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Insurx launches customer-first TPA offering for New Zealand market

Tuesday 26 May 2020, Auckland:
Insurx has expanded its offering of a full-service third-party administration (TPA) for claims management in New Zealand.   

Insurx is a customer-first TPA driven by leading-edge technology. The sole focus of Insurx is to create a connected claim experience by providing more visibility and better communication. With the entire team based locally in Auckland, Insurx understands how to get the best claims results for New Zealand clients and their customers.

Sam Ratcliff, Head of Insurx Australia said: “We’re excited to be launching Insurx for the New Zealand market – we like to call it ‘kiwis helping kiwis’. Insurx has a unique advantage housing insurance expertise and leading edge-technology under one roof, built on a culture of a customer-first approach – to provide a great experience on every claim. With features like automated claims, live video streaming and real-time customer sentiment- our technology frees up our claims team to focus on and connect with the customer to resolve their claim.”  

The new practice will be led by Kyle Mckean who brings more than 10 years’ experience in the New Zealand market where he’s held roles such as Settlement Specialist, Domestic Earthquake Senior Claims Consultant, and he has also worked for the Earthquake Commission EQC.  

Mr Mckean said: “I’m excited to be part of an innovative market-leading organisation that is transforming and simplifying insurance claims processes globally. I’m looking forward to continuing my career in the insurance industry here in New Zealand and providing a tailored solution that suits the Kiwi customers and clients best.”


Insurx manages claims from start to finish on behalf of insurers, underwriters, brokers, self-insureds and fleet managers – for property, motor, cyber and business SME claims. The offering is available in New Zealand, Australia, the APAC region, South Africa and the USA.   For further information on Insurx, please visit:

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