Claim Central Consolidated improves U.S. insurer choice in digital claims fulfilment technology

Quin Netzel, J.D., to lead the company’s North American practice

Jacksonville, FL – January 10, 2018 – Claim Central Consolidated (CCC), pioneers in digital claims fulfilment, today announced its expansion into North America, as part of a global strategy to significantly improve claim management, speed resolution times, and reduce operational costs through disruptive technology and services for property and casualty (P&C) insurance companies.

The new practice will be known as Claim Central North America (Claim Central) led by Quin Netzel formerly of Aon, who will serve as managing director reporting to CCC’s global CEO, Brian Siemsen. In Australia and the rest of Asia-Pacific, CCC has spent 11 years revolutionizing the claims function for insurers while modernizing disparate pieces of the process and uniting stakeholders through implementation and utilization of the company’s digital claims and supplier management platform, ClaimLogik.

“In the U.S., significant recent M&A activity among core administration providers has resulted in insurers having little choice in digital claim fulfilment technology,” said Siemsen. “While ClaimLogik easily integrates with all incumbent claim administration systems on the market today, the independence of CCC and the solution’s best-of-breed functionality provides a superior service experience for insurers and their policyholders.”

Netzel has more than 27 years of experience working in the U.S. insurance industry where he has held numerous leadership roles for insurance companies, service providers and management consulting firms. Most recently, Netzel was a partner with Aon where he focused on P&C claims transformation, and prior to that, he was president and SVP for BrightClaim, where he launched a managed insurance contractor network in conjunction with The Home Depot, the largest home improvement retailer in the U.S.

“Kicking off the New Year leading the Claim Central North America team is energizing,” said Netzel. “Claim Central is transforming the way property and auto claims are managed through digitalization, and is well positioned to become the new global standard. I can’t wait to bring this unique combination of disruptive technology, simple processes and focus on the customer to help US and Canadian insurers elevate their claims handling capabilities.”

Ends

Media Contact:
Jennifer Overhulse
jen@stnickmedia.com
+1 859-803-6597

Brian Siemsen (left), Quin Netzel (right)

About Claim Central Consolidated
Founded in 2002, Claim Central Consolidated (CCC), is a global leader in property, auto and cyber insurance claims; insurance technology and data and insights. We are pioneers of digital claims fulfilment and live video streaming across the Asia Pacific. Our market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. For more information, please visit: www.claimcentral.com.au

Claim Central opens new Darwin office to support their clients in the Northern Territory

Tuesday 5 December, 2017: Pioneers of digital claims management and live video streaming across the Asia Pacific, Claim Central, today announced it has opened a new office in Darwin to better serve underwriters, brokers and their customers in the Northern Territory.

Wade Eilersen, General Manager – Loss Adjusting Services, Claim Central said: “The opening of the Darwin office means we can better provide easy access to our end-to-end digital claims management and loss adjusting services for all lines of business in the region.

“Our experienced team provides support in all areas of claims management from: receipt of initial instructions, customer contact, claims triage, repair management, settlement right through to the closure of a claim,” he said.

The Claim Central Northern Territory team services Darwin and surrounding areas including Katherine, Alice Springs, Jabiru, and Tenant Creek. In Western Australia, the team will serve Kununurra, Broome and Port Headland, and the islands and gulf country of Northern Queensland.

“Each of these areas is vibrant and what makes the top-end unique. We look forward to engaging with these business communities and better supporting the needs of our clients and their customers,” Mr Eilersen concluded.

The Darwin office is located at Suite C106/19 Kitchener Drive, Darwin.


Hello Claims sign two-year partnership with Uber rental and leasing company Splend, to manage motor claims nationally

Friday, 3 November, 2017: Hello Claims, a claims management disruptor to the motor insurance industry, today announced a two-year exclusive partnership with Splend, a car leasing and rental service for Uber drivers, to manage its motor insurance claims nationally.

Under the agreement, Splend will adopt Hello Claims smart assessing technology to manage the claims process of its vehicles, with assessments completed Australia-wide within 24 hours. Repairs will be completed within an average of five days, compared to the industry average of 16 days.

The claims management and assessment platform will also provide Splend with full-line of site across the claim process, which will improve operational efficiencies and provide a better service experience for Splend and their customers.

Nick Herford, Chief Executive Officer of Hello Claims says: “ As disruptors to the motor claims and assessing industry, we’re dedicated to continual improvement of our technology, that will provide our clients with a competitive advantage, now and in the future,” he said.

