Karla Wasinski appointed CXO for Claim Central Consolidated
Tuesday, 24 April, 2018 (AEST): Pioneers of digital claims fulfilment across the globe, Claim Central Consolidated (CCC), has appointed Karla Wasinski as Chief Experience Officer (CXO), based in Sydney.
Reporting to Global Chief Executive Brian Siemsen, the newly created CXO position will see Ms Wasinski continue to strengthen the company’s commitment to continuous improvement in digital claims management, and drive a customer-first approach to business processes across CCC’s services, technology and people.
Brian Siemsen, Global Chief Executive Officer, Claim Central Consolidated said: “We’re delighted to have Karla on board in this new senior position. As we continue to expand across the globe, Karla’s appointment is critical to managing our internal growth successfully, and to achieve the best possible relationship with our clients and their customers.”
Ms Wasinski has more than 15 years’ experience working in the Australian insurance industry in a broad range of senior management roles across: process enhancement, quality assurance and claims management.
Most recently, Ms Wasinski spent three years at Hollard Insurance as Head of Process Enhancement where she was instrumental in driving continuous improvement across its Retail division. Throughout her successful career, Karla has consistently delivered productivity and quality improvements aligning operational excellence with the customer experience.
“My passion for operational excellence is driven by the opportunity this presents to deliver an employee and customer journey that is impactful, valued and connected. Claim Central is committed to enhancing the service experience for customers through digitalisation. By optimising technology, process and people experience we can increase the support for our clients and their customers in a connected way.”
Ms Wasinski commenced her role on 11 April.