Does a compliant trade network drive quality in insurance repairs?

Claims handlers are tasked with the responsibility of managing many claims at once for insurance companies. They work to ensure that quality insurance repairs are carried out, and they must do so within the industry’s regulations. So, how can Claim Central help with quality and compliance?

Claim Central’s trade network is a vetted, high-performing, compliant network of on-site property mitigation and repair suppliers. With over 750 trades and restoration technicians, Claim Central has coverage throughout Australia.

So, what measures does Claim Central take to ensure our suppliers are producing the best Insurance repairs possible?

Ensuring suppliers are licensed and vetted

Ensuring our suppliers are licensed and vetted is crucial when onboarding them to our trade network. Having licensed and vetted trades is essentially the first part of screening anyone contracting insurance repairs should undertake.

Quality assurance and workmanship management

Claim Central puts expectations on our suppliers to meet a standard of quality and workmanship when conducting insurance repairs for our customers.

We manage our supplier’s quality standards through our video collaboration tool Livegenic. When our suppliers finish a job, they are required to upload a video of the completed works which a Claim Central professional then assesses.

Induction and training for new suppliers

All suppliers joining Claim Central’s trade network are placed through an induction process that aligns them to insurance working conditions and clarifies the difference between private and insurance works.

As the insurance industry has many different demands, Claim Central focuses highly on comprehensive training for our suppliers to ensure they know the conditions before they start work.

Dedicated repair team to project manage jobs

Claim Central has its very own repair team that project manages each job we process. Our dedicated repair team of professionals work alongside the customer, client and supplier to ensure everyone’s needs are met.

The team monitors that the quality meets or exceeds standards and ultimately aims to get the customer’s life back to normal as quickly as possible.

To improve the quality of workmanship, it is essential that you clearly understand what measures can help to drive this. Claim Central is committed to providing a safe and compliant environment for customers and the suppliers on our network.

Are you interested in accessing Australia’s highly regarded property trade network? Contact us today.

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.