Chris King, Chief Executive Officer, Splend says: “As our fleet grows rapidly, we needed to digitise our claims management function to keep up with demand, and to ensure our customers have the best claims experience possible.

“Following a successful trial period, the Hello Claims technology was unlike anything we’d seen before and provided significant savings and turnaround times to our business within just three months. We’re excited about our partnership with Hello Claims and look forward to providing a market leading experience for our customers.”

Claim Central announces three-year partnership with Metroll to reduce average repair costs for trades and insurers


Tuesday, 3 October, 2017:
Pioneers of digital claims management and live video streaming across the Asia Pacific, Claim Central, today announced a three-year strategic partnership with Australia’s leading manufacturer of metal building materials, Metroll.

Under the agreement, Claim Central’s trades and suppliers will have priority of orders and access to discounted roofing, cladding, rainwater, structural and fencing materials.

Travis Dale, Head of Operations, Australia and New Zealand, Claim Central, said: “We’re delighted to have signed a three-year partnership with Metroll, a well-managed Australian business which is renowned for developing high-quality building materials.

“We’re consistently looking for ways to meet more of the needs of our clients through continuous improvement. By forging partnerships with our suppliers, we’re enhancing our supply chain process by providing greater value to our trades, and reducing the average repair claims costs for insurers,” he said.

Paul Jensen, National Business Development Manager, Metroll, said: “Our partnership with Claim Central was a natural fit for us as we pride ourselves on providing building solutions and high quality building products to trades.”

Aviso Group to adopt digital claims management solution to provide brokers with real control over the claims process

Aviso Group


Wednesday, 13 September 2017, (Sydney, AEST):
Pioneers of digital claims management and live video streaming across the Asia Pacific, Claim Central Consolidated (CCC), today announced Australia’s leading broking group, Aviso, will adopt ClaimLogik to digitalise the claims process for their broker network and clients.

Claim Central Consolidated Chief Executive Officer, Brian Siemsen, said: “We are excited to be onboarding our ClaimLogik technology into the Aviso Group.

“By providing complete transparency and full line of sight for all parties in a claim, we are redefining the claims process for Aviso. This will lead to a more informed claims process for brokers, and a better service experience for their clients,” Mr Siemsen said.

Aviso Group Chairman, Barry Fitzpatrick, said: “In a world where businesses are constantly reviewing how to remain relevant to their client base and improve customer experience, an insurance claim is a great opportunity for a broker to demonstrate how they add value to their clients.

“The innovative ClaimLogik solution will provide our broker network with a framework to have real control over the claims process, enabling them to better manage claims for their clients,” Mr Fitzpatrick concluded.

The platform enables insurers, brokers and policyholders to connect with a supply chain of assessors, insurance builders and emergency services – in a logical sequence of automated activity on one platform. It produces information and data which creates a continuous loop of improvement on claims cost, claims handling, quality of repair and customer service.

Ando partners with ClaimLogik to deliver New Zealand’s first digital ecosystem for property claims

Partnership set to transform the way property claims are managed for New Zealand policyholders


Tuesday, 1 August, 2017, (Sydney, AEST): Pioneers of live video claims handling and digital claims management across the Asia Pacific, Claim Central Consolidated (CCC), today announced progressive New Zealand Underwriting Agency Ando has selected ClaimLogik as the technology that will revolutionise its property claims fulfilment processes.

The partnership is part of a broader strategy for Ando to enhance its operational efficiencies, and ultimately transform the way claims are managed in New Zealand through digitalisation.

The ClaimLogik platform enables insurers, brokers, and policyholders to efficiently connect with a supply chain of assessors, insurance builders and emergency services on a single platform. The complete transparency of the claims process from customer lodgement through to finalisation, ultimately results in a better service experience for policyholders.

Claim Central Consolidated Chief Executive Officer, Brian Siemsen, said: “We are delighted Ando has selected our digital claims platform, ClaimLogik, as their technology of choice to manage their property insurance claims.

“By providing complete transparency and full line of sight for all parties in a claim, we are redefining the claims process for Ando. This will lead to a more informed claims process for brokers, and better service experience for their clients.

“The process transparency and speed of settlement that ClaimLogik provides will present Ando with a strong competitive edge in the New Zealand market,” Mr Siemsen said.

Ando Chief Executive Officer, John Lyon, said: “As an innovative and progressive insurer, digitalisation is critical. Embedding ClaimLogik into our business will allow us to deliver on our commitment to our customers, to make things faster, simpler and more convenient.”

