AICLA/ANZIIF Claims Convention 2023

A packed conference room capturing a moment of rapt engagement among attendees at the AICLA/ANZIIF Claims Convention 2023.

We recently attended the coveted AICLA/ANZIIF Claims Convention 2023 – a premier insurance event in Australasia that saw over 300 delegates from the industry. This year’s theme, ‘Insurance Claims – Proactivity in Reactive Situations,’ offered delegates a lens to view and tackle pressing issues affecting the claims sector.

Our team greatly benefited from the event’s sessions and speakers who shed light on diverse, contemporary topics. The exhibit stand offered us a unique platform for networking with industry peers, facilitating meaningful discussions.

The convention proved to be an excellent medium for fostering conversations, forming industry connections and learning from experts. 

To learn more about our team who attended on the day, visit

Team members engaging in enlightening discussions at our exhibition stand during the ANZIIF/AICLA Claims Convention A packed conference room capturing a moment of rapt engagement among attendees at the AICLA/ANZIIF Claims Convention 2023.

Technology and human touch: The perfect blend

In an era dominated by technological advancements, some have expressed concerns that the human touch is lost in the pursuit of efficiency. At Claim Central Property, we want to debunk this myth and emphasise that technology and human empathy go hand in hand. Our mission is to elevate the insurance claims & builder experience by seamlessly integrating cutting-edge technology with a genuine understanding of our customers’ needs.

Empowering efficiency and accuracy:

By leveraging our advanced technology for claims processing, we streamline and optimise the entire journey, enabling us to respond faster, more accurately, and with increased transparency.  As an insurance builder, automated processes ensure that data is captured and analysed swiftly, reducing time-consuming manual tasks and minimising the risk of errors. This means we can focus more on understanding our customers’ situations and providing tailored solutions rather than being bogged down by administrative burdens.

Elevating customer satisfaction: The insurance builders’ commitment

We understand that insurance claims can be emotionally taxing and overwhelming for our customers. We aim to change that perception by making the journey seamless and stress-free.

Through our technology, we prioritize transparent communication and real-time updates. Our customers are empowered with crucial information throughout the claim journey, instilling in them a sense of confidence and trust. We go the extra mile to actively seek and value feedback, ensuring every customer’s voice is heard and considered. This continuous improvement process enables us to provide even better service and support.

Ensuring comprehensive risk management:

One of the most significant advantages of our technology-driven approach is the ability to assess risks more effectively. By harnessing the power of data analytics, we can identify potential issues and proactively address them before they escalate. This safeguards our customers’ interests and contributes to a safer and more resilient insurance landscape.

Technology and human touch are not mutually exclusive in the insurance claims industry, especially for us as an insurance builder. Instead, they complement each other to create an unparalleled customer experience. Our technology empowers efficiency and accuracy, allowing us to focus on understanding and addressing our customers’ needs with empathy and care. With transparent communication, continuous improvement, and comprehensive risk management, we strive to redefine what it means to provide exceptional service in the insurance claims landscape.

So, the next time you hear someone suggesting that technology means losing empathy, remember that at Claim Central Property, our technology is the bridge that connects us with our customers on a deeper level, enriching their journey and ensuring a brighter future for all.

Claim Central: Insurance Builder
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Empathy enhanced:Tech in claims

Claims Process Technology

In the world of insurance builders, the notion that technology can overshadow empathy has lingered as a common misconception. At Claim Central Property, we’re here to dispel that myth and shed light on how technology enhances our services and reinforces our commitment to empathy throughout the claims process.
Myth vs Fact: Insurance claim processing

Empathy at the core

At Claim Central Property, empathy isn’t just a buzzword – it’s a guiding principle that drives our every action. Our customers are at the heart of everything we do, and ensuring a compassionate, human touch remains paramount during the claims journey.

Harmonizing technology and empathy: Contrary to the misconception, technology serves as a catalyst for our empathetic approach rather than diminishing it. By harnessing the power of technology, we’re able to optimize our processes, resulting in more time and resources dedicated to fostering genuine human connections.

1. Lightning-fast claims processing: Thanks to our tech-savvy approach, the days of prolonged claims processing are behind us. Our streamlined technological systems enable swift claims assessment, meaning less waiting time for you and more efficient support.

2. Precision and accuracy: Our commitment to accuracy is unwavering. Through cutting-edge tools and technology, we ensure precise evaluation of property damage. This translates to fair settlements and no room for errors.

3. Transparency at its best: You deserve to be in the know about your claim’s progress. Our advanced technology empowers us to provide real-time updates, keeping you informed and involved throughout the entire process.

4. Accessibility matters: Embracing technology doesn’t just enhance efficiency; it also makes our services more accessible to all. Our inclusive approach caters to the diverse needs of our customers, ensuring that technology is a bridge, not a barrier.

Empowering assessor-client interactions:
 Technology isn’t a substitute for empathy but amplifies it. By optimizing our processes, we empower our assessors to dedicate more time to what truly matters: personalized, face-to-face interactions. We believe that genuine empathy is most impactful when it’s shared directly, and our tech-driven approach makes this possible.

The myth that technology erases empathy couldn’t be further from the truth at Claim Central Property. We’re living proof that technology and empathy can coexist harmoniously, creating an efficient, accurate, and profoundly human claims process.

Connect with us:
 Do you have questions about our claims process or want to delve deeper into our tech-driven approach? We’re eager to assist and ready to listen. Drop us a comment or give us a call – we’re here to provide the empathetic support you deserve.

To learn more about our services, and why Claim Central Property is the preferred insurance builder in Australia and New Zealand, visit:

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