Category: News

Last November, Claim Central Property was named winner of the ‘Service Provider of the Year’ category in Insurance Business Australia’s 2021 Awards.

Claim Central Property was recognised for its ability to provide cost-effective property assessing and repair services for its clients. This is all thanks to Claim Central Property’s unique competitive tendering on repairs with trades and restoration technicians – as well as Claim Central’s technology offering, meaning better experiences for clients and their customers.

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Interested in learning more about Claim Central Property? Click here to get in touch.

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Seasonal Catastrophic (CAT) events have a long and devasting history in Australia. These events can result in thousands of insurance claims through the CAT season from November to April each year.

Claim Central is prepared for the upcoming CAT Season is ready to handle an increase in volume of claims with our additional staff capacity and innovative technology platforms.

Our team of professionals are up-to-date on their training and can confidently help insurers navigate the inevitable surge in insurance claims.

How does Claim Central help you prepare for CAT Season?

Additional resources ready to go

Claim Central has additional resources ready for when CAT events strike. Having these resources prepared at hand allows us to deploy into affected areas as soon as possible to ensure the claim process starts swiftly.

Virtual Inspections

Virtual inspections provide a tremendous benefit when disaster strikes. Waiting days to inspect a claim physically can frustrate customers and exacerbate existing damages – the ability to remotely triage the severity of the loss and make an informed decision on how to proceed can save significant time and thousands of dollars in claim costs.

Claim Central uses virtual collaboration and live streaming technology, Livegenic, to capture the right information at the right time for every claim.

With Livegenic, we capture the damaged property at the start, middle and end of a claim journey allowing accurate information to be collected from the beginning and throughout the claim.

Our trade network is also trained to utilise Livegenic to optimise our quality assurance through CAT season.

Click here to learn more about how Virtual Inspections can assist during CAT events.

Set expectations with staff during CAT surges

Setting expectations with staff before CAT season commences is crucial.

CAT events can cause a lot of devastation and loss, leaving customers exposed and emotions high. Delivering sensitive customer service by asking your team to put themselves in the insured’s shoes is crucial.

Case studies – proven results from previous CAT events

CAT 204 – Southeast Queensland Hailstorm

Claim Central activated our CAT Response Plan, which enabled us to get to the focal point of the damaged areas and carry out numerous assessments with speed and care. Through deploying our assessors from interstate into South-East Queensland, we were able to submit half of all our assessments in under 10 days of attendance.

To read the full case study, click here.

CAT 212 – NSW & QLD East Coast Flooding

Claim Central rapidly activated our catastrophe response plan following the East Coast floods. As a result, we were well prepared to assist in the recovery of damage caused by the storm activity over Australia’s East Coast, especially in Port Macquarie, Kempsey and Coffs Harbour.

To read the full case study, click here.

Continue reading “Prepared for CAT Season? Claim Central is.”

Australia is well known for its severe weather conditions, from bushfires to flash flooding. But what exactly is this summer’s La Niña event, and how can you and your customers prepare if an extreme weather event occurs?

What is La Niña?

Unfortunately, La Niña also brings torrential rain, floods, and cyclones, all of which can negatively impact on businesses and communities.

On 23^rd November 2021, the Bureau of Meteorology announced that “The current model outlooks suggest this La Niña will persist until the late southern hemisphere summer or early autumn 2022.”

What can you do to prepare for La Niña this summer?

If you are a property owner, you should be aware of the steps that you can take to prevent and reduce the risk of any damage La Niña can trigger.

Some key points to keep in mind when preparing for the La Niña season:

• Have regular building inspections and follow the recommendations of the experts.
• Roof and gutter maintenance should be prioritised to ensure a good water flow.
• Place stock and electrical equipment somewhere higher than the recommended level if you own a business. For a home, that could mean moving important documents or objects on the higher shelves.
• Develop an evacuation plan for your business and employees, or for your home and family.
• Trim overhanging tree branches.
• Secure loose items, especially in the backyard, to prevent them from flying if the wind becomes stronger and avoid the possibility of the objects damaging your property

Our support for La Niña

If you have taken the steps above, you have helped to minimise the risk of damage happening to your property.

