Claim Central Consolidated improves African insurer choice in disruptive claims management technology
JOHANNESBURG, Tuesday 29 May, 2018: Pioneers of digital claims fulfilment and video collaboration solutions across the globe, Claim Central Consolidated (CCC), today announced its expansion into Africa, in response to strong appetite for digitalisation in the claims process from African-based insurers.
The new practice will be known as Claim Central Africa (CCA) led by Ronald Gall who will serve as managing director reporting to CCC’s global CEO, Brian Siemsen. In Australia and the rest of Asia-Pacific, CCC has spent 11 years revolutionising the claims function for insurers while modernising disparate pieces of the process and uniting stakeholders through implementation and utilisation of the company’s digital claims and supplier management platform, ClaimLogik. CCA will also utilise Broad Based Black Empowerment Economic empowerment (BBBEE) rated service providers for repairs via the platform.
“With the Africa insurance market maturing, insurers are becoming increasingly optimistic about a rise in premiums across the continent. The opportunities are varied – from large infrastructure projects by foreign investors, to the growing middle class and an awareness to insure against natural disasters is also rising,” said Siemsen.
“ClaimLogik easily integrates with all incumbent claim administration systems on the market today, the independence of CCC and the solution’s best-of-breed functionality provides a superior service experience for insurers and their customers.
“For the past 16 years, our goal has always been to improve the customer experience by simplifying and eliminating unnecessary steps in the claims process. We strive to empower the insurers we work with so they can consistently provide a delightful experience for their customers.”
Mr Gall has more than 17 years experience working in the African insurance industry. Most recently he was Founding Partner for WiCover which creates on demand client experiences for insurance partners globally. He also served as a Director for Global Choices South Africa, where he developed and implemented 24-Hour Assistance and Value Added Service programs.
“Claim Central is transforming the way property and motor claims are managed through digitalisation, and is well positioned to become the new global standard,” said Gall. “I’m excited to bring this unique combination of disruptive technology, simple processes and relentless focus on the customer to African insurers to elevate their claims handling capabilities.”
The Claim Central African team is based in is in Riviona, South Africa, and is underpinned by a team of property and motor claims experts.
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