Our priority is to get customers’ lives back to normal as quickly as possible.
Claim Central Property (Australia) manages the restoration, assessment, repair and maintenance of residential, commercial, strata and industrial properties.We use our leading-edge technologies to provide better cost, quality and job lifecycle outcomes, while also engaging a digitally-connected supply panel of 600 trades throughout every postcode in Australia (across emergency services, repair and restoration). We provide you with high quality professionals that handle every step of the repair and maintenance process.
- Repair supervisors
- Trades & services
- Emergency services
- Restoration technicians
- Admin staff
We’ve been managing property repairs and maintenance for over 20 years:
Who we work for
Our clients include insurers, brokers, strata managers, facilities managers, real estate, government departments, private works and others. Our insurance works cover both BAU (Business As Usual) and CAT (catastrophe event) claims for some of the largest insurers in Australia.
Our services provide end-to-end repair and supply chain management that focus on cost control, lifecycle reduction and better quality outcomes for all stakeholders.
Restoration & mitigation
24/7 emergency response, make safe, mitigation and restoration services for water, fire, mould, sewage and malicious damages.
Including desktop and on-site assessment, estimating and inspections.
Management of all repair activities from start to finish including trades management, QA and customer management.
Scheduled or ad hoc maintenance activities for all types of property.
Virtual Inspections as a Service (VIaaS)
Our remote desktop team connect directly with customers to inspect their property using our live video streaming and collaboration platform, Livegenic.
Trade and supplier panel management
Procurement, retention, competitive tendering, aggregated group discounts and scorecarding of our trade and supplier panel network.
Catastrophe weather event management
Disaster response and capacity planning on trades, supplies & assessing resources, specialist trained trade panel deployment, repair management and performance reporting.
Why is Claim Central different?
Whatever the job, wherever it is, we have you covered:
Your one-stop shop, Australia-wide
- Assessors, trades and resto techs covering every postcode in Australia
- Metro, regional and rural coverage
- One stop shop for restoration, repairs and maintenance
600+ trades and resto techs covering every single postcode throughout Australia. Processes in place for:
Outstanding trade network
- Performance management & scorecarding
- Competitive tendering model to reduce costs
Reduce your repair costs
- Competitive tendering model for trades & resto techs quoting on repairs
- Aggregated group discounts on materials and supplies
- Cost competitive across metro, regional and rural locations Australia-wide
- Technology and data insights drive continual cost reduction
- Virtual inspections reduce assessing costs
Our platforms drive better experiences for everyone:
Better technology, better experience
- Custom-built repair management platform
- Custom-built live video streaming & virtual collaboration platform
- Virtual inspections, assessments and QA
- Plan ahead for catastrophe weather events
We use data insights to drive continual improvement:
Data insights that drive better results
- Optimise job cost, lifecycle, quality and customer experience
- Access easier, faster and deeper insights
- Enable early intervention to reduce the impact of “off-track” repair jobs
- Use predictive modelling to optimise future outcomes
“During these COVID times everything was conducted via video call which was such an innovation. No more waiting around for an assessor to arrive usually some weeks later. The whole process was simple, professional and timely. Thanks for making it stress free.“
“The gentleman from Claim Central was very nice, pleasant and helpful. All I had to do was to take a video of my side fence that had come down in the recent storms and this went directly back to Claim Central. How cool is that. Thank you for assisting me in a stressful situation.“
“They were in contact with me within 24hrs and had an assessor at the house the next day. Highly recommend, made process easy in a difficult time.“
“I recently made a claim following a fire at my house. My case manager went above and beyond to assist with my claim and I could not have asked for better service. His kindness and compassion certainly made a difficult time a whole lot easier to deal with. Every request I made and every question I had was answered promptly and nothing was too much trouble!!!“
“I cannot recommend this company highly enough. Responsive, knowledgeable and streamlined. My insurance claim was handled with very little stress.“
“Dealt with Claim Central for an insurance claim. They were precise and quick with their responses and made it easy to make a claim. Would recommend.“