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Claim Central Consolidated acquires Livegenic

Wednesday, 7 October 2020 (AEST): Claim Central Consolidated Pty Ltd (Claim Central), a pioneer in claims fulfilment technology, today announced the company has completed an acquisition to acquire the remaining shares in Livegenic Inc. (Livegenic), an industry-leading virtual collaboration platform for insurance.

Claim Central has been a key investor of Livegenic since 2017 and has now acquired the remaining shares in Livegenic that Claim Central does not already own, bringing Livegenic into the Claim Central Group as a wholly-owned subsidiary.

Livegenic’s cloud-based, real-time video collaboration and adjustment solution streamlines communications between P&C insurance organisations and their customers. Livegenic is most notably integrated within the Guidewire marketplace.

After years of co-developing and incubating together, founders Brian Siemsen (Claim Central) and Olek Shestakov (Livegenic) feel that now is the perfect time to bring both businesses together in what they describe as the final piece of their mission to deliver a faster and smarter claim experience.

“Livegenic’s remote virtual inspection software is a fantastic addition to the Claim Central solution set. This acquisition further enhances our ability to settle claims quickly, fairly, and on an increasingly remote basis. With the onset of COVID-19, there is a greater need for improved claims tracking and virtual claims handling than ever before, and Livegenic certainly fulfils that need”, Claim Central’s Group CEO Brian Siemsen said.

“Current market trends make this an excellent time to accelerate the growth of our claims ecosystem and this acquisition allows us to deliver the technology on a global scale”.

Livegenic will become a wholly-owned subsidiary in the Claim Central Group but will continue business-as-usual by maintaining its own brand identity, headquarters location, and staff/leadership including Olek Shestakov as Managing Director (Head of Livegenic). There will be no material impact on Livegenic’s existing clients.

Mr Shestakov said, “We are very excited to join the Claim Central family and are looking forward to all the new ways that we will work together. This acquisition provides new resources that will enable Livegenic to further enhance our services, expand our platform, and support our customers across the industry. Working with Claim Central will allow us to offer a truly end-to-end inspection and collaboration solution that elevates and expands claims servicing operations globally.”

 

Media contact:
Jessica Srbinoski
Claim Central Consolidated    
+61 429 191 108   

 

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (Claim Central), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.
We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2020, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.
For more information, visit: www.claimcentral.com.au

 

About Livegenic
Livegenic is a global provider of cloud-based, real-time video solutions to property and casualty (P&C) insurance organizations which connect every part of the claims ecosystem. The award-winning platform streamlines communication between in-house and external adjusters, appraisers, contractors and policyholders, provides field video loss documentation capabilities, and delivers customer self-service solutions.
Available hosted or white-labelled, Livegenic helps field claim professionals receive claim assignments and document claims even in unconnected environments. Livegenic’s patented video technology engages claims professionals with customers to improve the customer experience, lower handling costs, mitigate business-related risks, and reduce complexity in the claims process.
For more information, visit: www.livegenic.com
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Hamish McLennan joins board of Claim Central Consolidated

Hamish McLennan has joined the board of Claim Central Consolidated, which has tapped Macquarie for a third seeding round out of the United States.

Mr McLennan joins a board which includes Macquarie Group head of principal investments Australia and New Zealand Richard Turner and Envest founding partner and managing director Greg Mullins.



“Claim Central is an absolute ripper and one of the best technology companies you may not have heard of,” Mr McLennan told The Australian Financial Review.

“I was approached in market. The growth is explosive and we have a tight and very professional board. I was attracted to the fact that Claim Central is a disrupter in the insurance industry and insurance is a massive market opportunity globally.”

Mr McLennan is chairman of Australian Securities Exchange listed digital property classifieds business REA Group, media company Here, There & Everywhere, and sporting body Rugby Australia, while also sitting on the board of funds management group Magellan.

Claim Central is a technology platform which connects insurers, customers, trades and services to speed up the claim process and reduce costs for insurers.

“We’ve got customers in the US, South Africa, New Zealand, Australia and Europe,” Claim Central founder and chief executive Brian Siemsen said. “We’ve been able to acquire, buy and build out partnerships.”

