Claim Central Consolidated founder “really, really excited” for what’s ahead

In three weeks’ time, Claim Central Consolidated (CCC) founder and global chief executive Brian Siemsen (pictured) will be passing on the baton to his successor, Eben le Roux, to take on a fresh key post at the insurance claims solutions group. Here, the soon-to-be executive director talks about what he is looking forward to as CCC charges ahead in terms of growth and value creation.

“My remit in this new role is really clear; it’s anything related to strategic partnerships,” Siemsen, who has led CCC since its formation in 2000, told Insurance Business. “That encompasses our investors, investees, key customers, and geography partners, and really understanding how we take this tightly integrated general insurance model to market both from a technology perspective and a services perspective.”

The long-time boss continued: “That’s the really cool strategic stuff that’s about to unfold, and we spent five years laying the foundation of what we’ve got today. We’ve got some work to dial in from an optimisation perspective, and that’ll be Eben’s core focus in his role as CEO.

“And I’ll be working with those customers and strategic partners – current strategic partners and new ones that don’t even know about us just yet – in making sure that we’re taking this new operating model to market in a way that can really benefit some of these insurance carriers and partners. So, [I’m] really, really excited.”

For the solution-orientated leader, he’s the best person to be out there with partners, sharing the CCC narrative with them. After all, the business is arguably his life’s work.

“It’s something I’m really passionate about,” said Siemsen, pointing to the task of making sure that the opportunity to partner with CCC is well understood. “It helps me bring to life the story of what we’ve built. And there are some incredible progressive partners out there that are really looking to partner more deeply. I want to be on the forefront of that, in talking to them and working with them over the next few years.”

Lifting the lid on his replacement’s appointment, Siemsen revealed that le Roux’s arrival last year was all part of the leadership roadmap at CCC, which is headquartered in Sydney and also operates in New Zealand, South Africa, and the United States. The promoted executive came onboard in April 2020 as chief commercial officer before taking on the chief operating officer position, as well as the role of managing director for all geographies except the US, last September.

To view the original article visit: https://www.insurancebusinessmag.com/au/news/technology/claim-central-consolidated-founder-really-really-excited-for-whats-ahead-257315.aspx

Claim Central Consolidated appoints new Group CEO

Sydney, Monday 7 June 2021: Global claims solutions provider Claim Central Consolidated (CCC) announced it has appointed Eben le Roux as Group Chief Executive Officer, while founder and current CEO Brian Siemsen, will move into an Executive Director role, overseeing new business ventures and strategic partnerships for the Group globally. Both changes take effect on July 1.



The appointment comes as Mr Siemsen, who established the company in 2000, takes on a newly created key role within the company after 20 years at the helm. Mr Siemsen will also continue to provide strategic input into the direction of the company as Founder and Executive Director.

Mr Siemsen said: “I have enjoyed the journey over the past 20-plus years as CEO and with Eben ready to take on the top role this gives me an excellent opportunity to work in areas of the business I love and where I can create the most value for the Group.

My new role will see me back at the coal face working strategically with key clients and partners, along with strategic oversight of our Group’s new ventures, business development and brand & marketing functions. I’m particularly keen to get more hands-on with the launch of our new technology brand, Wilbur, throughout 2021.

Eben and I have developed a strong partnership over the past 15 months and now with Eben as Group CEO, combined with my new role, we’re playing to our strengths. This structure positions us very well to take the Group into the next phase of our strategy. We’re passionate about building strong and sustainable growth into the future and to do that we need the right people in the right seats, working shoulder to shoulder to achieve our goals.”

Mr le Roux has been working with CCC for 15 months as Chief Operating Officer and Managing Director for Australia, New Zealand and Africa. Prior to joining the business, he was Group CFO of Waco International, a multinational equipment rental and industrial services business. Mr le Roux steps into the Group CEO role with a wealth of experience in the commercial and financial sectors, both locally and globally.

He has a proven track record as a senior executive and executive board member, responsible for improving profitability and ROI across different geographies, markets and products. Mr le Roux’s prior experience also includes investment banking, financial and professional services.

