TPA claims management

Insurx is a customer-first TPA that manages insurance claims from start to finish on behalf of insurers, underwriters, brokers, self-insured’s and fleet managers, including:

• Property: residential, commercial, strata
• Motor: commuter, commercial, modified, prestige, fleets
• SME: property damage, business interruption, machinery breakdown, vehicle damage, legal liability

The connected claim experience

Our philosophy is to create a connected claim experience through more visibility and better communication. By automating simple processes and repeatable tasks, our leading-edge technology frees up our team to focus on your customer.

We put your customer at the centre of the claim process, creating a simpler, connected experience that gets them back to normal faster – with less interruption, fewer hand-offs and more simplicity.

We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.

A more flexible offering

Our model gives us the flexibility to handle your claims, your way. So whether you need a service focus, or something more automated, we can tailor our solution to suit you. Claim services We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving. It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to accept their claim. Technology Our cloud-based technology includes STP, live video collaboration, customer claim tracking, supplier scorecarding, real-time customer sentiment and much more. And by automating simple processes and repeatable tasks, our technology frees up our team to focus on your customer.

Why Insurx

• Happy customers: a more connected and transparent claim experience supported by technology
• Faster claims: fewer hand-offs, less friction and greater transparency
• Choose your model: insurers can either partially or completely outsource claims, during both BAU and surge
• Lower costs: technology and methodologies that drive four levels of downward cost pressure on every claim
• True customer service: our technology frees up our team to connect and focus on you and your customer
• Assess and repair: use your own panel of repairers or plug into our network for a seamless end-to-end experience

To learn more about Insurx and how we can connect you with your customers for better claim outcomes, visit insurx.com.au

Insurx Pty Ltd is regulated in Australia by ASIC (AFS Licence number 528534) | ABN 85 628 930 334 | Member of the Australian Financial Complaints Authority (AFCA).