“In 2019 we broke through the $100 million barrier for the first time, and then at the end of the FY20 financial year, we’ve just landed at a bit over $150 million revenue … we also recorded record profits last year.”

Mr McLennan will act as a mentor and coach for Mr Siemsen, who has been running Claim Central – through its different iterations – since 2000, when he was playing rugby league for the South Sydney Rabbitohs.

“[The board] wanted someone who could bring in brand, marketplace development experience and somebody who understood the property space as well. Hamish was an absolute glove fit,” Mr Siemsen said.

“As we look to build out these marketplace platforms in insurance in other geographies and other adjacencies, he’s been a catalyst to figure out what that means … every insurer across all of these geographies are looking for ways to make it faster, better, cheaper. Cheaper for them, but also faster and better for customers.

“We just happen to have a platform that’s able to do that.”

Claim Central is working through a series-C round of funding, but focusing on US investment, where it has been growing its client base of insurers since 2018. The process is being run by Macquarie’s US office in New York.

Read the full article here

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Claim Central hires former WeGoLook execs to lead North America

Jacksonville, FL – August 19, 2020 – Claim Central Consolidated (Claim Central), a pioneer in claims fulfilment technology, is pleased to announce former WeGoLook executives Robin Roberson and Kenneth Knoll have joined the company as managing directors.

While a growing number of claims insurtech solutions are available today, adoption remains low. Claim Central is committed to providing industry-leading digital claims technology to insurance customers around the world, and recently built on the success of the ClaimLogik claims tracking suite by launching a technology and services marketplace to help carriers, independent adjusters (IAs), and third-party administrators (TPAs) access and operationalize modern claims handling practices. 

The ClaimLogik marketplace facilitates the combination of technology and services to deliver solutions that meet rapidly evolving policyholder expectations and improve claim handling efficiency. From virtual inspections at the time of loss to managed repair programs, ClaimLogik provides the building blocks needed to improve technology and service accessibility for claims organizations of all sizes.

“There is a greater need in the market for improved claims tracking and virtual claims handling than ever before,” said Brian Siemsen, group CEO for Claim Central. “Robin and Kenneth have extensive experience launching, scaling, and leading an innovative claims insurtech company and we look forward to having their input into strategy, roadmap, and growth plans for Claim Central and TradesPlus in the future.”

Roberson has over 25 years’ experience in sales and building businesses, most recently as co-founder and president of Goose & Gander, a boutique consultancy firm, and partner at BuildArray, a no-code risk management and operations platform. As co-founder and CEO of WeGoLook, Roberson grew the business to over 45,000 contractors before its acquisition by a global TPA firm.

Knoll comes to Claim Central as the former CEO and co-founder of Goose & Gander and managing partner at BuildArray. Knoll was previously the COO of WeGoLook where he led market strategy, product innovation, and international expansion. Knoll forged leading industry partnerships with Guidewire, Duck Creek, CCC One, Symbility, Xactware, and others to bring on-demand and virtual inspection solutions to customers within and across existing insurance ecosystems.

“Kenneth and I have years of experience arming remote policyholders and contractors with the tools to capture data on-demand,” said Roberson. “But, the world has changed dramatically in 2020 and now is the time to usher in a new era of collaborative, on-demand and live video data capture for scoping and estimates. With Claim Central, I can continue my mission to provide global, on-demand inspection services without the need for a third-party. It’s much faster, more economical, and easier to integrate multiple technology providers, such as tools for measuring exterior and interior property.”

“The Claim Central team is forward-thinking and determined to deliver progressive platform solutions to a global market,” said Knoll. “I am absolutely thrilled to lead the product vision for North America. This is an excellent time to accelerate the growth of a truly open marketplace. The ClaimLogik platform provides agnostic connectivity to tools and services that elevate and expand claims servicing operations. We are effectively democratizing access to the best technology and service providers in the market and empowering customers to build solutions that fit the unique demands of their individual operations.”

Additionally, distribution channel and risk management expert John Wright and finance and investment executive Paul Yau are joining Claim Central’s U.S. management team as senior advisors effective immediately.