Mr le Roux said: “I am very grateful for the opportunity. It really is a continuation of a discussion Brian had with me some time ago about where his strengths lie and what is best for the business. For me, it’s about how we continue to work as partners, playing to each of our strengths and driving the right values and outcomes for the business with our team and our Board.

The Group has added substantial management capacity over the last 12 months to enable us to deliver faster, better, smarter services to our customers enabled by our technology division, Wilbur. We have also made good progress in building out and offering Wilbur products such as Wilbur Claims Manager, Wilbur Live and Wilbur Repair locally and in the US with substantial opportunity for further growth. I think our key clients and shareholders will feel the positive impact of Brian’s role change, I’ve never seen him more motivated to get out amongst it again”.

Claim Central Consolidated’s key shareholders, including Macquarie Capital and Envest, are confident that the new role alignment will help the business continue to expand its global footprint and revenue growth.

Mr le Roux will also transition to the Claim Central Consolidated board as a director.

Ends

Wilbur and BAIS team up to improve insurance and claims solutions

Friday 4 June 2021 (AEDT): Australian insurance technology providers Wilbur and BAIS are pleased to announce the formation of a unique relationship to provide leading-edge, end-to-end policy and claims solutions to the insurance industry in Australia and across the world.



The integration of Wilbur’s Claim Suite with the BAIS policy administration solution is expected to gain strong interest throughout the insurance industry. A recent pilot carried out with a major Australian underwriting agency demonstrated considerable efficiencies and benefits to underwriters, brokers and clients alike.

Wilbur’s digital claims management suite and services deliver relevant innovative solutions at the claims delivery end of the insurance value chain, ensuring consistent, customer-focused and efficient claims outcomes. BAIS has built one of the most comprehensive insurance platforms for small to medium-sized insurance companies, agencies and brokers with full policy administration, client portals and accounting capability.

The relationship between the two companies comes after they developed seamless integrations between their respective platforms to provide better data and process management solutions using a common data source.

Mark Cohen, CEO of Wilbur said “As a business, we have always maintained a keen focus on providing best-in-class services and solutions to manage insurance claims. BAIS on the other hand has historically focused on creating a rock-solid feature-set around policy administration, accounting and financial workflow. When we spent time with BAIS and learned about their capabilities, we were excited about the opportunity to jointly deliver something special. The successful integration of Wilbur Claims with the iBAIS insurance system provides a very strong proposition to the insurance industry.”

“Few solutions have given underwriters, insurers and brokers a comprehensive view of a client’s policy and claims data along with the services to manage the claims process. We’ve enjoyed working with the Wilbur team and found our strong alignment of values helped lead to the rapid development of this exciting new solution. I am confident the alliance will result in one of the most powerful and comprehensive solutions available to the insurance industry anywhere in the world.” added David Hampton, CEO of BAIS.

The joint insurance technology solution will be spearheaded by Wilbur’s Head of Distribution Partners, Greg Johnson, and David Hampton, CEO of BAIS.

Existing clients of both companies will shortly be able to test how the combined solutions can benefit their insurance operations and the level of service it provides to customers.

Claim Central Consolidated announces the launch of its technology business, Wilbur.




Sydney, Tuesday 1 June 2021:
Global claims solutions provider Claim Central Consolidated (CCC), is pleased to announce the launch of Wilbur, the new brand for its global technology business and platforms.

Wilbur provides a modular and connectable ecosystem of products and solutions for leading insurance businesses in Australia, the United States, New Zealand and South Africa – enabling seamless customer experiences at scale that get customers’ lives back to normal faster.

Wilbur is led by Chief Executive Officer Mark Cohen, who brings more than 20 years of experience in the technology industry where he has held senior leadership roles at some of Australia’s largest companies. Most recently he was CTO and CIO at Domain and General Manager – Product Solutions at Fairfax Media.

