Hello Claims sign two-year partnership with Uber rental and leasing company Splend, to manage motor claims nationally

Friday, 3 November, 2017: Hello Claims, a claims management disruptor to the motor insurance industry, today announced a two-year exclusive partnership with Splend, a car leasing and rental service for Uber drivers, to manage its motor insurance claims nationally.

Under the agreement, Splend will adopt Hello Claims smart assessing technology to manage the claims process of its vehicles, with assessments completed Australia-wide within 24 hours. Repairs will be completed within an average of five days, compared to the industry average of 16 days.

The claims management and assessment platform will also provide Splend with full-line of site across the claim process, which will improve operational efficiencies and provide a better service experience for Splend and their customers.

Nick Herford, Chief Executive Officer of Hello Claims says: “ As disruptors to the motor claims and assessing industry, we’re dedicated to continual improvement of our technology, that will provide our clients with a competitive advantage, now and in the future,” he said.

Chris King, Chief Executive Officer, Splend says: “As our fleet grows rapidly, we needed to digitise our claims management function to keep up with demand, and to ensure our customers have the best claims experience possible.

“Following a successful trial period, the Hello Claims technology was unlike anything we’d seen before and provided significant savings and turnaround times to our business within just three months. We’re excited about our partnership with Hello Claims and look forward to providing a market leading experience for our customers.”

Hello Claims announces three-year partnership with ATL Insurance Group to manage claims of its taxi business

Monday, 19 June, 2017: Hello Claims, pioneers of live video streaming and digital claims management for the motor insurance industry, today announced a three-year partnership with ATL Insurance Group (ATL), to manage insurance claims of its taxi business nationally.

Following a successful two-month proof of concept trial, Hello Claims will implement its innovative smart assessing and digital claims management platform to manage and repair taxis for ATL, which will reduce the average repair lifecycle of its claims significantly. Through this process, assessments will be completed within 48 hours, and repairs will be completed within an average of five days, providing a better service experience for ATL’s policyholders.

Nick Herford, Founder and Chief Executive Officer, Hello Claims, said: “We are excited to be partnering with ATL, a well-managed business which has a 20-year heritage of providing protection for taxi drivers.

“Our innovative and unique approach to managing claims through a combination of exceptional service, and our digital claims solution will significantly reduce operational cost and lifecycle of ATL’s claims, while enabling taxi drivers to get back on the road faster,” he said.

Steve Nichols, Chief Executive Officer, ATL, said: “Our partnership with Hello Claims is a positive step forward for our business, as we digitalise our claims management function. The data from the digital platform also enable’s us to see and manage risks as they occur across the supply chain, helping us to make more informed business decisions,” Mr Nichols said.

“As a disruptor to the motor insurance industry, we are dedicated to continual improvement of our technology, that will provide our clients with a strong competitive edge, now and well into the future,” Mr Herford concluded.