About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. Pioneers of digital claims fulfilment, Claim Central’s market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. For more information, visit www.claimcentralusa.com.

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360 Underwriting Solutions move their claims processing to the Cloud with ClaimLogik Plus

Friday, 3 July 2020, Sydney: 360 Underwriting Solutions has partnered with ClaimLogik Plus, as their provider of claims management software. ClaimLogik Plus was successfully implemented in a record four weeks, effectively delivering a digital transformation of 360 Underwriting Solutions’ claims process.

After a marketplace review, 360 Underwriting Solutions Pty Ltd opted to partner with Claim Central’s software division Intelligent Thought as their provider of claims management software.  Intelligent Thought has successfully implemented ClaimLogik Plus for 360 Underwriting in a record four weeks, effectively delivering a digital transformation of the claims process. 

“We are extremely pleased with the rapid time to deliver, and the flexibility ClaimLogik Plus offers our business. The cloud-based SaaS offering meant we incurred a very low tech overhead” said Theo Stevens, CIO of 360 Underwriting Solutions.

 “Moving into the next phase, we’re now seeking to expand our suite of products and distribution capability to ensure we meet the needs of the rapidly-evolving Broker market.”

Mark Cohen, CEO of Intelligent Thought, Claim Central Consolidated’s software division, said: “ClaimLogik Plus is a cloud-native SaaS product that is highly configurable and easily integrated into an insurance ecosystem.  We pride ourselves on rapid delivery and value-based pricing.”

“We look forward to partnering with 360 Underwriting Solutions and helping their team outperform their competition.”

 

ClaimLogik Plus

ClaimLogik Plus is an integrated commercial SaaS platform for P&C insurance claims. The platform connects the Insurer, TPAs, Brokers, and Suppliers to manage claims from Lodgement to finalizing a claim. ClaimLogik Plus is built by industry experts to simplify the traditionally disjointed claims process.

ClaimLogik Plus has delivered multiple implementations in Australia, New Zealand, the United States, and South Africa.

 

About 360 Underwriting

360 Underwriting Solutions is a Broker-centric underwriting agency dedicated to the provision of specialist Insurance solutions for Brokers and their customers. The business was formed on the back of the “360 Commercial” product, delivering innovative cover for small and medium businesses.

 Having acquired the 360 Commercial product and team from the AUB Group in 2017, 360 has already launched a further seven new business lines offering Accident & Health, Aviation, Commercial Motor, Cyber, Farm & Regional, Construction, and Mobile Plant & Equipment products.

 

 

For more information contact: info@claimlogik.com

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Insurx and partner Club 4×4 achieve NPS score of +75 in claims


Sydney, Wednesday 3 June 2020: Insurx, the customer first TPA division of Claim Central Consolidated, is pleased to announce that together with niche motor underwriting agency Club 4×4, have delivered a leading claims service Net Promoter Score (NPS) of +75.

This is a world-class result based on current NPS benchmarking and achieving this result has been a huge team effort.

NPS scores are a true reflection of sentiment and performance, as t recognises how positively customers are responding to the service they receive. The Hello Claims team also played a role in this result as the Assess and Repair component of the claims assessment, contributing to such an extraordinary NPS result.


Head of Insurx, Sam Ratcliff, said: “This result shows what can happen when an innovative customer-focused insurer collaborates with a business that has built a solution combining technology, process and people delivering a connected claims ecosystem which delivers an amazing customer experience at claim time.”


Kalen Ziflian, General Manager at Club 4×4, said: “Club 4X4’s Claims Philosophy is centred around our corporate value of customer delight. Creating these delightful experiences at every interaction is imperative to our success and we are very proud to see an obvious alignment between our brands to bring the philosophy to life.  We are tremendously proud of the result and the partnership.”


Insurx’s technology frees up the claims team to focus on and help the customer – it is all about the customer experience. The ability of Insurx’s claims platform to proactively manage claims and respond in real-time to customer sentiment has been crucial in this result.

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Insurx launches customer-first TPA offering for New Zealand market


Tuesday 26 May 2020, Auckland: Insurx has expanded its offering of a full-service third-party administration (TPA) for claims management in New Zealand.   