Mark said: “We’re excited to be launching Wilbur. Our strategy journey commenced 12 months ago, and we’re now at the point where we can bring light to the new brand. We’re bringing cohesion to our platforms by offering one integrated, modular ecosystem of products that come together under the single brand of Wilbur. We’re all about connection, flexibility and modularity – and the new brand is a reflection of that mentality”.

“Clients want one toolkit, and the ability to opt-in and out of what they need. Bringing our product suite under one connected ecosystem allows them to pick and choose the most appropriate solutions, and also plug into and extend the functionality of their core systems”.

Wilbur’s flagship offering, Claim Suite, is a modular and connectable ecosystem of products and solutions that includes Wilbur Claims Manager, Wilbur Connect, Wilbur Live (powered by Livegenic), Wilbur Repair and Wilbur Inspect.

ENDS


About Wilbur:

Wilbur provides a modular and connectable ecosystem of technology products and solutions that solve everyday disruption for leading businesses in Australia, the USA, New Zealand, and South Africa.

Whether it’s insurance claims, repairs, maintenance, or any other disruption, Wilbur gets customers back to normal faster. Our suite of flexible, modular and connectable platforms help clients connect the dots earlier to find the right solution – delivering better outcomes for everyone, at scale.

Built from over 20 years of on-the-ground experience, Wilbur empowers businesses to plan, capture, administrate and manage any disruption to minimise the inevitable knock-on effects.

For the seen and the unforeseen. For the predictable and the unpredictable. Where there’s Wilbur, there’s a way.

For more information on Wilbur, visit www.wilbur.io

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (CCC) is a global leader in TPA, property, motor, cyber and SME insurance claims services, technology and data insights. The Group’s market-leading technology business, Wilbur, provides a modular and connectable ecosystem of technology products and solutions for leading insurance businesses in Australia, the USA, New Zealand and South Africa.
Claim Central has been recognised as the Australian Financial Review’s 7th Most Innovative Company in Australia in 2020, Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2019 and winner for New Product Innovation in The Australian Business Awards 2017.
For more information on Claim Central Consolidated, visit: www.claimcentral.com.au

 

 

Gateway to Claims Transformation by Robin Roberson

Summary:
Claims management is a perfect use case for just how critical platforms and ecosystems can be in achieving transformation.

The words “platform” and “ecosystem” are trending and in danger of becoming overused and losing their true meaning, but when used in the proper context they are powerful and highly relevant. The insurance claims management process is a perfect use case for just how critical these structures can be in achieving transformation. And my latest endeavor with Claim Central Consolidated is an excellent example of a platform and ecosystem that enables carriers to make that happen.  

The property claims process has historically been stubbornly long, complex and more costly than necessary. The factors contributing to these conditions include a disjointed overall workflow, which is a result of the many manual tasks, different staff and third-party skills required and the disparate, non-integrated systems needed to fully adjudicate and resolve the claim.

In simple terms, a platform is a group of technologies that are used as a base upon which other applications, processes or technologies are developed. The word “ecosystem” derives from the Greek words oikos meaning “home,” and systema, or “system.” In the early 1990s (go, class of 1990), James F. Moore originated the strategic planning concept of a business ecosystem, now widely adopted in the insurtech community.

Using biological ecology as a metaphor, Moore revealed how today’s business environment parallels the natural world and how, just like organisms in nature, companies must coexist and coevolve within their own business ecosystems. He identified radically new cooperative and competitive relationships and provided a comprehensive framework that businesses can use to enhance their own collaborations with their customers, suppliers, investors and communities. Who knew we would be applying this type of thinking to technology?

Platforms and Ecosystems for Insurance Claims

Powerful and exciting insurance industry ecosystems have emerged – made possible by digitization – and continue to evolve like living organisms, as connected sets and cluster ecosystems within the larger and broader ecosystem of services in a single integrated experience. Platforms enable and support ecosystems in that they connect offerings from cross-industry and inter-industry players in P&C, Life, Health and Accident.

Platforms and the ecosystems they support will increasingly enable insurers to turn strategic visions into realities. Today, insurers succeed by offering products. In the future, insurers will win by providing access to risk prevention and assistance services—and by offering the right product to the right customer at the right time.

