Pay excess
Case Studies

Here Is a Method That Is Helping Claims Move Faster

The insurance claim process can be long and arduous, with many steps that are time consuming or lead to mistakes, especially if the initial inspection isn’t done correctly.

Claim Central utilises state of the art virtual collaboration and inspection technology to enable a 360° view of claims, speeding up the submission process and cutting down on travel costs. This technology allows Claim Central to better support customers in time critical situations.

Virtual Collaboration Results

Claim Central utilises a virtual collaboration software, Livegenic. Livegenic instantly allows the customers and policyholders to remotely connect and interact with a desktop assessor instantly view damages, engage emergency services, and potentially complete the assessment in real-time. The assessor uses Livegenic to provide a seamless real-time inspection of the customer’s claim.

Additionally, customers use Livegenic to easily provide essential documents required by Claim Central’s repair team for their claim – all from a single digital workflow.

Claim Central utilises video on every claim across internal assessors and its trade panel. Ensuring the use of video on every claim enables a thorough documentation of the process of each claim. Impressively, in just the last 12 months, Claim Central has completed over 1000 live streams with customers!


Claim Central asked a customer that used virtual collaboration for their feedback and their response was outstanding.

“The livestream assessment process was really good. Paul was very professional and helpful in guiding me through the process and also followed up to inform me the claim had been submitted and what to expect next.”

Claim Central is at the forefront of claims management. From first notice of loss through to repair, our virtual collaboration and inspection offering provides a flexible and effective solution to enhance customer and client experiences.

Ready to enhance your customers claims experience?  Click here to get in touch with our team today. 

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

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