A massive congratulations to Martin Maguire, Head of Property for Claim Central Consolidated, for being named as an Insurance Business Young Gun for 2021.If the 2021 Insurance Business Young Guns are anything to go by, the insurance sector is in great hands.
The many detailed submissions IB received made it clear that these young practitioners are not simply consummate professionals with impeccable technical expertise. They go above and beyond in every sense. In an increasingly complex and competitive sector, they have managed to lead, innovate, mentor their colleagues, build relationships, develop professionally, place their clients’ needs front and centre, contribute to the wider industry and give back to the community.
On the whole, this year’s Young Guns possess many ‘soft’ skills that have translated into rock-solid performance: great communication, emotional intelligence and the ability to walk in the client’s shoes. Together, these allow for the management of complex claims and the building of strong, collaborative relationships with clients and colleagues.
Another common denominator for these stellar performers is what one nomination described as “bringing an inquiring mind to every claim” and leaving no stone unturned in finding a solution.
To view the full list of winners: click here
Martin’s role of Head of Operations Australia & New Zealand comes well equipped with a team of 132 internal staff and 750 external trades across both geographies. Martin and his team manage 20,000 – 22,000 property and restoration claims per year, across 14 clients including insurers, underwriters and brokers (brokerages/agencies). Within this team Martin oversees several divisions including the 24/7 Emergency Service Division, Customer Service Division, Property & Assessing Division and Supply Chain Division.
Over the course of the last 12 months, Claim Central Consolidated’s Property division has achieved several performance lead recognitions through Martin’s leadership and processing over 22,000 claims across Australia and New Zealand.
Through Martin’s strategies and process improvements, Claim Central was able to deliver average claims cost and average claim lifecycles reductions over the last 12 months, which has put Claim Central in a strong position. Ultimately, resulting in increased allocations from clients.
To learn more about Martin and his teams achievements in the past year visit: Click here