Insurx is a customer-first TPA that manages insurance claims from start to finish on behalf of insurers, underwriters, brokers, self-insured’s and fleet managers, including:
- Property: residential, commercial, strata
- Motor: commuter, commercial, modified, prestige, fleets
- SME: property damage, business interruption, machinery breakdown, vehicle damage, legal liability
The connected claim experience
Our philosophy is to create a connected claim experience through more visibility and better communication. By automating simple processes and repeatable tasks, our leading-edge technology frees up our team to focus on your customer.
We put your customer at the centre of the claim process, creating a simpler, connected experience that gets them back to normal faster – with less interruption, fewer hand-offs and more simplicity.
We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.
A more flexible offeringOur model gives us the flexibility to handle your claims, your way. So whether you need a service focus, or something more automated, we can tailor our solution to suit you. Claim services We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving. It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to accept their claim. Technology Our cloud-based technology includes STP, live video collaboration, customer claim tracking, supplier scorecarding, real-time customer sentiment and much more. And by automating simple processes and repeatable tasks, our technology frees up our team to focus on your customer.
- Happy customers: a more connected and transparent claim experience supported by technology
- Faster claims: fewer hand-offs, less friction and greater transparency
- Choose your model: insurers can either partially or completely outsource claims, during both BAU and surge
- Lower costs: technology and methodologies that drive four levels of downward cost pressure on every claim
- True customer service: our technology frees up our team to connect and focus on you and your customer
- Assess and repair: use your own panel of repairers or plug into our network for a seamless end-to-end experience
Insurx Pty Ltd is regulated in Australia by ASIC (AFS Licence number 528534) | ABN 85 628 930 334 | Member of the Australian Financial Complaints Authority (AFCA).