The partnership will commence in the last quarter of 2017.

Hello Claims announces three-year partnership with ATL Insurance Group to manage claims of its taxi business

Monday, 19 June, 2017: Hello Claims, pioneers of live video streaming and digital claims management for the motor insurance industry, today announced a three-year partnership with ATL Insurance Group (ATL), to manage insurance claims of its taxi business nationally.

Following a successful two-month proof of concept trial, Hello Claims will implement its innovative smart assessing and digital claims management platform to manage and repair taxis for ATL, which will reduce the average repair lifecycle of its claims significantly. Through this process, assessments will be completed within 48 hours, and repairs will be completed within an average of five days, providing a better service experience for ATL’s policyholders.

Nick Herford, Founder and Chief Executive Officer, Hello Claims, said: “We are excited to be partnering with ATL, a well-managed business which has a 20-year heritage of providing protection for taxi drivers.

“Our innovative and unique approach to managing claims through a combination of exceptional service, and our digital claims solution will significantly reduce operational cost and lifecycle of ATL’s claims, while enabling taxi drivers to get back on the road faster,” he said.

Steve Nichols, Chief Executive Officer, ATL, said: “Our partnership with Hello Claims is a positive step forward for our business, as we digitalise our claims management function. The data from the digital platform also enable’s us to see and manage risks as they occur across the supply chain, helping us to make more informed business decisions,” Mr Nichols said.

“As a disruptor to the motor insurance industry, we are dedicated to continual improvement of our technology, that will provide our clients with a strong competitive edge, now and well into the future,” Mr Herford concluded.

Claim Central Consolidated appoints General Manager Adjusting Services, Wade Eilersen in Northern Territory

Monday 29 May 2017: Pioneers of digital claims management solutions and services across the Asia Pacific, Claim Central Consolidated (CCC), today announced the appointment of Wade Eilersen, General Manager of Adjusting Services in the Northern Territory.

In his new role, Wade will be responsible for continuing to grow CCC’s service offering and capabilities in the region across residential and commercial property claims, motor claims and digital claims management solutions, as well as continue to develop and foster client relationships.

Brian Siemsen, Chief Executive Officer, Claim Central Consolidated, said Wade’s extensive experience and skills in loss adjusting will strengthen the team’s offering in the region.

“We’re delighted to have someone of Wade’s experience and calibre join Claim Central Consolidated. This appointment reflects our commitment to expanding our innovative digital claims management solutions to the Northern Territory.

“Wade has extensive experience in the insurance industry and in particular, loss adjusting. As a Territorian, he has a solid understanding of the weather conditions and needs of the locals. Wade will bring a new dimension to the team and will further cement their ability to offer best-in-class loss adjusting services to insurers’ in the region,” he said.

Wade has more than 40 years’ experience working in the insurance industry in the Northern Territory in senior executive positions in loss adjusting; claims management; underwriting and risk surveying reinsurance. Most recently, he was an Executive Loss Adjuster for Cunningham Lindsay.

Wade will commence his role in June 2017.

Benpower Restoration announces appointment of General Manager of Commercial Services, Chris Ipsaros

Monday 30 January 2017: Global leaders in the renewal and restoration of fire and water-damaged industrial and commercial properties, Benpower Restoration, today announced the appointment of Chris Ipsaros, General Manager of Commercial Services, Australia.

Congratulating Chris on his appointment, Travis Dale, Head of Claim Services Australia and New Zealand, Claim Central Consolidated, said: “I am very pleased to have someone of Chris’ experience and calibre join Benpower.

“Chris’ extensive industrial and commercial restoration experience will enable him to continue to ensure a high satisfaction rate for our clients, by significantly reducing claims costs and supporting them to return to normal business activities as quickly as possible,” Mr Dale said.

Chris has more than 16 years experience in disaster recovery and emergency management. In his new role, Chris will be responsible for growing Benpower in Australia, securing long-term contracts and supporting the expansion with new technician hires on the Eastern seaboard, and then nationally. Most recently he was Chief Operations Officer at Cowan Restoration, and has also worked in various roles for Restorx Australia and Johns Lyng.

Chris reports to Travis Dale and commenced his duties in January.

About Benpower Restoration
Founded in 2002, Benpower Restoration is a global leader in the renewal and restoration of fire and water-damaged domestic, industrial and commercial properties, including any machinery and contents held within. It is one of the very few restorers in the Australian market which specialises in the restoration and ongoing maintenance services of industrial machinery.