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Property assess & repair

Our priority is to get customers’ lives back to normal as quickly as possible.

Claim Central Property (Australia) manages the restoration, assessment, repair and maintenance of residential, commercial, strata and industrial properties.

We use our leading-edge technologies to provide better cost, quality and job lifecycle outcomes, while also engaging a digitally-connected supply panel of 600 trades throughout every postcode in Australia (across emergency services, repair and restoration). We provide you with high quality professionals that handle every step of the repair and maintenance process.

  • Assessors/estimators
  • Repair supervisors
  • Trades & services
  • Emergency services
  • Restoration technicians
  • Admin staff

We’ve been managing property repairs and maintenance for over 20 years:

Who we work for

Our clients include insurers, brokers, strata managers, facilities managers, real estate, government departments, private works and others. Our insurance works cover both BAU (Business As Usual) and CAT (catastrophe event) claims for some of the largest insurers in Australia.

Our services

Our services provide end-to-end repair and supply chain management that focus on cost control, lifecycle reduction and better quality outcomes for all stakeholders.

Restoration & mitigation

24/7 emergency response, make safe, mitigation and restoration services for water, fire, mould, sewage and malicious damages.

Property assessing

Including desktop and on-site assessment, estimating and inspections.

Repair management

Management of all repair activities from start to finish including trades management, QA and customer management.

Property maintenance

Scheduled or ad hoc maintenance activities for all types of property.

Virtual Inspections as a Service (VIaaS)

Our remote desktop team connect directly with customers to inspect their property using our live video streaming and collaboration platform, Livegenic.

Trade and supplier panel management

Procurement, retention, competitive tendering, aggregated group discounts and scorecarding of our trade and supplier panel network.

Catastrophe weather event management

Disaster response and capacity planning on trades, supplies & assessing resources, specialist trained trade panel deployment, repair management and performance reporting.

Why is Claim Central different?

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Your one-stop shop, Australia-wide

Whatever the job, wherever it is, we have you covered:
  • Assessors, trades and resto techs covering every postcode in Australia
  • Metro, regional and rural coverage
  • One stop shop for restoration, repairs and maintenance

Outstanding trade network

600+ trades and resto techs covering every single postcode throughout Australia. Processes in place for:
  • Licensing
  • Pre-vetting
  • Performance management & scorecarding
  • Competitive tendering model to reduce costs

Reduce your repair costs

  • Competitive tendering model for trades & resto techs quoting on repairs
  • Aggregated group discounts on materials and supplies
  • Cost competitive across metro, regional and rural locations Australia-wide
  • Technology and data insights drive continual cost reduction
  • Virtual inspections reduce assessing costs

Better technology, better experience

Our platforms drive better experiences for everyone:
  • Custom-built repair management platform
  • Custom-built live video streaming & virtual collaboration platform
  • Virtual inspections, assessments and QA
  • Plan ahead for catastrophe weather events

Data insights that drive better results

We use data insights to drive continual improvement:
  • Optimise job cost, lifecycle, quality and customer experience
  • Access easier, faster and deeper insights
  • Enable early intervention to reduce the impact of “off-track” repair jobs
  • Use predictive modelling to optimise future outcomes


“We had prompt service, attention and the job was completed efficiently and with a good well-made product. I recommend Michael Keir Fencing who did an excellent job. Claim Central followed up promptly with fast friendly service.”
–  Barb

“I recently had to lodge an insurance claim due to storm damage to my house and fence. I found the services provided by Claim Central to be excellent. The staff I dealt with from the Make Safe Staff, Claim Assessor and Repair Staff were all friendly, courteous, prompt and I am very happy with the service provided by Claim Central and would recommend them.”
– Christine

“Great service, very helpful staff and made the process simple and stress free!”
– Alecia

“Great service, good customer service, always get looked after, very happy”
– Allan

“Thank you Claim Central for assigning such a courteous and professional assessor during a very stressful time for me. Communication was of the highest standard with Dan keeping me updated with progress of my claim through out. Thank you Claim Central for providing such a kind and professional service! 10/10!!”
– Leanne

“The processing of my post hail storm claim was excellent – it was handled seamlessly with updates to me, and contact points made available at every step. The tradesman were competent and efficient and they also informed me of each step in the process of the two repairs.”
– Jan

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For our existing 600 trades, or those looking to join up - everything you need is at the Trades portal.

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