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Motor repair management platform

The future of motor vehicle claims, bringing predictability to the vehicle repair process.

Hello Claims is our world-leading digital claims management platform that enables fleet managers, insurers, claims managers and smash repairers to achieve faster and easier automated claims, and a better customer experience.


How it works

Hello Claims puts customers at the centre of the claims process, addressing the entire customer claims timeline: notification (virtual damage assessment); core claim; and settlement.

  • Notification – virtual damage assessment
    Our First Notification of Loss solution allows the customer and the claim handler to share the same visual information in real-time about the nature of the incident.

  • Faster decision-making
    Our partners can act quickly on incident details provided by the customer from their smartphone, allowing for an immediate and accurate assessment of the cost of the claim.

  • Easy information capture
    Customers are guided through photo, video and documentation upload instructions, to provide an accurate representation of the vehicle damage.

  • Lower engineering costs
    Customer submitted data informs desk-based assessors about the nature of the damage of a vehicle or loss, saving significant costs compared to relying on field or smash repair visits.


Our digitally connected ecosystem for managing motor claims provides:

  • Predictable lower average repair cost outcomes
  • Predictable lower average repair lifecycles
  • Higher levels of customer satisfaction
  • Customised claims management dashboards
  • Smart assessing
  • Tightly monitored repairer network
  • Real-time 24/7 reporting

To learn more about Hello Claims and how it can improve your motor claim outcomes, visit

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