Claim Central Consolidated announces appointment of Trade Relationship Manager, Gerard Bravo

Monday 16 January 2017: Pioneers of live video streaming and claims fulfilment across the Asia Pacific, Claim Central Consolidated (CCC), today announced the appointment of Trade Relationship Manager, Gerard Bravo.

Gerard has more than 11 years’ experience in the insurance industry, in various account management, sales and procurement roles. In his new role, Gerard will be responsible for pairing Claim Central trades up with agreements that give them access to competitive discounts on building materials such as equipment hire, timber and paint.

Congratulating Gerard on his appointment, Travis Dale, Head of Claims Services – Australia and New Zealand, Claim Central, said: “I am delighted to welcome Gerard and have someone with his extensive experience in relationship management and procurement join Claim Central.

“We are continuously looking for ways to meet more of the needs of our clients, suppliers and trade partners with simple innovative solutions. Through enhancing our supply chain process, we are providing access to competitive pricing for trades and ultimately reducing the average claims costs for insurers,” Mr Dale said.

Claim Central is a fully-integrated claims service, insurance technology and data insights company. Since its inception in 2002, it has managed more than 136,000 businesses as usual (BAU) and catastrophic (CAT) claims. It was ranked eighth in the 2016 Australian Financial Review most innovative companies list.

World-first digital claims management solution to transform the insurance industry

Monday 3 April 2017: In a world-first, from today insurers can now use a single digital claims management platform to connect and manage all stakeholders in a claim, improving operational efficiency and their policyholders’ experience.

For the first time, the new ClaimLogik solution enables insurers, brokers and policyholders to connect with a supply chain of assessors, insurance builders and emergency services – in a logical sequence of claim activity on one platform.

The ClaimLogik platform is completely transparent – simplifying the claims process and reducing operational cost and lifecycle, while significantly improving the claims experience for policyholders. It also provides real-time data to see and manage risks as they occur across the supply chain, enabling better business decisions for insurers.

Brian Siemsen, Chief Executive Officer, ClaimLogik, said the idea for the solution came about from pure frustration at using the traditional claim service model, and the need to address the issues associated with it.

“The 150-year-old claim service model was never designed with the customer in mind. It is extremely slow, expensive to manage, has minimal digitalisation and a complete lack of transparency around a claim. This results in delays and a poor experience for the policyholder.

“ClaimLogik is a paradigm shift in customer management. When you connect all stakeholders in one collaborative platform, it produces a far greater result for insurers. The platform produces information and data in a meaningful way, which creates a continual improvement loop on claims cost, claims handling, quality of repair and customer service,” he said.

Some of the key features of ClaimLogik’s digital claims management solution allow insurers to:

  • Use the all-in-one restoration module to manage the entire restoration process
  • Set up emergency assistance auto notifications for trades
  • Create automated assessment report templates for quicker submission and claim decisions
  • Build and manage a robust supply chain with digital contracts for business as usual and catastrophic
  • events
  • Leverage the competitive tendering platform to reduce costs

Claim Central announces a three-year partnership with PPG to reduce average repair costs for insurers

Tuesday 13 December 2016: Today Claim Central, pioneers of live video streaming and claims fulfilment across the Asia Pacific, announced a three-year strategic partnership with global coatings and speciality products company, PPG.

Under the agreement, Claim Central’s trades and suppliers will have access to discounted high quality paint, allowing savings to be passed directly to insurance companies. These savings will reduce the average repair cost of claims while enhancing the quality and service experience for policyholders.

Travis Dale, Head of Operations Australia and New Zealand, Claim Central, said that partnering with reputable organisations such as PPG is a natural fit and key to maintaining Claim Central’s innovative and disruptive positioning in the insurance industry.

“Claim Central is delighted to have signed a three-year partnership with PPG, a well-managed business which has a long heritage of providing superior customer service and high quality products.

“We are continuously looking for ways to meet more of the needs of our clients through simple innovative solutions. Average repair claims cost is an ongoing blip on the radar of all insurance companies across the country. Through enhancing our supply chain process, we are reducing the claims costs for insurers with the savings ultimately being passed on to their policyholders,” he said.

Luke Power, National Account Manager, PPG Architectural Coatings, says that with this partnership PPG can deliver significant benefits for Claim Central’s trades and suppliers: “Ultimately, it’s the end consumer who wins – they’ll enjoy the superior quality of our paint for many years to come.”

Claim Central is a completely integrated claims service, insurance technology and data & insights organisation. Since its inception in 2002, it has managed more than 136,000 businesses as usual (BAU) and catastrophe event (CAT) claims.