Glenn Lucas joins as Head of Restoration

Claim Central is pleased to announce that Glenn Lucas will be joining the group as Head of Restoration, reporting to the Head of Property & Repair, Martin Maguire. 



Glenn will lead the group’s property restoration businesses, providing strategic business leadership to our existing restoration businesses, while at the same time, driving business growth. 

Glenn joins from Chubb Fire and Security, where he held a range of senior leadership positions over the 23 year period he was with Chubb. Glenn brings with him a combination of strategic, commercial, leadership and operational experience.

Best InsurTech Product/Platform winner

Claim Central Consolidated is proud to be named winner of the 5th Annual Australian FinTech Awards, for ‘Best InsurTech Product/Platform’, for our Virtual Inspections offering.

Greg Johnson, Head of CCC Distribution, accepting the award.

The 5th Annual Australian FinTech Awards celebrate the achievements of the dynamic people and businesses comprising the fintech sector. These Awards seek to recognise success in the FinTech sector in its many forms. 

The FinTech Awards brings together the influential, disruptive, collaborative and innovative companies that are changing financial services, and whilst this has been a very disruptive year financially due to Covid, we believe it is important to host the awards – in a Covid-safe manner of course,” according to Glen Frost, Founder of the FinTech Awards.

Now it’s its fifth year, the FinTech Awards has expanded to 21 categories, which reflects the diversity of B2C as well as B2B fintechs.

Angus Cruickshank joins as Head of Claims Strategy

Claim Central is pleased to announce that Angus Cruickshank will be joining the group as Head of Claims Strategy, reporting to the Group Chief Operating Officer and Managing Director ANZ & Africa, Eben le Roux. 



Angus will provide technical support and training to Claim Central business heads and team leaders, ensuring the group successfully embed a best-in-class approach to our claims management practices.  

Angus joins from Youi Insurance in Queensland, where he held senior leadership roles over the past four years in assessing, claims improvement, general insurance claims and most recently procurement.  His earlier experience at Suncorp involved managing claims, operations, supply and on-site field operations.  Angus has a deep understanding of the regulatory environment and is well known to many of the major insurers.  He is also passionate about the importance of data analytics and the role of technology. 

Finder Innovation Awards 2020






Claim Central Consolidated is proud to be named a finalist in the 2020 “Best Insurance Innovation” category, for the Finder Innovation Awards.

Our recognition as a finalist for the Innovation Awards was based on our Virtual Inspections as a Service (VIaaS) innovation. Virtual Inspections as a Service (VIaaS) involves our remote desktop assessors digitally connecting directly with policyholders to inspect and assess their claims, using our live video streaming and collaboration platform LiveLogik.

The Finder Awards 2020 innovation categories celebrate the success of Australia’s most forward-thinking businesses. Given the difficult economic conditions, it’s more important than ever to acknowledge excellence and recognise creativity and impact across a range of industries from banking and insurance to technology, retail and travel.

The 12 innovation categories recognise improvements, new initiatives as well as innovative responses to the COVID-19 pandemic which businesses implemented in the 2019-2020 financial year.

Read more about the awards here.

Excellence in InsurTech- Winner

Claim Central Consolidated is delighted to be named the winner of the 2020 FinTech Australia Awards for “Excellence in InsurTech”, for our Virtual Inspections as a Service (VIaaS) offering.

Now in its fourth year, the awards give fintech startups the opportunity to be recognised for their work and innovation.

This award recognises the insurtech that has demonstrated the most innovative technologically enabled advances in the insurance industry. 

Claim Central Consolidated’s product/service Virtual Inspections as a Service (VIaaS) involves our remote desktop assessors digitally connecting directly with policyholders to inspect and assess claims, using our live video streaming and collaboration platform LiveLogik.

VIaaS meets every insurer’s need to ensure the safety of all stakeholders during and after the COVID-19 pandemic by removing the need for physical site attendance.

VIaaS allows teams to virtually inspect claims without the need for time-consuming onsite visits – saving time and effort for assessors, while also protecting customers through social distancing. Customers remotely connect with a desktop assessor to document the claim via LiveLogik, allowing the assessor to provide real-time guidance as the customer live streams the damage.

FinTech Australia CEO Rebecca Schot-Guppy said: “Despite the toll COVID-19 has had on our industry, the calibre of entries this year was outstanding.”

To view the full winner’s list click here.

About FinTech Australia

FinTech Australia is a national association for the Australian FinTech Startup community. Our vision is to make Australia the leading market for FinTech Innovation and Investment by working with both sides of Government, Industry and the Australian FinTech community to create a supportive environment and partner ecosystem in Australia and abroad.

Kenneth Knoll named Insurance Business America Rising Star

Kenneth Knoll, Claim Central North America’s Managing Director and Head of Product, has been named as one of Insurance Business America’s Rising Stars 2020. 

The Rising Stars list, names the up-and-coming professionals aged 35 and below, who are on track to becoming tomorrow’s industry leaders.  Insurance Business America narrowed the list down to 85 of the most talented young individuals who have gone above and beyond in the field. The latest report features the industry innovators and entrepreneurs who have truly made a difference by creating great insurance products and applying their expertise and unique strategies to their businesses. 


Managing Director and Head of Product
Claim Central North America
Age:
 35

Kenneth Knoll has a history of solving business problems through product innovation. He is a former investor, managing partner and COO of WeGoLook, where he led market strategy, product innovation and operations through multiple hyper-growth stages, including expansion from the US into Canada and the UK and positioning the company for a successful exit to a global TPA in 2017. Prior to joining Claim Central North America, Knoll was CEO and co-founder of Goose & Gander, an insurtech-focused consulting firm. He is also a partner and board member for BuildArray.