Insurx is a customer-first TPA driven by leading-edge technology. The sole focus of Insurx is to create a connected claim experience by providing more visibility and better communication. With the entire team based locally in Auckland, Insurx understands how to get the best claims results for New Zealand clients and their customers.

Sam Ratcliff, Head of Insurx Australia said: “We’re excited to be launching Insurx for the New Zealand market – we like to call it ‘kiwis helping kiwis’. Insurx has a unique advantage housing insurance expertise and leading edge-technology under one roof, built on a culture of a customer-first approach – to provide a great experience on every claim. With features like automated claims, live video streaming and real-time customer sentiment- our technology frees up our claims team to focus on and connect with the customer to resolve their claim.”  

The new practice will be led by Kyle Mckean who brings more than 10 years’ experience in the New Zealand market where he’s held roles such as Settlement Specialist, Domestic Earthquake Senior Claims Consultant, and he has also worked for the Earthquake Commission EQC.  

Mr Mckean said: “I’m excited to be part of an innovative market-leading organisation that is transforming and simplifying insurance claims processes globally. I’m looking forward to continuing my career in the insurance industry here in New Zealand and providing a tailored solution that suits the Kiwi customers and clients best.”



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Insurx manages claims from start to finish on behalf of insurers, underwriters, brokers, self-insureds and fleet managers – for property, motor, cyber and business SME claims. The offering is available in New Zealand, Australia, the APAC region, South Africa and the USA.   For further information on Insurx, please visit: www.insurx.co.nz
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Claim Central Consolidated announces appointment of new CTO

Tuesday 19 May 2020, Sydney: Claim Central Consolidated (CCC), announced the appointment of Fabien Ruffin as CTO to their software arm, Intelligent Thought.

Reporting to the Divisional CEO of Intelligent Thought, Fabien will take on responsibility for setting the technology strategy, software delivery and innovation as the group rapidly grows and scales its offering.

“Fabien brings tremendous expertise in cloud-based SaaS software delivery and high-scale microservice architectures. His track record demonstrates his incredible strength at delivery and building strong teams, and we look forward to him achieving these results again as part of our team” said Mark Cohen, Divisional CEO of Intelligent Thought.

Fabien holds an MSc in Computer Science and Software Engineering and is a published author of training courses on Pluralsight. He is a highly-regarded member of the Australian technology community and joins Intelligent Thought from the Domain Group, where he held the position of Technology Director for Group Platforms and interim CTO and CIO.

“In my career, I’ve always held a solid vision and focus on delivering a quality product to customers, and I’m excited to join a high-growth InsurTech where I can do this with more focus on innovation and automation and help drive the disruption of the legacy market.” Said Mr Ruffin.

Fabien commences his position on May 25 2020.

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Insurx appoints Operations Manager


Auckland, Wednesday 13 May 2020: Insurx, the customer-first TPA driven by leading-edge technology, has appointed Kyle Mckean as Operations Manager, based in Auckland.

Kyle comes to the Insurx team with a wealth of experience in the motor, liability, travel and commercial motor sector, in New Zealand. Most recently Kyle was a Broker at ICIB Insurance Brokers.

Kyle’s prior experience also includes Settlement Specialist, Domestic Earthquake Senior Claims Consultant, and he has also worked for the Earthquake Commission EQC.

Head of Insurx, Sam Ratcliff said: “Kyle brings an enormous wealth of experience to the Insurx team as we continue our expansion internationally – his understanding of the dynamics of the New Zealand market and verticals will help us with our services, technology and data focus in key regions.”

Kyle will be responsible for the overall service delivery of Insurx New Zealand. He is committed to ensuring the delivery of a cost-effective, professional and customer-focused claims service.

Mr Mckean said: “I’m excited to be part of an innovative market-leading organisation that is transforming and simplifying insurance claims processes globally. I’m looking forward to working with the team, as Insurx continue their expansion.”

Mr Mckean commenced his role on 16th March 2020.

Insurx is the TPA division of Claim Central Consolidated, a global claims solutions business that provides services, technology and data insights to make managing claims easier.