However, catastrophic events can be unpredictable and can still cause damage no matter what precautions are taken. Claim Central are ready and able to assist with La Niña impacted residential properties. Our team of frontline staff, property assessors, make safe trades, repair trades, restorers, and engineers are ready to be deployed to the affected areas to attend to customers’ properties.

Claim Central Consolidated is proud to announce that our property assess and repair business, Claim Central Property has been named the winner of the ‘Service Provider of the Year’ category in 2021’s Insurance Business Australia Awards.

The event was held virtually and was hosted by Today Extra co-host Belinda Russell.

The awards brought the industry together to celebrate some remarkable achievements on the back of what has been one of its most testing 12-month periods to date. Now in its fourth year, the annual awards have been recognised as the leading independent awards event in the insurance industry. The awards showcase the top brokers, brokerages, insurers, underwriting agencies, BDMs and service providers for their achievements, leadership and innovation over the past year.

Claim Central Property is named winner for Service Provider of the Year.

Claim Central Property is recognised for its ability to provide cost effective property assessing and repair services for its clients. This has been achieved through competitive tendering on repairs with trades and restoration technicians – as well as Claim Central’s technology offering, meaning better experiences for clients and their customers.

Claim Central utilises a custom-built repair management platform for managing claims, a custom-built live video collaboration platform to optimise virtual inspections, assessments, and QA, and a proactive plan for catastrophe weather events.

Interested in learning more about Claim Central? Click here to get in touch.

To view the full list of winners, visit: https://ibawards.com.au/index.php/winners/2021-winners

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Claims handlers are tasked with the responsibility of managing many claims at once for insurance companies. They work to ensure that quality insurance repairs are carried out, and they must do so within the industry’s regulations. So, how can Claim Central help with quality and compliance?

Claim Central’s trade network is a vetted, high-performing, compliant network of on-site property mitigation and repair suppliers. With over 750 trades and restoration technicians, Claim Central has coverage throughout Australia.

So, what measures does Claim Central take to ensure our suppliers are producing the best Insurance repairs possible?

Ensuring suppliers are licensed and vetted

Ensuring our suppliers are licensed and vetted is crucial when onboarding them to our trade network. Having licensed and vetted trades is essentially the first part of screening anyone contracting insurance repairs should undertake.

Quality assurance and workmanship management

Claim Central puts expectations on our suppliers to meet a standard of quality and workmanship when conducting insurance repairs for our customers.

We manage our supplier’s quality standards through our video collaboration tool Livegenic. When our suppliers finish a job, they are required to upload a video of the completed works which a Claim Central professional then assesses.

Induction and training for new suppliers

All suppliers joining Claim Central’s trade network are placed through an induction process that aligns them to insurance working conditions and clarifies the difference between private and insurance works.

As the insurance industry has many different demands, Claim Central focuses highly on comprehensive training for our suppliers to ensure they know the conditions before they start work.

Dedicated repair team to project manage jobs

Claim Central has its very own repair team that project manages each job we process. Our dedicated repair team of professionals work alongside the customer, client and supplier to ensure everyone’s needs are met.

The team monitors that the quality meets or exceeds standards and ultimately aims to get the customer’s life back to normal as quickly as possible.

To improve the quality of workmanship, it is essential that you clearly understand what measures can help to drive this. Claim Central is committed to providing a safe and compliant environment for customers and the suppliers on our network.

Are you interested in accessing Australia’s highly regarded property trade network? Contact us today.

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Claim Central Consolidated is pleased to announce our property division has been named an Insurance Business Australia excellence awardee and a finalist for the “Best Service Provider to the insurance industry” category. The annual Insurance Business Awards, now in its fourth year, has been recognised as the leading independent awards event in the insurance industry. The awards showcase the top brokers, brokerages, insurers, underwriting agencies, BDMs and more for their achievements, leadership and innovation over the past year.

Insurance Business is proud to reveal the 2021 excellence awardees. Winners will be announced at the awards gala on 12 November 2021.

BEST SERVICE PROVIDER AWARD

BizCover

Claim Central

DXC Technology

FM Global

To view the full list, visit: https://www.insurancebusinessmag.com/au/news/breaking-news/insurance-business-australia-awards-2021–excellence-awardees-announced-302254.aspx