“A significant portion of insurtech adoption to date has occurred in non-claims-related use cases that require minimal operational adaptation,” Knoll says. “I believe that is beginning to change. As existing platform ecosystems and marketplaces mature, we’ll begin to see increased interoperability that improves access to a combination of technology and services that delivers the promise of improved claims handling efficiency and customer experience.”

Read the Insurance Business article here

ANZIIF webinar – Managing claims in the post-covid world

Our Global Chief Executive Officer of Claim Central Consolidated,  Brian Siemsen, recently hosted an ANZIIF Webinar on the topic of ‘Managing Claims in the Post-COVID World’. 

Brian explains through the use of a case study, how businesses can successfully navigate the COVID-19 crisis and how to ensure claims teams can thrive in the world of change.



AGENDA
The COVID-19 pandemic has the potential to be the modern-day extinction event for some insurance processes in the claims space – while other more agile, tech-focused players will inevitably take their place. The industry is truly at an inflection point in how we manage claims in this remotely connected world.

On the demand side of the market, insurers have faced an influx of activity, from general inquiries to claims across multiple different lines. At the same time, the COVID-19 pandemic has required businesses to rapidly shift to remote working arrangements, prompting greater adoption of new technologies, and moving to cloud-based processes and systems.

The full webinar is accessible online for ANZIIF Members now ➡️ https://lnkd.in/gfPH5Ed

Best Insurance Innovation Finalist – Finder Awards

Today, Claim Central Consolidated was honoured to be recognised as a finalist in the Finder Awards 2020 “Best Insurance Innovation” category.



The Finder Awards 2020 innovation categories celebrate the success of Australia’s most forward-thinking businesses. Given the difficult economic conditions, it’s more important than ever to acknowledge excellence and recognise creativity and impact across a range of industries from banking and insurance to technology, retail and travel.

The 12 innovation categories recognise improvements, new initiatives as well as innovative responses to the COVID-19 pandemic which businesses implemented in the 2019-2020 financial year.


Winners will be announced on Wednesday 28 October 2020.





https://lnkd.in/gPSw4AP

Claim Central named on the 2020 AFR BOSS Most Innovative Companies list

Today, Claim Central Consolidated was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies. The prestigious annual list, published by The Australian Financial Review and Boss Magazine, is based on a rigorous assessment process managed by Australia’s leading innovation consultancy, Inventium, in conjunction with a panel of industry expert judges.

We were honoured to rank 7th on the Banking, Finance and Superannuation list, from over 600 nominated organisations across Australia and New Zealand. The assessment measures a top innovation implemented in the past two years. Specifically, the judges look at how valuable the problem is that the innovation is solving, the quality and uniqueness of the solution, and the level of impact that innovation has had.

Inventium also assesses internal elements such as innovation culture, strategy, resources and process, which demonstrate a sustainable and repeatable approach to innovation.

The list can be viewed here

 

Claim Central Consolidated acquires Livegenic

Wednesday, 7 October 2020 (AEST): Claim Central Consolidated Pty Ltd (Claim Central), a pioneer in claims fulfilment technology, today announced the company has completed an acquisition to acquire the remaining shares in Livegenic Inc. (Livegenic), an industry-leading virtual collaboration platform for insurance.

Claim Central has been a key investor of Livegenic since 2017 and has now acquired the remaining shares in Livegenic that Claim Central does not already own, bringing Livegenic into the Claim Central Group as a wholly-owned subsidiary.

Livegenic’s cloud-based, real-time video collaboration and adjustment solution streamlines communications between P&C insurance organisations and their customers. Livegenic is most notably integrated within the Guidewire marketplace.

After years of co-developing and incubating together, founders Brian Siemsen (Claim Central) and Olek Shestakov (Livegenic) feel that now is the perfect time to bring both businesses together in what they describe as the final piece of their mission to deliver a faster and smarter claim experience.

“Livegenic’s remote virtual inspection software is a fantastic addition to the Claim Central solution set. This acquisition further enhances our ability to settle claims quickly, fairly, and on an increasingly remote basis. With the onset of COVID-19, there is a greater need for improved claims tracking and virtual claims handling than ever before, and Livegenic certainly fulfils that need”, Claim Central’s Group CEO Brian Siemsen said.

“Current market trends make this an excellent time to accelerate the growth of our claims ecosystem and this acquisition allows us to deliver the technology on a global scale”.

Livegenic will become a wholly-owned subsidiary in the Claim Central Group but will continue business-as-usual by maintaining its own brand identity, headquarters location, and staff/leadership including Olek Shestakov as Managing Director (Head of Livegenic). There will be no material impact on Livegenic’s existing clients.

Mr Shestakov said, “We are very excited to join the Claim Central family and are looking forward to all the new ways that we will work together. This acquisition provides new resources that will enable Livegenic to further enhance our services, expand our platform, and support our customers across the industry. Working with Claim Central will allow us to offer a truly end-to-end inspection and collaboration solution that elevates and expands claims servicing operations globally.”

 

Media contact:
Jessica Srbinoski
Claim Central Consolidated    
+61 429 191 108   

 

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (Claim Central), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.
We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2020, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.
For more information, visit: www.claimcentral.com.au

 

About Livegenic
Livegenic is a global provider of cloud-based, real-time video solutions to property and casualty (P&C) insurance organizations which connect every part of the claims ecosystem. The award-winning platform streamlines communication between in-house and external adjusters, appraisers, contractors and policyholders, provides field video loss documentation capabilities, and delivers customer self-service solutions.
Available hosted or white-labelled, Livegenic helps field claim professionals receive claim assignments and document claims even in unconnected environments. Livegenic’s patented video technology engages claims professionals with customers to improve the customer experience, lower handling costs, mitigate business-related risks, and reduce complexity in the claims process.
For more information, visit: www.livegenic.com