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Case Studies

Teamwork and technology are the keys to seamless claims

Technology and teamwork

Teamwork between an insurer and loss adjuster is key.

Teamwork between an insurer and a partner like Claim Central enhances the speed of a customer’s claim experience, unlocking the best possible result.

Through teamwork, communication and innovative technology, the claims process can be simplified, which reduces the stress of lodging a claim. It also ensures the claim is processed promptly, enabling you to spend your time on what’s important for you.

Westport flood case study – teamwork reducing claim lifecycle

A customer was awaiting surgery while living on the West Coast of New Zealand when the flood event of July 2021 hit and damaged their home and contents. The expediency of the claims process that took place upon notification would not have happened without the knowledge and experience of the parties involved, including the insurer and the selection of a switched-on loss adjuster (Claim Central).

The claim was lodged in the afternoon on Thursday 22nd July, and Claim Central was appointed immediately. Claim Central completed a virtual inspection and before 5 pm that same day, the assessment report and recommendation was provided to the insurer.

How did a virtual inspection streamline the claim?

Claim Central has been optimising the use of virtual inspections (through Livegenic) into their operations workflow for the past three years. Livegenic has helped streamline the claims process, so that claims are actioned immediately and seamlessly.

After sending the customer a video collaboration link and calling him on the phone, Claim Central was able to virtually inspect the property damage, saving much of the time and expense involved in conducting an assessment on-site.

Teamwork and smooth communication by the experienced claims specialists, loss adjuster and agent contributed significantly to the customer’s experience.

Claim time in the insurance industry is the moment of truth. As we know, insurance claims can take weeks or even months, therefore being able to cut down the claim lifecycle is paramount. In the event of a claim, teamwork between an insurer and loss adjuster enhances the swiftness of the customer’s claim experience. The use of innovative technology such as Livegenic helps streamline the claims process, for faster and more accurate inspections with video-streaming and real-time assignment management.

Are you interested in learning more about how Claim Central optimises technology to create seamless experiences for our customers? Click here.


Claim Central Limited Company Number 5807233; NZBN 9429041980934. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

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