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Is the traditional way still the right way? Let Virtual Inspections empower your organisation.

Virtual Inspections offer many advantages over traditional on-site inspections for claims handlers looking for cost savings and efficiency benefits.

How do Virtual Inspections Work?

Virtual Inspections (powered by Livegenic) allow claim handlers to deploy assessors across the country without the need for assessors to attend site physically.

Using Virtual Inspections, the assessor connects with the insured via their smartphone or a compatible digital device and guides the insured through the assessment process, asking them to capture the damage of their claim.

It’s that simple!

Claim Central offers Virtual Inspections as a Service (VIaaS). VIaaS meets insurers’ needs to provide safety for stakeholders by removing the need for physical site attendance and connecting with the insured over a live collaboration tool, Livegenic.

Why are Virtual Inspections beneficial?

Virtual Inspections is a proven model and has been used with great success by Claim Central. Our partners have also benefitted from using our VIaaS offering. The most significant benefits include:

  • Cost reduction – Not having to pay travel costs and having more availability of assessors.
  • Reduced cycle times – Saves time by helping you have the correct information at the right time to accelerate claim cycle times.
  • Scalable for high volume capacity – In times of CAT events and claim surges, Virtual Inspections can minimise travel time and allow for greater capacity to complete assessments in a shorter timeframe.
  • For more benefits click here.

How can you integrate Virtual Inspections into your current process?

Whether you are looking to carry out virtual inspections internally or looking to outsource this function, these are both very simple to implement into your process with minimal disruption.

The technology platform we use for Virtual Inspections is Livegenic – a virtual collaboration platform that connects you to your customers and field staff for faster and more accurate inspections with video streaming, real-time assignment management, online payments and more. The platform can be integrated straight into your process immediately with some simple platform training and very minimal disruption.

If you are looking to outsource the virtual inspections process, Claim Central can slot perfectly into your current operations by managing some of the assessment areas of your claim management.

VIaaS provides three options to augment your existing adjusting staff or serve as an independent virtual inspection firm.

  • Option 1: Live video technology platform only (Livegenic)
  • Option 2: Technology platform (Livegenic) + live video inspection services for property and motor claims
  • Option 3: Technology platform (Livegenic) + live video inspection, estimate and reporting services for property claims and motor claims

If you are interested in enhancing your operations with virtual inspection capability, connect with our team for a demo of our Virtual Inspections as a Service or our virtual collaboration tool, Livegenic.


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. Wilbur Solutions Pty Ltd, ABN 17 140 809 810. The information in this document does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this document, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Media Enquiries

For all media-related enquiries please contact Jessica Srbinoski:
P:
0429 191 108
E:
jsrbinoski@claimcentral.com.au

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