Claim Central Consolidated

Many people have asked what I’ve been working on since exiting WeGoLook.  I am thrilled to be spearheading the perfect example of the power and potential of a platform-based ecosystem within Claim Central Consolidated, a global leader in property and auto insurance claims technology, services, data and insights, and pioneers of digital claims fulfilment. Our market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe.

Developed and proven in Australia, Claim Central recently expanded to the U.S. market, initially focusing on the property claims market with the successful rollout of TradesPlus – a network of over 40 trade types which are easily accessed within our Exchange. The Claim Central platform comprises three basic components offering a number of solutions and choices within many evolving cluster ecosystems embedded in our broader platform:

ClaimLogik Plus end-to-end claims lifecycle management platform, built with the vision of providing a single platform that connects all parties involved in resolving a claim, available in three purpose-built versions;

  • Growth Edition – best suited to smaller businesses such as 1099’s
  • Business Edition – best suited to SME scale insurers, IA firms or TPA’s.
  • Enterprise Edition – best suited to higher volume claims handling such as larger TPAs or carriers

TradesPlus+ Managed Repair

  • cloud-based platform connecting insurers directly with a pre-screened, on-demand marketplace of suppliers to carry out claim-related services and property repairs.
  • Insurers have direct access to suppliers including:
    • Contractors
    • Emergency Services
    • Inspectors
    • Adjusters
    • Experts
    • Housing

Virtual Inspections as a Service (VIaaS)

  • connects remote desktop assessors directly with policyholders to inspect and assess their claims using our live video streaming and collaboration platform LiveLogik
  • enables insurers to secure inspections and damage assessments without the risk, cost and time associated with deploying traditional field adjusting resources during the COVID-19 crisis.

The Power and Potential of Ecosystems

McKinsey research found that ecosystems will generate $60 trillion by 2025 which will constitute 30 percent of global sales in that year. Consequently, many insurance executives are looking beyond industry borders to understand the growing opportunities and threats that come from new partners and competitors in the ecosystems relevant to them, from mobility to healthcare and beyond.

Platform businesses are the most efficient value creators, compared to other types of businesses, because they harness the power of distributed supply and network effects. The network effect is a phenomenon whereby increased numbers of people or participants improve the value of a product or service.

Purpose-Built Insurance Ecosystems

The P&C insurance industry has already developed ecosystems to support specific business functions and continues to do so. Some of the earlier examples date back to 1980 when information providers developed platforms linking auto insurers to collision repair facilities for the purpose of streamlining the accident repair process. These ecosystems quickly expanded to include independent appraisers and adjusters, auto glass and car rental vendors, salvage pool and towing operators, parts providers and others. Today they are beginning to include telematics service providers and auto manufacturers and dealers.

New property claims ecosystems such as Claim Central have emerged to include a full suite of segment specific cluster ecosystems including contractors, inspection technology, digital payments and other service providers which enable insurers to resolve claims in hours instead of days or weeks. According to Paul Carroll, editor-in-chief of Insurance Thought Leadership, “Innovation will focus less on bells and whistles and more on improvements across entire processes and organizations. But incumbents must start preparing.”

Ecosystems: Not if but When

Look no further for a brilliant and powerful new ecosystem extension than the recent announcement that Credit Karma, a unit of Intuit, has partnered with Progressive Insurance to offer usage-based auto insurance to Credit Karma’s millions of financial service smartphone app members using its integration with DMVs to obtain instant driver and vehicle information.

“It is not a matter of if, but when the insurance industry will have to adopt an ecosystem approach. The industry is not immune to the changing demands of the market” – Dr. Geoffrey Parker, Professor of Engineering at Dartmouth College and a visiting scholar and Fellow at the MIT Initiative on the Digital Economy.

I feel blessed and excited to be a tiny part of it!

To read the original article visit: https://www.insurancethoughtleadership.com/gateway-to-claims-transformation/

The article was written by Managing Director of Claim Central North America, Robin Roberson.

