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Wilbur and BAIS team up to improve insurance and claims solutions

Friday 4 June 2021 (AEDT): Australian insurance technology providers Wilbur and BAIS are pleased to announce the formation of a unique relationship to provide leading-edge, end-to-end policy and claims solutions to the insurance industry in Australia and across the world.



The integration of Wilbur’s Claim Suite with the BAIS policy administration solution is expected to gain strong interest throughout the insurance industry. A recent pilot carried out with a major Australian underwriting agency demonstrated considerable efficiencies and benefits to underwriters, brokers and clients alike.

Wilbur’s digital claims management suite and services deliver relevant innovative solutions at the claims delivery end of the insurance value chain, ensuring consistent, customer-focused and efficient claims outcomes. BAIS has built one of the most comprehensive insurance platforms for small to medium-sized insurance companies, agencies and brokers with full policy administration, client portals and accounting capability.

The relationship between the two companies comes after they developed seamless integrations between their respective platforms to provide better data and process management solutions using a common data source.

Mark Cohen, CEO of Wilbur said “As a business, we have always maintained a keen focus on providing best-in-class services and solutions to manage insurance claims. BAIS on the other hand has historically focused on creating a rock-solid feature-set around policy administration, accounting and financial workflow. When we spent time with BAIS and learned about their capabilities, we were excited about the opportunity to jointly deliver something special. The successful integration of Wilbur Claims with the iBAIS insurance system provides a very strong proposition to the insurance industry.”

“Few solutions have given underwriters, insurers and brokers a comprehensive view of a client’s policy and claims data along with the services to manage the claims process. We’ve enjoyed working with the Wilbur team and found our strong alignment of values helped lead to the rapid development of this exciting new solution. I am confident the alliance will result in one of the most powerful and comprehensive solutions available to the insurance industry anywhere in the world.” added David Hampton, CEO of BAIS.

The joint insurance technology solution will be spearheaded by Wilbur’s Head of Distribution Partners, Greg Johnson, and David Hampton, CEO of BAIS.

Existing clients of both companies will shortly be able to test how the combined solutions can benefit their insurance operations and the level of service it provides to customers.

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