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Case Studies

Claim Central responds to Victoria’s severe storms and flooding

On the 9th of June 2021, areas east of Melbourne, particularly Gippsland and the surrounding regions, were affected by a powerful storm that caused moderate to severe flooding, affecting communities and causing extensive damage.

On Sunday the 13th of June, the Insurance Council of Australia (ICA) declared the event an Insurance Catastrophe (CAT214). As of January 2022, there has been $285 million in value of claims incurred related to this Catastrophe.

Claim Central Property’s Response

Claim Central activated its catastrophe response plan to help with the influx of claims within Victoria due to the effects of the severe storm and flooding.

By utilising professionally trained staff and award-winning technology, Claim Central delivered excellent results for its clients’ customers.

As of February 2022, Claim Central has repaired most of the claims they have received in 45 days on average.

Victoria's severe storms and flooding

Out of 307 claims received, Claim Central on average:

  • Contacted the customer in 0.02 days
  • Attended the site in 4.11 days
  • Took 7.99 days to submit reporting
  • Waited 13.74 days for our clients to make a claim decision
  • Ended with a total repair claim lifecycle of 45.34 days

Claim Central is proactive in keeping customers informed at every stage of the claim journey and providing a point of contact for each step. At the very start of the claim, we set clear expectations with customers and successfully manage those expectations through to final Quality Assurance.

The service has seen an average of 9.29/10 customer ratings for all claims handled under Victoria’s severe storm and flooding catastrophe event.

Interested in learning more about Claim Central? Click here to get in touch.

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. Wilbur Solutions Pty Ltd, ABN 17 140 809 810. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

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