Claim Central Consolidated acquires Livegenic

Wednesday, 7 October 2020 (AEST): Claim Central Consolidated Pty Ltd (Claim Central), a pioneer in claims fulfilment technology, today announced the company has completed an acquisition to acquire the remaining shares in Livegenic Inc. (Livegenic), an industry-leading virtual collaboration platform for insurance.

Claim Central has been a key investor of Livegenic since 2017 and has now acquired the remaining shares in Livegenic that Claim Central does not already own, bringing Livegenic into the Claim Central Group as a wholly-owned subsidiary.

Livegenic’s cloud-based, real-time video collaboration and adjustment solution streamlines communications between P&C insurance organisations and their customers. Livegenic is most notably integrated within the Guidewire marketplace.

After years of co-developing and incubating together, founders Brian Siemsen (Claim Central) and Olek Shestakov (Livegenic) feel that now is the perfect time to bring both businesses together in what they describe as the final piece of their mission to deliver a faster and smarter claim experience.

“Livegenic’s remote virtual inspection software is a fantastic addition to the Claim Central solution set. This acquisition further enhances our ability to settle claims quickly, fairly, and on an increasingly remote basis. With the onset of COVID-19, there is a greater need for improved claims tracking and virtual claims handling than ever before, and Livegenic certainly fulfils that need”, Claim Central’s Group CEO Brian Siemsen said.

“Current market trends make this an excellent time to accelerate the growth of our claims ecosystem and this acquisition allows us to deliver the technology on a global scale”.

Livegenic will become a wholly-owned subsidiary in the Claim Central Group but will continue business-as-usual by maintaining its own brand identity, headquarters location, and staff/leadership including Olek Shestakov as Managing Director (Head of Livegenic). There will be no material impact on Livegenic’s existing clients.

Mr Shestakov said, “We are very excited to join the Claim Central family and are looking forward to all the new ways that we will work together. This acquisition provides new resources that will enable Livegenic to further enhance our services, expand our platform, and support our customers across the industry. Working with Claim Central will allow us to offer a truly end-to-end inspection and collaboration solution that elevates and expands claims servicing operations globally.”

 

Media contact:
Jessica Srbinoski
Claim Central Consolidated    
+61 429 191 108   

 

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (Claim Central), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.
We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2020, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.
For more information, visit: www.claimcentral.com.au

 

About Livegenic
Livegenic is a global provider of cloud-based, real-time video solutions to property and casualty (P&C) insurance organizations which connect every part of the claims ecosystem. The award-winning platform streamlines communication between in-house and external adjusters, appraisers, contractors and policyholders, provides field video loss documentation capabilities, and delivers customer self-service solutions.
Available hosted or white-labelled, Livegenic helps field claim professionals receive claim assignments and document claims even in unconnected environments. Livegenic’s patented video technology engages claims professionals with customers to improve the customer experience, lower handling costs, mitigate business-related risks, and reduce complexity in the claims process.
For more information, visit: www.livegenic.com

Hamish McLennan joins board of Claim Central Consolidated

Hamish McLennan has joined the board of Claim Central Consolidated, which has tapped Macquarie for a third seeding round out of the United States.

Mr McLennan joins a board which includes Macquarie Group head of principal investments Australia and New Zealand Richard Turner and Envest founding partner and managing director Greg Mullins.



“Claim Central is an absolute ripper and one of the best technology companies you may not have heard of,” Mr McLennan told
The Australian Financial Review.

“I was approached in market. The growth is explosive and we have a tight and very professional board. I was attracted to the fact that Claim Central is a disrupter in the insurance industry and insurance is a massive market opportunity globally.”

Mr McLennan is chairman of Australian Securities Exchange listed digital property classifieds business REA Group, media company Here, There & Everywhere, and sporting body Rugby Australia, while also sitting on the board of funds management group Magellan.

Claim Central is a technology platform which connects insurers, customers, trades and services to speed up the claim process and reduce costs for insurers.

“We’ve got customers in the US, South Africa, New Zealand, Australia and Europe,” Claim Central founder and chief executive Brian Siemsen said. “We’ve been able to acquire, buy and build out partnerships.”