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Insurx and partner IAL achieve NPS score of +51 in claims

Sydney, Wednesday 22 April 2020: Insurx, the customer first TPA driven by leading-edge technology division of Claim Central Consolidated, is pleased to announce together with IAL, have delivered a leading claims service Net Promoter Score (NPS) of +51.

Based on a survey of 5,000 of Australian brokers, this is a world-class result based on current NPS (Net Promoter Score) benchmarking and achieving this result has been a huge team effort.

NPS scores are a true reflection of sentiment and performance, as it recognises how positively customers are responding to the service they receive. 

Head of Insurx, Sam Ratcliff, said: “This result shows what can happen when an innovative customer-focused insurer collaborates with a business that has built a solution combining technology, process and people delivering a connected claims ecosystem which delivers an amazing customer experience at claim time.”

Stuart Hickman, Head of Claims at IAL, said: “Insurx’s philosophy is what makes IAL’s claims experience different from anyone else in the market – putting the customer at the centre of the claim process to create a CONNECTED claim experience – through more visibility and better communication. The customer always comes first.”

Insurx’s technology frees up the claims team to focus on and help the customer – it is all about the customer experience. The ability of Insurx’s claims platform to proactively manage claims and respond in real-time to customer sentiment has been crucial in this result.

Disruption in the claims space is starting to have a material impact on the shape of Australia’s insurance industry. After years of talk about Insurtech and the impact it could have, the NPS results IAL achieved is a great example of an insurer partnering with an external business to leverage and deliver world class claim outcomes.



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VIaaS (Virtual Inspections as a Service)



Claim Central Consolidated (CCC) expands its Virtual Inspection as a Service (VIaaS) offering to meet COVID-19 demand from insurers.

The COVID-19 pandemic is causing insurers to rethink how claims are assessed. With many already moving to a remote virtual inspection model and many more expected to follow, insurers are urgently addressing the need to keep policyholders and the wider community safe by avoiding face to face contact at claim time.

Due to overwhelming demand, CCC is expanding its virtual inspection team as part of its tried and tested Virtual Inspections as a Service (VIaaS) offering to increase remote inspection and assessment capacity.


What is VIaaS (Virtual Inspections as a Service)?

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using our live video streaming and collaboration platform LiveLogik. VIaaS meets every insurer’s need to ensure the safety of all stakeholders during the COVID-19 pandemic by removing the need for physical site attendance.

VIaaS provides three modular options for insurers:

  • Option 1: LiveLogik platform only, using your own assessing network
  • Option 2: LiveLogik platform plus live video inspection service
  • Option 3: LiveLogik platform plus live video inspection, estimate and report services
  • Insurers are also able to plug into CCC’s property and motor repair services post-assessment, for an end-to-end assess and repair solution.

VIaaS is available to existing CCC insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal setup time.

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).


What makes VIaaS different?

  • VIaaS is a tried-and-tested offering while others in the market are still in testing and setup phase – the infrastructure is in place, we are simply expanding and scaling to meet the growing demand.
  • The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more.
  • VIaaS offers modular and flexible options so insurers can choose the most appropriate application for their business.
  • Insurers can plug into CCC’s property and motor repair offering for an end-to-end assess and repair solution – a one-stop-shop that streamlines the process and reduces hand-offs.

 

Benefits for insurers and brokers

  • Increase assessing/inspection capacity – get more inspections done faster.
  • Reduce the health and safety risks to insurers, brokers, customers and assessors by avoiding face to face contact.
  • Reduce the potential risk of significant business interruption if the government deems assessing a non-essential service and there is a complete lockdown.
  • Not knowing when social distancing restrictions will be relaxed, VIaaS provides a solution that can help insurers scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.
  • Fast setup to give insurers an agile response to the COVID-19 pandemic
  • Supply chain – share, connect and map jobs to suppliers that are COVID-19-aligned.
  • Make policyholders more comfortable by avoiding face to face inspections while creating a more connected claim experience.

To learn more contact

Australia + New Zealand –  lgrace@claimcentral.com.au
The United States of America – qnetzel@claimcentralusa.com
South Africa – RGall@claimcentral.co.za