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Prepared for CAT Season? Claim Central is.

Seasonal Catastrophic (CAT) events have a long and devasting history in Australia. These events can result in thousands of insurance claims through the CAT season from November to April each year.

Claim Central is prepared for the upcoming CAT Season is ready to handle an increase in volume of claims with our additional staff capacity and innovative technology platforms.

Our team of professionals are up-to-date on their training and can confidently help insurers navigate the inevitable surge in insurance claims.

Prepared for CAT Season?

How does Claim Central help you prepare for CAT Season?

Additional resources ready to go

Claim Central has additional resources ready for when CAT events strike. Having these resources prepared at hand allows us to deploy into affected areas as soon as possible to ensure the claim process starts swiftly.

Virtual Inspections

Virtual inspections provide a tremendous benefit when disaster strikes. Waiting days to inspect a claim physically can frustrate customers and exacerbate existing damages – the ability to remotely triage the severity of the loss and make an informed decision on how to proceed can save significant time and thousands of dollars in claim costs.

Claim Central uses virtual collaboration and live streaming technology, Livegenic, to capture the right information at the right time for every claim.

With Livegenic, we capture the damaged property at the start, middle and end of a claim journey allowing accurate information to be collected from the beginning and throughout the claim.

Our trade network is also trained to utilise Livegenic to optimise our quality assurance through CAT season.

Click here to learn more about how Virtual Inspections can assist during CAT events.

Set expectations with staff during CAT surges

Setting expectations with staff before CAT season commences is crucial.

CAT events can cause a lot of devastation and loss, leaving customers exposed and emotions high. Delivering sensitive customer service by asking your team to put themselves in the insured’s shoes is crucial.

Case studies – proven results from previous CAT events

CAT 204 – Southeast Queensland Hailstorm

Claim Central activated our CAT Response Plan, which enabled us to get to the focal point of the damaged areas and carry out numerous assessments with speed and care. Through deploying our assessors from interstate into South-East Queensland, we were able to submit half of all our assessments in under 10 days of attendance.

To read the full case study, click here.

CAT 212 – NSW & QLD East Coast Flooding

Claim Central rapidly activated our catastrophe response plan following the East Coast floods. As a result, we were well prepared to assist in the recovery of damage caused by the storm activity over Australia’s East Coast, especially in Port Macquarie, Kempsey and Coffs Harbour.

To read the full case study, click here.

    Claim Central is prepared for when the next disaster hits. We are confident that we can help you get your customers back to normal faster after a catastrophic incident by providing the best possible assess and repair service.

    To learn more about accessing one of Australia’s leading assess and repair services during CAT season, connect with our team here.


    Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. Wilbur Solutions Pty Ltd, ABN 17 140 809 810. The information in this document does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this document, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

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