“In 2019 we broke through the $100 million barrier for the first time, and then at the end of the FY20 financial year, we’ve just landed at a bit over $150 million revenue … we also recorded record profits last year.”

Mr McLennan will act as a mentor and coach for Mr Siemsen, who has been running Claim Central – through its different iterations – since 2000, when he was playing rugby league for the South Sydney Rabbitohs.

“[The board] wanted someone who could bring in brand, marketplace development experience and somebody who understood the property space as well. Hamish was an absolute glove fit,” Mr Siemsen said.

“As we look to build out these marketplace platforms in insurance in other geographies and other adjacencies, he’s been a catalyst to figure out what that means … every insurer across all of these geographies are looking for ways to make it faster, better, cheaper. Cheaper for them, but also faster and better for customers.

“We just happen to have a platform that’s able to do that.”

Claim Central is working through a series-C round of funding, but focusing on US investment, where it has been growing its client base of insurers since 2018. The process is being run by Macquarie’s US office in New York.

Read the full article here

Claim Central hires former WeGoLook execs to lead North America

Jacksonville, FL – August 19, 2020 – Claim Central Consolidated (Claim Central), a pioneer in claims fulfilment technology, is pleased to announce former WeGoLook executives Robin Roberson and Kenneth Knoll have joined the company as managing directors.

While a growing number of claims insurtech solutions are available today, adoption remains low. Claim Central is committed to providing industry-leading digital claims technology to insurance customers around the world, and recently built on the success of the ClaimLogik claims tracking suite by launching a technology and services marketplace to help carriers, independent adjusters (IAs), and third-party administrators (TPAs) access and operationalize modern claims handling practices. 

The ClaimLogik marketplace facilitates the combination of technology and services to deliver solutions that meet rapidly evolving policyholder expectations and improve claim handling efficiency. From virtual inspections at the time of loss to managed repair programs, ClaimLogik provides the building blocks needed to improve technology and service accessibility for claims organizations of all sizes.

“There is a greater need in the market for improved claims tracking and virtual claims handling than ever before,” said Brian Siemsen, group CEO for Claim Central. “Robin and Kenneth have extensive experience launching, scaling, and leading an innovative claims insurtech company and we look forward to having their input into strategy, roadmap, and growth plans for Claim Central and TradesPlus in the future.”

Roberson has over 25 years’ experience in sales and building businesses, most recently as co-founder and president of Goose & Gander, a boutique consultancy firm, and partner at BuildArray, a no-code risk management and operations platform. As co-founder and CEO of WeGoLook, Roberson grew the business to over 45,000 contractors before its acquisition by a global TPA firm.

Knoll comes to Claim Central as the former CEO and co-founder of Goose & Gander and managing partner at BuildArray. Knoll was previously the COO of WeGoLook where he led market strategy, product innovation, and international expansion. Knoll forged leading industry partnerships with Guidewire, Duck Creek, CCC One, Symbility, Xactware, and others to bring on-demand and virtual inspection solutions to customers within and across existing insurance ecosystems.

“Kenneth and I have years of experience arming remote policyholders and contractors with the tools to capture data on-demand,” said Roberson. “But, the world has changed dramatically in 2020 and now is the time to usher in a new era of collaborative, on-demand and live video data capture for scoping and estimates. With Claim Central, I can continue my mission to provide global, on-demand inspection services without the need for a third-party. It’s much faster, more economical, and easier to integrate multiple technology providers, such as tools for measuring exterior and interior property.”

“The Claim Central team is forward-thinking and determined to deliver progressive platform solutions to a global market,” said Knoll. “I am absolutely thrilled to lead the product vision for North America. This is an excellent time to accelerate the growth of a truly open marketplace. The ClaimLogik platform provides agnostic connectivity to tools and services that elevate and expand claims servicing operations. We are effectively democratizing access to the best technology and service providers in the market and empowering customers to build solutions that fit the unique demands of their individual operations.”

