appetite for digitalisation in the claims process from African-based insurers.

The new practice will be known as Claim Central Africa (CCA) led by Ronald Gall who will serve as managing director reporting to CCC’s global CEO, Brian Siemsen. In Australia and the rest of Asia-Pacific, CCC has spent 11 years revolutionising the claims function for insurers while modernising disparate pieces of the process and uniting stakeholders through implementation and utilisation of the company’s digital claims and supplier management platform, ClaimLogik. CCA will also utilise Broad Based Black Empowerment Economic empowerment (BBBEE) rated service providers for repairs via the platform.

“With the Africa insurance market maturing, insurers are becoming increasingly optimistic about a rise in premiums across the continent. The opportunities are varied – from large infrastructure projects by foreign investors, to the growing middle class and an awareness to insure against natural disasters is also rising,” said Siemsen.

“ClaimLogik easily integrates with all incumbent claim administration systems on the market today, the independence of CCC and the solution’s best-of-breed functionality provides a superior service experience for insurers and their customers.

“For the past 16 years, our goal has always been to improve the customer experience by simplifying and eliminating unnecessary steps in the claims process. We strive to empower the insurers we work with so they can consistently provide a delightful experience for their customers.”

Mr Gall has more than 17 years experience working in the African insurance industry. Most recently he was Founding Partner for WiCover which creates on demand client experiences for insurance partners globally. He also served as a Director for Global Choices South Africa, where he developed and implemented 24-Hour Assistance and Value Added Service programs.


“Claim Central is transforming the way property and motor claims are managed through digitalisation, and is well positioned to become the new global standard,” said Gall. “I’m excited to bring this unique combination of disruptive technology, simple processes and relentless focus on the customer to African insurers to elevate their claims handling capabilities.”

The Claim Central African team is based in is in Riviona, South Africa, and is underpinned by a team of property and motor claims experts.

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Blue Zebra selects Claim Central’s services and technology to provide brokers with real control over the claims process



Sydney, Tuesday 22 May, 2018: Pioneers of digital claims management and video collaboration solutions across the Asia Pacific, Claim Central Consolidated (CCC), today announced Blue Zebra Insurance has selected CCC’s end-to-end claims services and ClaimLogik technology, to simplify the claims process for their broker network in an exclusive three-year deal.
As a new and innovative disruptor, Blue Zebra creates home, motor, landlords and SME insurance products for the broker market, all in one package. The company is quickly earning a reputation for playing a pivotal role in reinvigorating the advice model for Australia’s brokers, and exceeding customer expectations in value and responsiveness.

As part of the agreement, CCC will also manage Blue Zebra’s supply chain through the digital claims management platform, and will be looking to expand the panel of builders, specialists and suppliers over the coming months. The platform will automate the claim process in a logical sequence of activity, provide full line of sight, and keep brokers and their customers informed of every step in the claims process.

Blue Zebra, Chief Executive Officer, Blair Nicholls, said: “In a world where businesses are constantly reviewing how to remain relevant to their customer base and improve their experience, an insurance claim is a great opportunity for a broker to demonstrate how they add value to their customers.
“While exploring potential claim services and technology partners, we were not only looking for innovation and a digital claims process which was truly customer-centric, but also technology which could manage a supply chain and improve efficiencies for our broker network.

“Claim Central’s services and ClaimLogik platform will provide our broker network with a framework to have real control over the claims process, enabling them to have better insights on claims, and to bring claims to a completion much more quickly,” Mr Nicholls said.
Claim Central Global Chief Executive, Brian Siemsen, said: “We are delighted Blue Zebra has selected our services and ClaimLogik as their technology of choice. The process transparency, speed of settlement, and improvement in operational efficiencies will give Blue Zebra a competitive edge now and well into the future.”

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Karla Wasinski appointed CXO for Claim Central Consolidated

Tuesday, 24 April, 2018 (AEST): Pioneers of digital claims fulfilment across the globe, Claim Central Consolidated (CCC), has appointed Karla Wasinski as Chief Experience Officer (CXO), based in Sydney.

Reporting to Global Chief Executive Brian Siemsen, the newly created CXO position will see Ms Wasinski continue to strengthen the company’s commitment to continuous improvement in digital claims management, and drive a customer-first approach to business processes across CCC’s services, technology and people.

Brian Siemsen, Global Chief Executive Officer, Claim Central Consolidated said: “We’re delighted to have Karla on board in this new senior position. As we continue to expand across the globe, Karla’s appointment is critical to managing our internal growth successfully, and to achieve the best possible relationship with our clients and their customers.”