Additionally, distribution channel and risk management expert John Wright and finance and investment executive Paul Yau are joining Claim Central’s U.S. management team as senior advisors effective immediately.



About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. Pioneers of digital claims fulfilment, Claim Central’s market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. For more information, visit www.claimcentralusa.com.

360 Underwriting Solutions move their claims processing to the Cloud with ClaimLogik Plus

Friday, 3 July 2020, Sydney: 360 Underwriting Solutions has partnered with ClaimLogik Plus, as their provider of claims management software. ClaimLogik Plus was successfully implemented in a record four weeks, effectively delivering a digital transformation of 360 Underwriting Solutions’ claims process.

After a marketplace review, 360 Underwriting Solutions Pty Ltd opted to partner with Claim Central’s software division Intelligent Thought as their provider of claims management software.  Intelligent Thought has successfully implemented ClaimLogik Plus for 360 Underwriting in a record four weeks, effectively delivering a digital transformation of the claims process. 

“We are extremely pleased with the rapid time to deliver, and the flexibility ClaimLogik Plus offers our business. The cloud-based SaaS offering meant we incurred a very low tech overhead” said Theo Stevens, CIO of 360 Underwriting Solutions.

 “Moving into the next phase, we’re now seeking to expand our suite of products and distribution capability to ensure we meet the needs of the rapidly-evolving Broker market.”

Mark Cohen, CEO of Intelligent Thought, Claim Central Consolidated’s software division, said: “ClaimLogik Plus is a cloud-native SaaS product that is highly configurable and easily integrated into an insurance ecosystem.  We pride ourselves on rapid delivery and value-based pricing.”

“We look forward to partnering with 360 Underwriting Solutions and helping their team outperform their competition.”

 

ClaimLogik Plus

ClaimLogik Plus is an integrated commercial SaaS platform for P&C insurance claims. The platform connects the Insurer, TPAs, Brokers, and Suppliers to manage claims from Lodgement to finalizing a claim. ClaimLogik Plus is built by industry experts to simplify the traditionally disjointed claims process.

ClaimLogik Plus has delivered multiple implementations in Australia, New Zealand, the United States, and South Africa.

 

About 360 Underwriting

360 Underwriting Solutions is a Broker-centric underwriting agency dedicated to the provision of specialist Insurance solutions for Brokers and their customers. The business was formed on the back of the “360 Commercial” product, delivering innovative cover for small and medium businesses.

 Having acquired the 360 Commercial product and team from the AUB Group in 2017, 360 has already launched a further seven new business lines offering Accident & Health, Aviation, Commercial Motor, Cyber, Farm & Regional, Construction, and Mobile Plant & Equipment products.

 

 

For more information contact: info@claimlogik.com

Insurx and partner Club 4×4 achieve NPS score of +75 in claims


Sydney, Wednesday 3 June 2020:
Insurx, the customer first TPA division of Claim Central Consolidated, is pleased to announce that together with niche motor underwriting agency Club 4×4, have delivered a leading claims service Net Promoter Score (NPS) of +75.

This is a world-class result based on current NPS benchmarking and achieving this result has been a huge team effort.

NPS scores are a true reflection of sentiment and performance, as t recognises how positively customers are responding to the service they receive. The Hello Claims team also played a role in this result as the Assess and Repair component of the claims assessment, contributing to such an extraordinary NPS result.


Head of Insurx, Sam Ratcliff, said: “This result shows what can happen when an innovative customer-focused insurer collaborates with a business that has built a solution combining technology, process and people delivering a connected claims ecosystem which delivers an amazing customer experience at claim time.”


Kalen Ziflian, General Manager at Club 4×4, said: “Club 4X4’s Claims Philosophy is centred around our corporate value of customer delight. Creating these delightful experiences at every interaction is imperative to our success and we are very proud to see an obvious alignment between our brands to bring the philosophy to life.  We are tremendously proud of the result and the partnership.”


Insurx’s technology frees up the claims team to focus on and help the customer – it is all about the customer experience. The ability of Insurx’s claims platform to proactively manage claims and respond in real-time to customer sentiment has been crucial in this result.