Ms Wasinski has more than 15 years’ experience working in the Australian insurance industry in a broad range of senior management roles across: process enhancement, quality assurance and claims management.

Most recently, Ms Wasinski spent three years at Hollard Insurance as Head of Process Enhancement where she was instrumental in driving continuous improvement across its Retail division. Throughout her successful career, Karla has consistently delivered productivity and quality improvements aligning operational excellence with the customer experience.

“My passion for operational excellence is driven by the opportunity this presents to deliver an employee and customer journey that is impactful, valued and connected. Claim Central is committed to enhancing the service experience for customers through digitalisation. By optimising technology, process and people experience we can increase the support for our clients and their customers in a connected way.”

Ms Wasinski commenced her role on 11 April.

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Security First Insurance Selects ClaimLogik to Power Digital Claims Transformation




Jacksonville, FL – February 15, 2018 – Claim Central Consolidated (CCC), a global pioneer in digital claims fulfilment and live video streaming, is pleased to announce the company has been selected as the technology partner to power the digital claims transformation for one of Florida’s largest property and casualty (P&C) insurers, Security First Insurance (Security First).

Named one of Florida’s best places to work by Florida Trend Magazine in 2017, Security First provides homeowners’, condominium and renters insurance across the state. The company has earned a reputation for developing and investing in technology which transforms the customer experience. Over the last nine months, Security First has been exploring claim technology to improve the claim customer experience while lowering claim and operational costs.

“We have a network of strategic partners that enables us to maintain a competitive advantage and deliver an incomparable experience to our customers,” said Werner Kruck, chief operating officer for Security First Insurance. “While exploring potential claim technology partners, we were not only looking for innovation, but also a cultural fit. Claim Central, like Security First, has a vision of transforming the insurance experience, and we are not only adopting the ClaimLogik technology, we’re also reorganizing our operations and implementing their claim management methodology. It’s a major initiative that is going to deliver powerful results both internally and externally, and for the long term.”

Security First is planning to complete the integration by the end of the year. ClaimLogik is an additional layer of technology that will be integrated into the company’s existing claim management system. This implementation will enable Security First’s internal users, external distribution channel partners, and customers to more efficiently connect with the company’s established ecosystem of adjusters, emergency services, and restoration providers on a single platform. The ClaimLogik implementation will also enable Security First to provide complete transparency into the claim process from first notice of loss (FNOL) through to resolution, while enhancing the service experience for customers.

“The ClaimLogik digital ecosystem is something we have never seen before in the U.S. insurance market, yet it easily integrates into our existing claim administration system,” said Kruck. “The flexibility of the technology was very important to us and trying something new, well, that’s just part of our corporate DNA. ClaimLogik will give our customers greater control of the claim process and it will allow them to more quickly restore their properties through a seamless claims experience.”

“In a technology-driven, customer-centric world, insurers are continuously looking for ways to transform the way claims are managed to remain competitive and relevant to their customers,” said Brian Siemsen, global CEO for CCC. “We are delighted Security First has selected ClaimLogik as its technology of choice for this claim transformation project. The process transparency, speed of settlement, and improvement in operational efficiencies will give Security First Insurance a competitive edge now and well into the future.”

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Claim Central Consolidated bolsters team with Global COO appointment

Friday 12 January (AEST): Pioneers of digital claims fulfilment across the globe, Claim Central Consolidated (CCC), has appointed Clint Kerekes as Global Chief Operating Officer, based in Sydney.

The Global COO role combines Mr Kerekes leading the expansion of CCC’s services division globally, and building-out the organisational development strategy with a strong focus on its clients and its people.

Mr Kerekes has more than 15 years experience working in the insurance industry in a broad range of senior management roles including: operations; finance; claims management and general management across Australia, South Africa and the United States.

He spent six years at Hollard Insurance where he was instrumental in leading the organisation through periods of enormous growth in his roles as: Head of Claims; Head of Claims & Contact Centre and currently as the Head of Transformation.

“Clint is highly respected and we are delighted to have engaged him to take on the role of Global COO, where his strong commercial discipline and maturity will bring a new dimension to the team,” Brian Siemsen, Global Chief Executive, Claim Central Consolidated said.

“He will play an integral role in supporting Claim Central achieve its business goals across the broad claim services and technology platform we are building out through Australia, New Zealand, Africa and the United States.”

Mr Kerekes will take up his role on 5 February 2018.

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Media contact:
Nichole Willson
Claim Central
+61 411 698 785